Can't submit ticket when connected

Hi team

I hope you're doing well

I have a problem that I haven't been able to find the answer to among the many topics.

The context is as follows:

We have a help desk for each of our departments, support for our company and support for another company. I privatized them to prevent our employees from going to the help desk which is not intended for them or so that anyone external could have access to one of these help desks.

So far, no problems.

The problem:

When I'm logged in with an account, the required name and email fields disappear and don't allow me to submit a ticket. When I log out of my account, the fields reappear, I fill them in, I send the ticket and it works.

My question:

When we are connected to our account on the help desk, these fields on the ticket disappear, should they not be connected to the account which created the ticket? I really have the impression that this is what is blocking the sending of the ticket.

Thank you in advance for your help

Best regards

Nicholas

Thank you in advance for your help

Best regards

Nicholas

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Nicolas
Shivani | Zoho Desk

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