Introducing Zoho CRM's all new email configuration

Introducing Zoho CRM's all new email configuration

Last modified on May 23, 2024: 
  • Moderation Date—Oct 9, 2023: We have initiated the process of migrating our customers from the existing email configuration to the new email configuration. If you would like to request migration and unlock access to the benefits outlined below, along with upcoming email enhancements that are exclusively offered on the new configuration, please do not hesitate to reach out to us at support@zohocrm.com.

  • Moderation Date—May 23, 2024: Please note that if you have an account with the old configuration and disconnected email integration, you will not have the option to update or edit the configuration. Instead, you will need to integrate your mailbox again in Zoho CRM. This reconfiguration will be considered a new setup and will not be recognised as the previous configuration. Therefore, migration is not required to receive the benefits listed below.

Dear All, 

We're thrilled to announce the release of Zoho CRM's new email configuration, which includes a range of exciting new features and improvements that will transform the way you manage your email. Without further ado, let's have a quick look at the most important enhancements and highlights. 

New features and enhancements   

Modern authentication support for Microsoft Office365 and Outlook

Microsoft no longer supports their basic authentication method. With our latest enhancement, we've introduced modern authentication support so that you can now securely and easily integrate your Office365 and Outlook accounts with Zoho CRM without requiring repeated sign-ins.

Email backup for IMAP users

We've introduced a backup option for IMAP users with this new configuration. However, please note that this feature is only available for users who use an IMAP integration with the new email configuration. For users without an IMAP integration or an old IMAP account, this feature will not be available.

SalesInbox support for POP3 users

Integrating your email account via POP3 will now create a SalesInbox account automatically. Previously, POP3 users had to integrate their CRM account with Zoho Mail, which created an Email module in the CRM account. With this new enhancement, emails will now sync with SalesInbox directly, and as a result, the Email tab will be removed from CRM for all users. Additionally, you can now import filters during the integration process itself. 

Email workflows for POP3 users

We are now extending this facility to POP users. It enables you to create custom workflows for incoming, outgoing, and received emails to automate and streamline aspects of your email management and improve your productivity.

Email deal association

This feature now extends to POP3 users. It enables you to track and manage your deals easily by associating specific emails with individual deals. You can do this in two ways:
  • Automatically link the contact's emails to deals based on a predefined prediction pattern.
  • Manually link the contact's emails to a deal.
This way, you can easily follow up on or close a deal with distinct associated emails, rather than having all the contact's emails listed together.

Enhanced configuration page UI

We've updated our configuration page UI to make it more intuitive and user-friendly, so you can configure your email settings more easily.

'All' view in related list

You can now view all your emails in a related list, which makes it easier to manage your emails. However, please note that this feature will not be available if there is at least one old POP user in your organization, or at least one user with the Gmail API integration.

Zia for emails

Zia's AI capabilities offer some handy email solutions. It can help you capture important information from customer emails, as well as automatically suggest engaging subject lines to boost the open rates of emails; or, without even having to read an entire email conversation, you can determine the sender's intent and emotion, thanks to Zia's analysis.

In line with Zia intelligence features for email, we've added some enhancements which will be available only for the new email configuration. Here's a list of those features:
That's all for the latest enhancements. Let us know your thoughts and feedback in the comments below!
 
Thanks!
Nizamuddin Sohel SK

P.S. These enhancements will be accessible in all the new email configurations (i.e. configured after Nov 2022) across all DCs. For the enhancements in Zia Email intelligence, you can check for availability in your DC by referring to the respective feature links mentioned above.



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方

                                  • Recent Topics

                                  • Remove my video

                                    Hi, How can I remove my video so that I don't have to see myself. It's weird so I always remove my own video from what I see but cannot find this feature here. Thanks!
                                  • Marking a meeting 'done'.

                                    I would like to somehow mark a meeting 'done' and placed under the contact's page rather than deleting it and having no record of it. Am I missing a button that does this?
                                  • Feature Request: Enable Custom PDF Layout Editor for All Modules (Including Package Slips)

                                    Hello Zoho Community and Product Team, I am writing to share a suggestion that would significantly enhance the customization capabilities within Zoho Books. We all appreciate the power of the Custom PDF Layouts (the "New" template engine) that allows
                                  • Allocating inventory to specific SO's

                                    Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could
                                  • Partial payments for retainer invoices

                                    When a customer does not pay the entire retainer invoice there is no way to apply a partial payment. PLEASE add this function.
                                  • Can I export to PDF in Zoho Learn

                                    I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals
                                  • Service line items

                                    Hello Latha, Could you please let me know the maximum number of service line items that can be added to a single work order? Thanks, Chethiya.
                                  • Sending emails via Books

                                    Anyone else getting similar problems recently ??..... Hi, Your message to the following recipient was not delivered. Please find the details below.  Bounce Details: Bounced Address : someone@google.com Bounce Reason : other ; Status : 5.0.0 (undefined status) ; Daignostic-Code : smtp;542 someone@google.com Rejected ; Bounced Time : Sep 05, 2017 06:37 PM BST Regards, Zoho Team The email addresses were fine only a few days ago but are now being rejected ?
                                  • PDF Generator Upgrade

                                    Hi Team, What will happen if I don't make any changes for existing template. Zoho just ask us upgrade but haven't tell the benefit. Zoho Corporation
                                  • No Need To Fix Something That Is Working

                                    Zoho Books is a great financial tool which helps businesses to become more efficient and productive with day-to-day operations. As such, every change, upgrade, improvement needs to be carefully thought before implemented in the software and I'm sure Zoho
                                  • Total Cost in reports showing zero

                                    The image below shows my issue. The column Total Cost should show the cost to our company based on hours logged and the employee's rate. For instance, if the person working on Subtask 1 is paid 20/hr, then Total Cost should display $160 ($20x8 logged
                                  • Zoho Books (and other finance suite apps) - Retrospective Linking of Invoice and Sales Orders to Quotes.

                                    In some cases, Quotes and Invoies may be created sperately instead of using the convert feature. In this feature request I am asking for the Finance Suite team to consider adding a lookup field to reference the quote on Invoices and Sales Orders, or some
                                  • Bring real app analytics into Zoho Creator apps with Zoho Apptics

                                    We’re kicking off the year with a release we’ve been looking forward to for a long time. After being in the works for a while, Zoho Creator and Zoho Apptics are now officially integrated, bringing in-depth product analytics directly into the Zoho Creator
                                  • Early Access: Check Printing in Zoho Books

                                    Hello Everyone,   Are you constantly writing checks to pay your vendors?   We've got a great news to share with you! You can now pay your vendors by writing and printing a check directly from Zoho Books. The feature is ready and we'll be rolling it out to our customers in phases.  It is available in the  US Edition of Zoho Books and also in the Global edition, where the country is selected as USA and the currency is USD.   Here’s a summary of what’s possible:   1. Write and print a check. 2. Make
                                  • ZohoMail's outbound webhook sends incorrect folderId and messageId

                                    I used a webhook (outbound) from within ZohoMail to send message details when a new message arrives that meets specific criteria. I received this data correctly. Now I want to get the attachment from this email message. When I made an api call using folder
                                  • Use URL field to populate Image in a Email Template

                                    We have two records Record 1: Appointments (with a Lookup to Doctors module) Related Record 2: Doctors (with a URL field that is an image of the doctor) We would like to populate a CRM email template with the image of the URL field for the related doctor
                                  • Looking for Guidance on Building a Zoho Website

                                    I'm exploring the possibility of building a custom website with specific features using Zoho as an alternative platform. My goal is to create something similar to https://gtasandresapk.com , with the same kind of functionality and user experience. I'd
                                  • Ability to add VAT to Retainer Invoices

                                    Hello, I've had a telephone conversation a month ago with Dinesh on this topic and my request to allow for the addition of VAT on Retainer Invoices.  It's currently not possible to add VAT to Retainer Invoices and it was mutually agreed that there is absolutely no reason why there shouldn't be, especially as TAX LAW makes VAT mandatory on each invoice in Europe!   So basically, what i'm saying is that if you don't allow us to add VAT to Retainer Invoices, than the whole Retainer Invoices becomes
                                  • Zoho Bookings Forge: A hands-on workshop series

                                    Hello all! We’re hosting a five-part, hands-on workshop series to help you optimize Zoho Bookings for your business. In these sessions, we’ll cover key features, practical use cases, and clear steps to get started or improve your current setup. Here are
                                  • Introducing parent-child ticketing in Zoho Desk [Early access]

                                    Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                  • Introducing Workqueue: your all-in-one view to manage daily work

                                    Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales
                                  • Delete button

                                    Hi, The delete button were hide into the three dot button. Can I display outside? why Zoho make this update?
                                  • Zoho Vault CLI for Developers and Automations

                                    Hi everyone, If you're managing credentials in scripts, CI/CD pipelines, or automation workflows, Zoho Vault's Command Line Interface (CLI) can help you securely access and manage secrets directly from your terminal. Zoho Vault was launched in 2013 as
                                  • Zoho Subscriptions -- Zoho Commerce integration

                                    Is there integration between Zoho Subscriptions and Zoho Commerce? I would like to create subscription plans in Zoho Subscritpions and list them for on my Zoho Commerce store.
                                  • Synching changes to Stripe when changes are made in Zoho Billing

                                    We have a situation where we have merged customers in Zoho BIlling and then found out later that the payment in Stripe was not updated and still associated with the old customer record. The card gets updated and billed, but that payment is still associated
                                  • How can I link Products in a Deal Subform to the Products Module

                                    Hello, I have a pricing subform on our Deals page and use a lookup field to associate a product with each line. I want to be able to look at a product page within the Products module and see a list of the deals connected to that product. I have this working
                                  • Help Center and SEO: Any Benefit to My Domain-Mapped Website Ranking?

                                    First of, I love the Help Center which I've just decided to integrate into my website to replace its old-fashioned FAQs. So much more to achieve there now! Lots of new benefits to the site visitors and to me in terms of organizing and delivering all the
                                  • Business Hours with lunch break

                                    Our business hours are: mon - fri 08:30 - 13:00, 15:00 - 18:30. How can I handle the lunch break? If I use 8:30 - 18:30 it obviously breaks SLA. Thanks
                                  • Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

                                    Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities
                                  • Enable Free External Collaboration on Notecards in Zoho Notebook

                                    Hi Zoho Notebook Team, I would like to suggest a feature enhancement regarding external collaboration in Zoho Notebook. Currently, we can share notes with external users, and they are able to view the content without any issue. However, when these external
                                  • Zoho Commerce

                                    Hi, I have zoho one and use Zoho Books. I am very interested in Zoho Commerce , especially with how all is integrated but have a question. I do not want my store to show prices for customers that are not log in. Is there a way to hide the prices if not
                                  • Multi-currency in Zoho CRM Forecast and Reports

                                    As a company we have branches in 4 different countries with as many different currencies. Our Sales Teams would like to work with their local currency as much as possible. The Forecast module using only 1 currency is practically usable only by the sales
                                  • Zoho Sprints iOS app update: Global view, screen capture control, file encryption, tags enhancement

                                    Hello everyone! We are excited to introduce new features in the latest version(v2.1) of the Zoho Sprints iOS app update. Let’s take a quick look at what’s new. 1. Global view Global view brings all your project items into one centralised space. You can
                                  • Zoho Projects Android and iOS app update: Conditional layout rules for Tasks

                                    Hello everyone! Task conditional layout rules configured on the web app(projects.zoho.com) are now applied on the Zoho Projects Android and iOS app. Conditional layout rules can be set for the Add/ edit task form and it allows you to change the property
                                  • How to account for vat with postponed VAT accounting

                                    Hi everyone, looking for some help with postponed VAT accounting, I use DHL express for my imports and they used to pay the VAT for me and then invoice me. I could then log this as a bill and the VAT element from import was recorded as input VAT, all
                                  • Is there a way to show contact emails in the Account?

                                    I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail
                                  • Good news! Calendar in Zoho CRM gets a face lift

                                    Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activities
                                  • Zoho mail admin panel not opening

                                  • Zoho CRM WooCommerce Integrtation

                                    Looking for a solution for my 50 client to show detailed analytics on source of traffic that led to events, leads, conversions. Hi all, I have not been able to find a workable guide or solution to how exactly step by step integrate the Zoho CRM with WooCommerce
                                  • 500 internal server error on opening an iframe through a deluge script

                                    Hi Team I am trying to open an external url in an iframe through my deluge script which is associated to a custom button . By doing this i am getting an "Internal Server Error" . Please can you help me with this.
                                  • Next Page