Tip of the week #32 - Manage customer support activities within your inbox using the Zoho Desk extension
Zoho Desk is a customer service help desk software to manage customer support activities effectively. The Zoho Desk extension in Zoho TeamInbox lets you perform the following activities.
- View assigned and unassigned tickets - You can view all the open tickets from your Zoho Desk account that have been assigned or not assigned yet, right next to a thread. You can also comment on the tickets and filter them based on different criteria.
- Create and assign new tickets - You can create tickets directly from an email in your inbox. You can also assign the tickets to the right person directly from Zoho TeamInbox.
- View tickets based on cases - You can also view the tickets based on different filters such as Agents, Status, or Channel.
Read more on how to use Zoho Desk extension in Zoho TeamInbox.
If you've not tried Zoho TeamInbox yet, sign up now to start your free trial.
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Vignesh S
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