SalesIQ - Answer Bot - Seeming issues with language/localization

Hello everyone,

I am currently evaluating SalesIQ Enterprise to see if it suits our requirements, and I have the following comments/questions. Could you please help?

The Answer Bot doesn't seem to recognize the language I am using in my initial approach (i.e., Portuguese, pt-pt)

Depending on my questions, it sometimes suggests the only article in English when there are several articles in Portuguese that are a better match.

At the end of the conversation, the bot widget displays mixed text in Portuguese and English (see attached image).

Do the words or phrases defined in Small Talk have to exactly match for Answer Bot to reply with the corresponding response?

Where can I change all phrases or sentences? There are localized articles and FAQs; what about localized Small Talk, Response, Behavior, and Fallback?

Does the bot use AI to entertain conversations out of the box by generating its own intelligent phrases, or does it simply rely on Small Talk for that?
What role does AI play in the Answer Bot solution? I am asking because I'm trying other bots that immediately start answering in the language I address them in and in a conversational way, even without any prior configuration.

Thank you very much for your help.

Regards,

Zoho Desk Resources

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