Request for Information on Zoho Desk Webhooks Availability and Security

Request for Information on Zoho Desk Webhooks Availability and Security

 Hi Team,

We need some information regarding Zoho Desk webhooks. Could you please provide details on the following:

Event Order Guarantee:
Does Zoho guarantee that Desk events will always be processed in the exact order they occur? For example, if two events happen one after the other, will they be received in the same sequence?

Event/Webhook Call Limits:
What is the daily limit on the number of events or webhook calls that can be made? Is there a cap on how many webhook events we can receive in a single day?

Event Delivery Guarantee:
Does Zoho guarantee 100% delivery of all events? Are there any circumstances under which events might not be delivered?

IP Whitelisting:
How can we ensure that webhook events are only coming from whitelisted Zoho Desk IP addresses? Is there a specific IP range we should whitelist to secure our webhook endpoints?

Retry Policy:
What is the retry policy if a webhook event fails to deliver? How many times will Zoho retry sending the event, and at what intervals?

Thank you for your assistance.

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