Release Notes: Version 1.82, February 2015

Release Notes: Version 1.82, February 2015

New Chrome Extension: Start a Session quickly!


Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer.


Supporting your Mac customers is much easier now!


We have deployed a new Customer Console for Mac OS X 10.5 and above. This Console is based on  Objective-C  so that to ensure your customers join the session smoothly. If your customers use computers that run versions of Mac lower than specified above, they need Java plugin to join the remote support session.


User Interface gets a  face lift


Zoho Assist homepage has undergone a complete makeover.  New design is  minimalist with the primary objective of providing a clean and focused interface.


Windows DPI Scaling compatible


Getting a big black patch along with your customer screen has been the case all these days, if your customer has made a DPI scaling in Windows OS. We have fixed this issue with this version. From now on you can see the actual screen of your customer even if he/she has set DPI scaling.


We have made significant usability enhancements and bug fixes in UAC window detection and Remote Reboot and Reconnect functionality. Zoho Assist is compatible with popular anti-virus softwares, namely  Web Root and  Norton , now. You don't need to worry anymore on whether these softwares will block screen sharing or Customer Console.


This version includes some minor bug fixes too. Feel free to share your feedback.



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

            Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
          • Zoho Assist: Important Security Upgrade Notice

            Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
          • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

            As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
          • Release Notes: Version 1.82, February 2015

            New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
          • Release Notes: Version 1.1205, May 2012

            This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ










                                ご検討中の方

                                  • Recent Topics

                                  • Introducing Assemblies and Kits in Zoho Inventory

                                    Hello customers, We’re excited to share a major revamp to Zoho Inventory that brings both clarity and flexibility to your inventory management experience! Presenting Assemblies and Kits We’re thrilled to introduce Assemblies and Kits, which replaces the
                                  • openUrl in blueprints

                                    My customer wants to open a URL at the end of a blueprint transition. Seems this isn't possible right now but it would be very useful. In this thread, https://help.zoho.com/portal/en/community/topic/openurl-not-working the Zoho agent said that it's logically
                                  • What is Resolution Time in Business Hours

                                    HI, What is the formula used to find the total time spent by an agent on a particular ticket? How is Resolution Time in Business Hours calculated in Zohodesk? As we need to find out the time spent on the ticket's solution by an agent we seek your assistance
                                  • Transfer image url from Zoho Forms to Zoho Analytics

                                    I am storing an image in a zoho form. When I pull the data from the form into zoho analytics the image field does not import. How do I pull in the image url location or the image into Zoho Analytics.
                                  • Zoho Payroll's USA and KSA editions are available in Zoho One!

                                    Greetings! We’re excited to share that Zoho Payroll, currently available only in India and the UAE, is now introducing the KSA (Kingdom of Saudi Arabia) edition and the USA (United States of America) edition, and these editions are now available in Zoho
                                  • Why ZOHO Function Can't Read Custom Field API In Quotes Module (Subform)

                                    I’m using a Deluge function to transfer data from a subform in the Quotes module to a subform in the Accounts module. Everything works except for a custom picklist field in Quotes—no matter what I try, the Zoho API can’t read that field ("Status_sb").
                                  • Modules are continuously loading

                                    Hi! We are not able to open the task modules, it keeps continuously loading
                                  • Introducing Image Upload Field

                                    Hello everyone, In this post we will discuss about the benefits and usage of the Image upload field. The field is available for standard and custom modules.  Usage: This field can be used to upload a gallery of images to a record and share the record with peers or customers. The record can be made accessible to users outside of Zoho CRM via Portals, where they can upload the necessary images. Preview, editing, and deleting images: The uploaded images can be directly edited and saved from the record
                                  • Create multiple leads from a zoho form subform to populate inside zoho crm lead module

                                    I have corporate clients with numerous employees. When these clients complete our Zoho Form, they can nominate individual employees—providing details like first name, last name, email, mobile number, etc.—using a subform inside the zoho form. Is it possible
                                  • BCC Dropbox on the Agency Module

                                    Good morning! We've recently implemented the BCC Dropbox feature on our Zoho CRM, but this only appears to be working on the Leads and Contractor (Contacts) modules. It would be incredibly useful for it to work on our Agency module too as a way of tracking
                                  • Unable to Retrieve refresh_token from Zoho Self-Client OAuth Flow

                                    Hello Zoho Support Team, I am currently integrating Zoho CRM with a custom Node.js backend using the Zoho OAuth 2.0 authorization process. I created a Self-Client from the Zoho API Console and generated an authorization code successfully. However, when
                                  • On create of Amc module get sub form data of last row and update in Schedule Vist End Date field in zoho crm

                                    @Iswarya B G @Bhoomi Joshi @Abinaya Praveen @Ishwarya SG @Haiku Technical Support On create of Amc module get sub form data of last row and update in normal module field Schedule Vist End Date field in zoho crm
                                  • Ask the Experts 19: Live Expert Panel Discussion - Inside Zoho Desk Spring Release 2025

                                    Hello again! Have you ever needed quick insights into key indicators to help manage and streamline specific operations? Have you started using AI to enhance your customer service in Zoho Desk? From configuring simple bots using Guided Conversations to
                                  • Tip: when "\r\n" not working for new-lines when building a file using the .toFile() function

                                    As above, ran into an issue - "\n" was working for newlines, but "\r\n" was not working for newlines and carriage returns. Took me a bit but using hexToText("0D0A") in place of "\r\n" resolved this. Including in the forums to save others any drama.
                                  • Call transcrition working for ringcentral?

                                    I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works. Excellent instructions here: Call
                                  • Multiple Pipelines

                                    Is it possible to create multiple candidate pipelines?
                                  • Showing meeting acceptances in CRM that originated from Outlook

                                    Hello Zoho Team, We send meeting invitations from Zoho CRM. Many of our recipients use Outlook and therefore use the RSVP buttons from Outlook to respond. They rarely, if ever, use the RSVP buttons from the Zoho invitation. Unfortunately, the meeting
                                  • Weekly Tips: Folder Sharing Simplified with Zoho Mail

                                    Let's say your team is working on a project that requires gathering numerous inputs via email. Your team lead, who manages the project, receives a flood of emails containing critical information. Instead of forwarding each email individually—which can
                                  • How to add a customized/dynamic Zoho Booking link in email footer?

                                    We just installed the latest version of the Zoho Desk <=> Zoho Booking extension from the marketplace and are quite happy to see the feature where a ticket-specific appointment booking link can be inserted in a reply. Is there any way to configure this
                                  • ZOHO BOOKS EXPERT

                                    We are planning to migrate from Quick Books to Zoho Books, and are looking for a professional with experience in migration to Zoho Books and the setup of Zoho Books. Currently, we have two companies and two Quick Books accounts, and we want to integrate
                                  • adding attachment in sendmail script where attachment is in a CRM field

                                    Hi all, I have a custom field of type 'File Upload' in one of my modules in my CRM. I want to include the file in that field as an attachment to an email - which is done from a button on  the 'Results' module. I have created a script and a button to initiate an email from that module. The Deluge scripting window has allowed me to add arguments for all the fields I need to use except for the one file upload type field. My script currently looks like the below (content of the email omitted). As you
                                  • Add export option that only export one or selected notebooks

                                    Currently the export function will export ALL data every time, this not only wastes user bandwidth, disk I/O and local storage space, but also consumes more resources on the server. Partial export should be a very basic and easy-to-implement feature.
                                  • Power of Automation :: Design your Ideal Task form with Task Layout Rules.

                                    Hello Everyone, Use case:- One of our customers, who is managing their entire workflow in Zoho Projects wanted to dynamically display task fields based on the type of task being created. For instance, if a task falls under the "Shipment" category, only
                                  • Master account and move under member account How do I do it?

                                    I have a master account with a customer on which the customer has 4 sales points located in different places around them that I would like to add to my Master account under the member account but I can't figure out how to add them since they are currently
                                  • Creating a whatsapp channel in instant messaging in zoho desk - error Oops, something went wrong. Please try again later.

                                    Creating a whatsapp channel in instant messaging in zoho desk - error Oops, something went wrong. Please try again later.
                                  • Quoted item subform setup button missing to add back unused field. (Zoho CRM professional edition)

                                    With Zoho CRM professional edition, understand that we couldnt further customize subform. But i notice there is no setup button for me to add back unused field that i accidentally removed (Tax field). it doesn't appear on left panel unused field as well.
                                  • Updating Zoho Multi-Select Lookup via Deluge Script

                                    I need to copy the ID of a lookup field (Match_with_IP) in the to the ID of a multi-select lookup field in the contact (Match_with_IP). I have the following script: record = zoho.crm.getRecordById("Contacts",ID); M_record = zoho.crm.searchRecords("Deals","(Matched_with_GC:equals:"
                                  • Cliq iOS can't see shared screen

                                    Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
                                  • Open a popup window from inside Record A and stay on the record after saving Record B

                                    Hello community, Perhaps you can help me with the following topic. I have a form A with a decision box. When this decision box is checked, a form B pops up. Once Form B is saved, I need to stay on Form A to continue entering data. I've observed the following
                                  • Enhancements in Canvas

                                    Dear All, Greetings! Canvas lets you design the record details page to suit your brand or business preferences. We are glad to introduce the following enhancements to uplift your design experience. Reusable Components Style Presets Let's go! Reusable
                                  • Now filter your records by multi-select pick list values from a dropdown with additional operators

                                    Hi everyone, Here's an update to help you elevate your filtering experience. You can now say goodbye to the cumbersome string values in filtering places for your multi-select picklist fields and say hello to a dropdown interface. It is now possible for
                                  • Cross-Data Center Collaboration and / Or allowing users to choose DC

                                    Dear Zoho Cliq Support Team, We are writing to request a significant enhancement to Zoho Cliq that would greatly benefit our geographically dispersed development team. Current Challenge: Currently, Zoho Cliq automatically routes users to specific data
                                  • Solicitud revisión y desbloqueo correos de el dominio ecuatoys.com.ec

                                    Hola equipo de Zoho, Mi cuenta de correo asociada al dominio ecuatoys.com.ec está bloqueada para el envío de correos (Error 554 5.1.8 Email Outgoing Blocked). Quisiera solicitar su revisión y desbloqueo. Ya tengo correctamente configurados los registros
                                  • MS Teams for daily call operations

                                    Hello all, Our most anticipated and crucial update is finally here! Organizations using Microsoft Teams phone system can now integrate it effectively with Zoho CRM for tasks like dialling numbers and logging calls. We are enhancing our MS Teams functionality
                                  • Create Funnel to Track Email Outreach Conversion

                                    Hello, We would like to create a funnel that measures: N° of emails sent -> N° of emails opened -> N° of emails responded We would like to measure this email response conversion rate for each of our SDRs. We use the analytics tool of Zoho CRM and not
                                  • Log for Scheduled Reports

                                    Hello, Is there somewhere to view a log of the successful and/or failed delivery of Scheduled Reports? We have users who only receive them sporadically instead of at the scheduled intervals and I'd like to understand what causes the problem when it occurs.
                                  • How to get the call recording external ID via desk API

                                    I have enabled phonbridge integration with Zoom Call. I am trying to access the call recording in Zoom by calling Zoom API. I have built a Desk workflow to trigger on a new call, to call a custom function. when calling the API, the response doesn't contain
                                  • Need the ability to have read only fields on a form.

                                    There needs to be functionality in Creator that allows a field on a form to be read only. Most screen building software applications have this capability. I know you can hide certain fields from specific users and that you can also make the whole form read only but that's not the functionality I need. I want to be able to create a form where certain fields are editable and other are for display purposes only (read only). For example if the form was displaying information on an item that the user
                                  • 【Zoho CRM】BCCメール取り込みのアップデート

                                    ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 今回は「Zoho CRM アップデート情報」の中から BCCメール取り込み用メールアドレスの認証についてご紹介します。 ・既存のBCCメール取り込み用のメールアドレスは、2025年5月15日までに認証する必要がございます。 BCCメール取り込みは、さまざまなメールアドレスから送信されたメールをZoho CRMのレコードと同期させる機能です。 BCCメール取り込み用のメールアドレスをBCCに追加するだけで、該当のメールがレコードと関連付けされます。
                                  • Can we have Backorder Management ?

                                    Can we have Backorder Management ?
                                  • Next Page