Windows 10 OS and some applications stop responding on remote machine

The remote computer is unstable after connecting to an unattended Windows 10 computer. The local user nor I can close some apps. Sometimes we can't even get the computer to restart without holding down the power button. Disconnecting the remote session doesn't clear the issue. Very frustrating when this happens while you are trying to resolve or assist an end user.

Why does this happen?

Thanks,

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Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,