Features needed before migrate from Zopim

Hello!

Just signed up a trial and now I have some questions about some features that its required before migrating.

1) Visitors list

In zopim at the dashboard I can see all the visitors that are in my website at the moment, what they are doing, in what windows they are stuck, their path (the history of previous page, previous visit, previous chats).

2) Proactive chat

If there are 40 visitors at my website and no one is clicking to chat with me, no problem, I can proactive chat them, asking if some help is needed (I can also set some triggers for example: send a message to wherever visitor that are 50 seconds on website, and on a specific page, if there are any agent online, etc..)

the other question about crm integration is already answered, and under development, so I think that these 2 features is most critical to me at the moment.

Thanks!