Problems with one user

We use Zoho projects to manage a team of people both locally in our office, and with freelance workers across the country. It works great for everyone, except one freelancer, who routinely has a variety of problems.

1. She cannot tag anyone when creating a task. Once the task is created, if she then clicks to open the task, then tags someone, it usually (but not always) works. I'm having to go through unassigned tasks to see if anything is missing.

2. Sometimes tasks and their associated uploaded documents just disappear. I found a project this morning in which she had created 8 or 9 tasks, and had a document associated with each one. The first two tasks and documents had disappeared and the rest were fine.

3. Sometimes tasks show up in the wrong project. I think what is happening here is that when she switches from one project to another, it looks like the switch has happened, but Zoho seems to be stuck on the first project, and tasks show up there.

I'm not sure why there are so many glitches with this one user. She is set up as a contractor. Perhaps we need to delete her account and start over with a new one? Or is there another way to clean up these problems? It's costing all of us valuable time and resources.

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