Hello,
I am still new on using Zoho subscriptions and haven't gone live yet. This is my understanding that the display name is the name shown on the invoices so it seems to me important to display the person's correct name.
Unfortunately, we cannot have 2 customers with the same display name, so how can I show the customers' accurate names if they have the exact same name? E-mail addresses are unique so I can make sure the customers aren't doubles, but I don't want to display their e-mail address on the invoice...
I stumbled on this fact while testing API calls, so of course that name clash came in a lot faster than it would have in real life, but this is indeed still a valid real life possibility.
Just for the anecdote, when I was younger I was one of 5 students with the same first name in the class, I was one of 3 sharing both first and last names in the school. I was also one of 2 clients at the same dentist, and I received anniversary/christmas cards twice a year...
With that in mind, I'd love to hear how others handle this situation.