Updating CRM Contact Info with Survey and Empty Field

Updating CRM Contact Info with Survey and Empty Field

Good afternoon, 

I am working on a survey to allow my contacts to update their own information. Thanks to the integration of Zoho CRM and Zoho Survey, I could populate the answer with the existing information, and people can update them if needed.

However, I realised that if I delete an imported answer and let the field blank (for example, my contact want to remove his/her work address and doesn't wish to give a new work address), the CRM keeps the past answer. It means that even if my customer deletes an information because it has become irrelevant, this information remains in the CRM (except if I manually delete it, of course). 

Is there something I am doing wrong here? 

Thank you.
    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方