Map Dependency Fields in Zoho CRM using APIs

Map Dependency Fields in Zoho CRM using APIs

Welcome back to another week of Kaizen!

Over the past few weeks, we have been addressing your questions and feedback shared through our Kaizen 200th feedback form. Thank you for your continued engagement and thoughtful queries. We truly enjoy helping users solve real challenges through these Kaizen series.

This week, we will explore the Map Dependency Fields in Zoho CRM, and how you can configure and manage them using Zoho CRM APIs.



Map dependency fields with a use case

In Zoho CRM, dependency fields are also called picklist dependencies. They create a relationship between two picklist fields. A controlling field is the parent field, and a dependent field is the child field. The option chosen in the parent field decides which options should be shown in the child field. Helps you to make easy data entry and maintain cleaner with only relevant options.

In many businesses, one field’s options depend on another. For example, if your support team tracks Issue Type and Sub-Issue, showing all sub-issues at once lets users select incorrect options. A user might accidentally choose Payment Failed under Login Issue. This results in incorrect data selection and makes confusion in records.

Dependency fields solve this problem by creating a parent-child relationship between two picklist fields.

Let us consider the Support Cases module, where two picklist fields are already created:
  1. Parent Field - Issue Type: The value chosen here determines which options appear in the dependent field.
  2. Child Field - Sub-Issue: The available options change dynamically based on the selected value in the parent field.
Below table shows the picklist fields along with their respective options.

                            Issue Type

                                   Sub-Issue 

Login Issue

Forgot Password, Account Locked, 2FA Not Working
Payment Issue

Credit Card Declined, Refund Not Received, Double Charge

Feature Request

New Integration, UI Enhancement, Report Customization

By mapping these fields, CRM users see only the Sub-Issue values relevant to the selected Issue Type.

Without map dependency

Without configuring a map dependency, the Sub-Issue picklist would always display all available options - regardless of the selected Issue Type. For example, users might see options like Forgot Password, Double Charge, and Report Customization all at once. This can easily confuse users and lead to incorrect selections, such as choosing Double Charge under Login Issue.

With map dependency

With mapping dependencies, you can guide users to make correct selections by showing only the relevant options in the child field based on the option selected in the parent field.

Mapping picklist options in UI

You can map picklist field options directly from the Zoho CRM user interface.
Follow these steps:
  1. Go to SetupCustomizationModules and Fields.
  2. Select the desired module. In this case, Support Cases.
  3. Click the (more) icon next to the module name.
  4. Select Map Dependency Fields.
  5. On the Map Dependency Fields page, click the New button to create a new dependency.
  6. Choose the Parent Field and Child Field you want to map.
  7. Click Next button.


      8. Add option mappings to define which child field options should be shown based on the option selected in the parent field, then Save your configuration.

UI options mapping view

Mapping picklist options via API

Before mapping the options, you must need the following APIs :
  1. Modules Metadata API - To know the API name of the module.
    1. Endpoint: GET - /settings/modules
    2. Here, the API name of the Support Cases module is Support_Cases.
  2. Layouts Metadata API - Since dependencies are layout-specific, this API helps you identify the layout ID and all the available picklist fields for mapping. It also provides detailed metadata such as the layout ID, field IDs, and the corresponding picklist value IDs.
    1. Endpoint: GET /settings/layouts?module=Support_Cases

Create Dependency using the POST Map Dependency

Request URL:  {{api-domain}}/crm/v8/settings/layouts/5725767000007972011/map_dependency?module=Support_Cases

Request Method: POST

Input JSON
Each object in the map_dependency array requires a parent field, a child field, and a pick_list_values array that maps each parent option to its relevant child options.


{

    "map_dependency": [ //Array that contains one or more dependency mappings

        {

            "parent": { // Mandatory - Represents the parent picklist

                "api_name": "Issue_Type", //Mandatory - API name of the parent field

                "id": "5725767000007985243" // Mandatory - Unique ID of the parent picklist

            },

            "pick_list_values": [  //Mandatory - List of parent picklist values and their corresponding child mappings

                {

                    "display_value": "-None-",

                    "maps": [

                        {

                            "display_value": "-None-",

                            "actual_value": "-None-",

                            "id": "5725767000007985204"

                        }

                    ],

                    "actual_value": "-None-",

                    "id": "5725767000007985249"

                },

                {

                    "display_value": "Login Issue",

                    "maps": [

                        {

                            "display_value": "Forgot Password", //Label shown in the UI for the parent value

                            "actual_value": "Forgot Password", //Actual stored value of the parent picklist option

                            "id": "5725767000007985185" //Mandatory - Unique ID of the parent picklist option

                        },

                        {

                            "display_value": "Account Locked",

                            "actual_value": "Account Locked",

                            "id": "5725767000007985187"

                        }

                        

                    ],

                    "actual_value": "Login Issue", //Actual value of the parent field's option

                    "id": "5725767000007985242" //Mandatory - Unique ID of the parent field's option

                },

                {

                    "display_value": "Payment Issue",

                    "maps": [

                        {

                            "display_value": "Credit Card Declined",

                            "actual_value": "Credit Card Declined",

                            "id": "5725767000007985191"

                        },

                        {

                            "display_value": "Refund Not Received",

                            "actual_value": "Refund Not Received",

                            "id": "5725767000007985193"

                        },

                        {

                            "display_value": "Double Charge",

                            "actual_value": "Double Charge",

                            "id": "5725767000007985195"

                        }

                    ],

                    "actual_value": "Payment Issue",

                    "id": "5725767000007985244"

                },

                {

                    "display_value": "Feature Request",

                    "maps": [

                        {

                            "display_value": "New Integration",

                            "actual_value": "New Integration",

                            "id": "5725767000007985197"

                        },

                        {

                            "display_value": "UI Enhancement",

                            "actual_value": "UI Enhancement",

                            "id": "5725767000007985199"

                        },

                        {

                            "display_value": "Report Customization",

                            "actual_value": "Report Customization",

                            "id": "5725767000007985201"

                        }

                    ],

                    "actual_value": "Feature Request",

                    "id": "5725767000007985246"

                }

            ],

            "child": { //Mandatory - Represents the child field

                "api_name": "Sub_Issue", //Mandatory - API name of the child field

                "id": "5725767000007985186" //Mandatory - Child picklist field ID

            }

        }

    ]



Sample Response 

{
    "map_dependency": [
        {
            "code": "SUCCESS",
            "details": {
                "id": "5725767000008174001"
            },
            "message": "map dependency created",
            "status": "success"
        }
    ]
}


Retrieve the configured field mappings using the GET Mapped Dependency Fields API

Request URL:  {{api-domain}}/crm/v8/settings/layouts/5725767000007972011/map_dependency/5725767000008174001?module=Support_Cases

Request Method: GET
Sample Response

{
    "map_dependency": [
        {
            "parent": {
                "api_name": "Issue_Type",
                "id": "5725767000007985243"
            },
            "internal": false,
            "active": true,
            "id": "5725767000008180001",
            "source": 1,
            "category": 0,
            "pick_list_values": [
                {
                    "display_value": "-None-",
                    "maps": [
                        {
                            "display_value": "-None-",
                            "actual_value": "-None-",
                            "id": "5725767000007985204"
                        }
                    ],
                    "actual_value": "-None-",
                    "id": "5725767000007985249"
                },
                {
                    "display_value": "Login Issue",
                    "maps": [
                        {
                            "display_value": "Forgot Password",
                            "actual_value": "Forgot Password",
                            "id": "5725767000007985185"
                        },
                        {
                            "display_value": "Account Locked",
                            "actual_value": "Account Locked",
                            "id": "5725767000007985187"
                        },
                        {
                            "display_value": "2FA Not Working",
                            "actual_value": "2FA Not Working",
                            "id": "5725767000007985189"
                        }
                    ],
                    "actual_value": "Login Issue",
                    "id": "5725767000007985242"
                },
              .
              .
              .
            ],
            "child": {
                "api_name": "Sub_Issue",
                "id": "5725767000007985186"
            }
        }
    ]
}
You will get a JSON structure containing all dependency mappings. Check if your parent and child fields appear as configured.

Update the existing mapped options using the PUT Mapped Dependency Fields API

Request URL:  {{api-domain}}/crm/v8/settings/layouts/5725767000007972011/map_dependency/5725767000008174001?module=Support_Cases

Request Method: PUT

Input JSON

{

    "map_dependency": [

        {

            "parent": {

                "api_name": "Issue_Type",

                "id": "5725767000007985243"

            },

            "pick_list_values": [

                {

                    "display_value": "-None-",

                    "maps": [

                {

                    "display_value": "Login Issue",

                    "maps": [

                        {

                            "display_value": "Forgot Password",

                            "actual_value": "Forgot Password",

                            "id": "5725767000007985185"

                        },

                        {

                            "display_value": "Account Locked",

                            "actual_value": "Account Locked",

                            "id": "5725767000007985187"

                        },

                        { // mapped a new option to the existing mapping

                            "display_value": "2FA Not Working",

                            "actual_value": "2FA Not Working",

                            "id": "5725767000007985189"

                        }

                    ],

                    "actual_value": "Login Issue",

                    "id": "5725767000007985242"

                }

            ],

            "child": {

                "api_name": "Sub_Issue",

                "id": "5725767000007985186"

            }

        }

    ]

}





Delete existing dependency using the DELETE Mapped Dependency Fields API

Request URL:  {{api-domain}}/crm/v8/settings/layouts/5725767000007972011/map_dependency/5725767000008174001?module=Support_Cases

Request Method: DELETE

Sample Response


{
    "map_dependency": [
        {
            "code": "SUCCESS",
            "details": {
                "id": "5725767000008174001"
            },
            "message": "map dependency deleted",
            "status": "success"
        }
    ]
}



Assigning picklist values using the Insert Records API

When you insert a record, you can directly pass the picklist option’s display value (not the ID) in the request body.

Request URL: {api-domain}/crm/v8/{module_api_name}
Request Method: POST

Sample Input 

{

    "data" : [

        {

            "Name" : "Support Case 1",

            "Support_Case" : "Login Issue",

            "Issue_Type" : "Login Issue",

            "Sub_Issue":"Forgot Password"

        }

    ]

}


Note: When creating or updating records via API, CRM does not validate the dependency relationship between parent and child picklist values.
To ensure data consistency and prevent data loss, always use the Get Map Dependency API before creating or updating records and to know correct mappings as well. This helps you retrieve the correct parent–child mappings and pass only valid picklist values in your API requests.

FAQs

Q1. Is the Map Dependency field supported in subforms?

Yes. You can configure dependency mappings for picklist fields within subforms as well. The Map Dependency Fields API supports creating parent–child picklist relationships directly inside a subform. To do this via API, use the subform’s API name as the module name when making the dependency mapping call.
This ensures that the dependency is created specifically for the picklist fields inside that subform, not the main module.

Q2. Can I keep the parent field in the main form and the child field in the subform?

Not currently. As of Zoho CRM API Version 8, cross-level mapping where the parent field is in the main form and the child field is in a subform, or vice versa is not supported neither via the UI nor through the API.

You can only:
  1. Map picklists within the main form, or
  2. Map picklists within the same subform.

Q3. What happens if I delete a picklist value that is part of a dependency?

If you delete a picklist option, the corresponding mapping will be automatically removed from the dependency.


Q4. What happens if I rename a picklist value that is part of a dependency?

If you rename a picklist option, the dependency will be automatically updated with the new option label.



We hope this post helps you learn more on mapping dependency fields in CRM using Zoho CRM APIs. Try it out, and let us know your experience in the comment section or reach out to us at support@zohocrm.com 

Stay tuned for more insights in our upcoming Kaizen posts!
Cheers!


      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ



                                ご検討中の方

                                  • Recent Topics

                                  • Export as MP4 or GIF

                                    Hi, Just wondering if there's a way to export/convert a presentation to an MP4 video file or even a GIF. One use case would be to use the animation functionality to create social media graphics/charts/gifs/videos. Thanks for a great tool... Rgds Jon
                                  • Page Layout- Horizontal Rule

                                    When editing the layout of, for instance, the Potentials page, is there a way to insert a horizontal rule or white space in between fields?  I'd like to keep a group of fields in the same Section, but would like to create some seperation in order to further group together certain fields within the Section.  If this is not possible, does anybody have any other suggestions on how to create this same effect?   Thank you!
                                  • Zoho Books will discontinue support for older browser versions soon

                                    Hello users, Starting from May 15, 2024, Zoho Books will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older than 100
                                  • Zoho Projects - Q3 Updates | 2025

                                    Hello Users, The final quarter of the year 2025 has begun, and we at Zoho Projects are all set with a plan. New targets to achieve and new milestones to reach, influenced by the lasting imprint of the past quarter. 2025's Q3 saw some new features and
                                  • Zoho Sheet - Printing - Page Breaks and Printing Customization

                                    I think the title is descriptive enough in that I cannot find help documentation on a simple task of adding in page brakes for separating pages on print. Thanks
                                  • Tables for Europe Datacenter customers?

                                    It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?
                                  • Issue with Trident exe file

                                    Hello Team, Exe Setup file It's showing harmful for user pc please check and do needful. this message for developer team. Thanks Bhargav Purohit
                                  • Different languages for users

                                    Hello, Do you plan to enable individual users to select their languages for interface? Currently language can be changed for everyone - it looks like a settings for a whole portal, which is not good when you are working internationally. Best regards,
                                  • Transaction Locking with the dynamic date

                                    Is it possible to dynamically update dates on transaction locking. We want to lock transaction x days from today
                                  • Unable to change sales_order status form "not_invoiced" to "invoiced"

                                    I am automating process of creating of invoice from sales_orders by consolidated sales_orders of each customer and creating a single invoice per customer every month. I am doing this in workflow schedule custom function where i create invoice by getting
                                  • Apply Vendor Credits Automatically

                                    We are bulk importing Vendor credits in Zoho Books!!! Is there a way to apply vendor credits automatically to the first UNPAID bill of the Vendor?
                                  • Apply Vendor Credit Automatically

                                    Hello!!! Is there a way where in we can apply vendor credits automatically on the FIRST OUTSTANDING BILL of the vendor?? We have lots of VENDOR CREDITS ISSUES mostly!!! Applying it manually is a pain for us. Would be great if we have a way to apply the
                                  • Need Easy Way to Update Item Prices in Bulk

                                    Hello Everyone, In Zoho Books, updating selling prices is taking too much time. Right now we have to either edit items one by one or do Excel export/import. It will be very useful if Zoho gives a simple option to: Select multiple items and update prices
                                  • Creator problem: Edit form View not displaying whole form

                                    I'm having problems with the form in my database. The edit view is not showing the whole form: This is how it looks in the normal view: As you can see, there is a whole section in the bottom right of the form which is not displaying in the Edit View. This means that I can't change or delete any of these fields... Anybody had a similar problem or know a solution? Any help would be appreciated.   Cheers,
                                  • Vendor Master Enhancements for Faster Purchase Entry

                                    I’d like to suggest a few features that will improve accuracy and speed during purchase voucher entry: Automated Item Tax Preference in Vendor Master Add an option to define item tax preference in the vendor master. Once set, this preference should automatically
                                  • Quick Item Search & Auto-suggestion for Invoices

                                    Hi Team, I am facing an issue while creating invoices in Zoho Books. Currently, I have to type the full item name in the correct sequence and spelling for it to appear. For example, my item name is: "Distemper Acri Silk Special White 10kg" If I type something
                                  • Function #53: Transaction Level Profitability for Invoices

                                    Hello everyone, and welcome back to our series! We have previously provided custom functions for calculating the profitability of a quote and a sales order. There may be instances where the invoice may differ from its corresponding quote or sales order.
                                  • Integrating Chatbot with Zoho Creator Application

                                    Is it possible to integrate a chatbot with a Zoho Creator application?
                                  • Average Costing / Weighted Average Costing

                                    Hello fellow maadirs. I understand Zoho Books uses FIFO method of dealing with inventory costing, but do you guys have any plans to introduce average costing? We indians need average costing. It's part of our culture. Please. I beg thee. Thanks.
                                  • 'Add Tax To Amount' not reflected in Invoice

                                    Hi Zoho Support, I'm experiencing an issue with tax calculation display in my invoice template. Despite having "Add tax to amount" box checked in the template settings, the Amount column is not showing the tax-inclusive total for line items. Current behaviour:
                                  • "Subject" or "Narration"in Customer Statement

                                    Dear Sir, While creating invoice, we are giving in "Subject" the purpose of invoice. For Example - "GST for the month of Aug 23", IT return FY 22-23", "Consultancy", Internal Audit for May 23". But this subject is not coming in Customer Statement. Only
                                  • A real WYSIWYG field instead of the limited rich text

                                    Hi to everyone A "real" WYSIWYG or HTML field that outputs good HTML code when accessed through the API would be excellent. I tried to use the rich text field, but the styling options are limited. For example, there are no heading tags (h1 to h6), and
                                  • Delete my store of Zoho commerce

                                    Hi Team, I want to delete my stores of commerce. Please help me asap. Looking for the positive response soon. Thanks Shubham Chauhan Mob: +91-9761872650
                                  • Delete Inactive Zoho Accounts - Access Cleanup_User Id: 60001640923

                                    As part of our Zoho access hygiene, we’ve reviewed and deactivated several inactive user accounts. These accounts have not been used in the past year and are no longer tied to active operations. All access rights have been revoked, and records retained
                                  • Add Image Upload Field to Zoho Bookings Registration Form

                                    Hi, We would like to request the addition of an image upload field to the Zoho Bookings registration form. Currently, Zoho Bookings only supports text-based fields (e.g., Single Line, Multi-Line, Email, Checkbox, Dropdown, Radio Button, and Date), but
                                  • Cant recieve mails

                                    I’m having an issue with my external IMAP account not fetching any emails into Zoho Mail, even though the connection test says “Success”. I can send, if someone sends an email to me. my original directory (home.pl host) recieves it in their portal but
                                  • No feedback from Zoho Books regarding Yodlee feeds for Investec

                                    I reported on 6 Feb 2025 that the Bank Feeds for Investec bank via Yodlee are not working. To date there has been no resolution. You are charging us for a suite of products where the functionality does not work. Please advise how you will refund me for
                                  • Inappropriate Removal of Features

                                    It's the first with any software where I am experiencing that an existing customer has some of his exiting features removed. Moreover, new Zoho One users are paying less than us. Is this going to be Zoho's "normal behaviour". If so, it is going to be
                                  • Filtering report embeded in page

                                    Right now we are using a page variable to filter a report on a page. However, it being a page variable makes it reset if you go to another report/form, we want the filter to be kept the same. I tried using an application variable according to zoho you
                                  • Browser and address bar hide

                                    Hi, How i can do hide the address bar with browser headline when i am working on the sheet, because i am using (freeze panes) which i want visible for full work. For your reference here i am attached the screen shot and marked yellow lines which really
                                  • Export Invoices to XML file

                                    Namaste! ZOHO suite of Apps is awesome and we as Partner, would like to use and implement the app´s from the Financial suite like ZOHO Invoice, but, in Portugal, we can only use certified Invoice Software and for this reason, we need to develop/customize on top of ZOHO Invoice to create an XML file with specific information and after this, go to the government and certified the software. As soon as we have for example, ZOHO CRM integrated with ZOHO Invoice up and running, our business opportunities
                                  • Zia summarizes your IM bot chats in real time

                                    Hello everyone! Let's say you’re an agent taking over a chat where a customer was booking a flight through a bot on WhatsApp. They've already shared key details, like their destination, travel date, and number of passengers. You need to understand the
                                  • Megamenu

                                    Finally! Megamenu's are now available in Zoho-Sites, after waiting for it and requesting it for years! BUT ... why am I asked to upgrade in order to use a megamenu? First: Zoho promised to always provide premium versions and options for all included Zoho-applications
                                  • Cancel and refund

                                    Hi, Yesterday I paid for the Zoho email subscription. Within a few minutes, I realized that the subscription counts one email ID as one user. To make another email ID for the same domain name, I'd have to pay for another user. I emailed right away to
                                  • One Contact with Multiple Accounts with Portal enabled

                                    I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and
                                  • Kaizen# 209 - Answering Your Questions | All About Client Script

                                    Hello everyone! Welcome back to another exciting Kaizen post! Thanks for all your feedback and questions. In this post, let's see the answers to your questions related to Client Script. We took the time to discuss with our development team, carefully
                                  • Unable to copy into a new document

                                    Whe I create a new Writer doc and attemp to copy and past I get this message. The only way to copy into a document is I duplicate an existing document, erase the text and save it under a different name and then paste the information. Not ideal. Can you
                                  • To Do: shareable task links without login

                                    Hi! I’m using Zoho Mail and ToDo in my daily work, and I’ve run into one limitation that’s a real blocker for me. Right now, to share tasks with managers or directors, they need to have a Zoho account and be added to a group. In practice, many of them
                                  • Ability to turn off "Would you like this amount to be reflected in the Payment field?" message

                                    Team, Is there any way to turn off the message" Would you like this amount to be reflected in the Payment field?" when I make a payment? This is so annoying. This happens EVERY TIME I put an amount in the Payment Made field.
                                  • Two currencies

                                    More and more I am finding that internattional payments' fees are unpredictable. I would like, on my invoices that are in a foreign currency (eg. USD$ or EUR€) for there to be a GBP£ TOTAL display alongside the invoice's currency total. This would make
                                  • Next Page