Support is dismal!

Decided to use Zoho Books and Inventory for our company; went from Trial versions to paid subscriptions last week. Am having issues integrating these products, and my experience with Zoho Support for both products has been abysmal. 3 chats with Inventory support: #1 said send an email (no reply); #2 said they would alert developers (no reply); #3 (today) said they had passed along the problem to Books, and that I should receive a reply within an hour. That was 5 hours ago.

VERY close to just cancelling my subscription/have our credit card dispute the charge, and move on to a platform that can provide at least a basic level of customer support and service.

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