Enhancement Request: Allow for AlphaNumeric Ticket Numbers per Department - Custom Ticket Number

Currently Ticket numbers in desk are purely numerical and increase sequentially regardless of which department a ticket is created in.

I would like to suggest 2 enhancement requests:

1. Please allow for an AlphaNumeric Ticket Number: The ability to specify a set of Letters to proceed or succeed a sequentially increasing number.

Example 1: ABC####. Where you allow the admin to define the initial ticket number to start at, ie. 100. So that means tickets would be ABC100, ABC101, ABC102, etc.

Example 2: #####ABC. Where you allow the admin to define the initial ticket number to start at, ie. 1000. So that means tickets would be 1000ABC, 1001ABC, 1002ABC, etc.

Example 3: ABC####XYZ. Where you allow the admin to define the initial ticket number to start at, ie. 100. So that means tickets would be ABC100XYZ, ABC101XYZ, ABC102XYZ, etc.

2. A second enhancement that would make this even better is if you could specify the above per department.

Example: In Department A, my ticket numbers increase sequentially from AA###, In Department B, my ticket numbers increase sequentially from BB###.

The ticket number is based on what department the ticket is originally created in and does not change even if a ticket is moved from one department to another. This allows someone to easily see what department a ticket originated in.

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