Small talk is an informal and non-functional discourse or response that provides a sense of human touch to a conversation. The discourse can be of any type starting from greeting to sign off and more.
In SalesIQ, the Small talk module allows you to configure phrases and responses, which one or more
Answer bots can use to converse with your visitors. You can define Small talk in the form of packages for various styles of conversations like Causal, Professional, Academic, etc. A customizable phrase-response set comprising of different categories of small talk such as greetings, personal, and support phrases is called a small talk package. Small talk packages can be very beneficial if your business runs across multiple domains requiring different conversation styles.