1. Handling visitor chats
   
2. Forwarding chats to humans
   
3. Blocking a visitor
   
4. Collecting inputs via Calendar
   
5. Multiple input collection for one response, etc.
   

Request:

• the request ID that is unique to each action
  
• the embed inside which the chat is going on
  
• the OS and browser used by the visitor
  
• the location of the visitor and
  
• the IP address of the visitor.
  

Visitor:

• Name, email, phone, browser, IP address of the visitor
  
• URL of the page where the visitor is currently accessing
  
• Title of the visitor's current website page
  
• Count on number of past chats with the visitor
  
• Source from where the visitor is referred from
  
• Category and potential of the visitor in CRM and
  
• Custom information about the visitor.
  

Attachment:

• The details of the visitor who has sent the file
  
• The type of file
  
• The JSON object containing details of the file shared
  
• Time at which the file was shared in milliseconds and
  
• The comment attached with the file
  
• It also contains some file object properties like 
  
• Size of the file
  
• The name and type of the file that has been shared by the visitor.
  

Message:

• text which is mandatory. This is the content of the conversation.
  
• And meta which is not a mandatory attribute. These are the details of the visitor message such as card data, type, etc
  

Responses:

• Then, finally, we have the response object. This contains the output responses given by the bot during the conversation. It has four attributes.
  
• action - Action performed by the bot
  
• replies - The replies given by the bot for the particular action
  
• input - The input type displayed to the visitor by the Zobot
  
• suggestions - The response suggestions given by the Zobot to the visitor. When a response contains both input and suggestions, the Zobot will consider only the input and ignore the suggestions. Any interaction can have one type of input - either an input widget or free form text supported by suggestions.Also, you need to remember that visitors cannot enter any text manually when suggestions are displayed in the chat widget.