Has anything changed with the API

Has anything changed with the API?

Below is our script on our site that we use for chat.

In our chat we created a new field called Date of Birth:

This is where the customer can enter their Date of Birth.

We have written some java script that will intercept that field and call to our API to replace the Date of birth with a URL. That way when an agent accepts the chat the Visitor Info will display (Secret) Dob with a link the agent can click on to get what the customer entered in the DOB field, and the Date of Birth field will be removed.

However as of July 24th. This does not work anymore.

Instead, the Visitor Info now displays the Date of Birth Field with the info the customer entered.

After the customer hits submit - The Visitor Info section

var widgetCode = "<redacted for privacy>";

var $zoho=$zoho || {};

$zoho.salesiq = $zoho.salesiq || {widgetcode: widgetCode, values:{},ready:function(){}};

var d=document;

s=d.createElement("script");

s.type="text/javascript";

s.id="zsiqscript";

s.defer=true;

s.src=" https://salesiq.zoho.com/widget";

t=d.getElementsByTagName("script")[0];

t.parentNode.insertBefore(s,t);

// d.write("<div id='zsiqwidget'></div>");

$zoho.salesiq.afterReady = function(embedinfo) {

$zoho.salesiq.chat.waitime('600');

}

// Add custom DOB/Verification date field to zoho

$zoho.salesiq.ready = function(embedinfo) {

addZohoDobField();

}

// Hides the livesupport widget on the calltracking page

setInterval(function () {

var elem = document.getElementById('zsiq_float');

var hasHiddenClass = elem.className.match(/(?:^|\s)hide-livesupport(?!\S)/);

var calltrackingPage = window.location.href.toString().includes('calltracking');

if(calltrackingPage && !hasHiddenClass) {

// Add class if not already on element

elem.className += ' hide-livesupport';

} else if(!calltrackingPage && hasHiddenClass) {

// Remove class if on the element and it shouldn't be

elem.className = elem.className.replace(/(?:^|\s)hide-livesupport(?!\S)/g, '');

}

}, 500);

function createSecret(dob) {

// Regenerate the hashcash token

validate_token(new Fingerprint().get());

// Get the secret url for the dob

window.jQuery.ajax({

url: "/manage/api/v1.0/secrets",

type: "POST",

data: JSON.stringify({

paste: dob,

hashcash: window.hashcash

}),

contentType: "application/json",

dataType: "json",

success: function(data) {

$zoho.salesiq.visitor.info({"Date of Birth": ""});

$zoho.salesiq.visitor.info({"(Secret) DoB": data["url"]});

}

});

}

// Add custom date of birth fields to zoho

function addZohoDobField () {

$zoho.salesiq.customfield.add({

"name" :"DoB",

"hint" :"Date of Birth or Verification Date",

"type" :"label"

});

$zoho.salesiq.customfield.add({

"name":"Date of Birth",

"hint":"MM-DD-YYYY",

"required":"false",

"type":"text",

"visibility":"both",

"callback":function(value){

// Clear the date of birth field and create a new field with a

// secrets URL containing the birth date

$zoho.salesiq.customfield.clear(["Date of Birth"]);

$zoho.salesiq.customfield.clear(["DoB"]);

$zoho.salesiq.visitor.info({"Date of Birth": "Secretized"});

addZohoDobCreatedLabel();

createSecret(value);

}

});

}

// After the dob is saved, replace it with this label

function addZohoDobCreatedLabel() {

$zoho.salesiq.customfield.add({

"name": "DoB-Created",

"hint": "Date of Birth or Verification Date Saved!",

"type": "label"

})

}

</script>

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Topic Participants
Michael J.
michelle.fernando

Sticky Posts
Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through