GoCardless

Hello

I have a client registered in Zoho Invoice and in GoCardless.

The email address is the same in Zoho and GoCardless.

I clicked on "synchronize now" in the GoCardless integration settings in Zoho Invoice.

The order has been recovered and is visible in the client account on Zoho Invoice.

In the customer's account on Zoho Invoice, I checked the box "Authorize this customer to pay by direct debit".

A levy was created on 27/12/17 in GoCardless.

The sample was submitted by GoCardless on 28/12/17

The levy was confirmed on 03/01/18 by GoCardless and my client has been debited to his bank account

In Zoho Invoice, no invoice has been created. Why ?

Thank you

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