Procedure for cancelling an order and issuing a refund through Zoho Commerce

Procedure for cancelling an order and issuing a refund through Zoho Commerce

Hello all Zoho Commerce users,

Does anyone know the procedure for cancelling an order and issuing a refund in Zoho Commerce? We are Zoho One users and wondered how this might affect Zoho Books. Our customer ordered in error and wanted a refund. We hadn't shipped the goods but the system had accepted his payment and created a Sales Order and Invoice. If you delete these entries in Zoho Books you can't get a credit, so it seems it has to be initiated in Zoho Commerce. Does Commerce create a Credit Note in Zoho Books?

Any ideas?

Regards,

Jerry Cook

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