Zia (Chatbot) not working in Chat in the ASAP React Native SDK
Chat is not enabled in my Zoho Desk dashboard (Setup → Channels → Chat). Zia is enabled (Setup → General → Zia).
I created a Mobile Add-On (Setup → Channels → ASAP → Mobile) with Chat and Zia enabled (the Chat settings are available in the Add-On creation window with Zia as the only option).
When I try to launch the Chat (ZDPortalChat.show()) in the React Native application (on iOS), "nothing happens". No logs are printed (logs are enabled: ZohoDeskPortalSDK.enableLogs()). The app is properly configured because I can launch other screens (KB for example) showing my account information.
If I do the same in a Web Add-On (Setup → Channels → ASAP → Web), it immediately works (the chat window works and Zia greets).
If I enable Chat in Zoho Desk (Setup → Channels → Chat) and in the Add-On, the Chat window now shows up in React Native (ZDPortalChat.show()) but the Chat messages are received by Zoho Desk agents, not by Zia.
Is there something else that I should do to get Zia working on the React Native chat?
Thank you very much.
Zoho Desk Resources
-
Desk Community Learning Series
-
-
-
-
-
-
-
-
-
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Zoho Orchestly Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Writer Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.