Zia (Chatbot) not working in Chat in the ASAP React Native SDK

Zia (Chatbot) not working in Chat in the ASAP React Native SDK

Hi. I created a basic POC app using the ASAP React Native SDK (react-native-zohodesk-portal-sdk), the official sample app (Zoho-Desk-ASAP-React-Native-sample), and following the Working with the ASAP SDK for React Native guide.

Chat is not enabled in my Zoho Desk dashboard (SetupChannels → Chat). Zia is enabled (SetupGeneralZia).

I created a Mobile Add-On (SetupChannels → ASAP Mobile) with Chat and Zia enabled (the Chat settings are available in the Add-On creation window with Zia as the only option).

When I try to launch the Chat (ZDPortalChat.show()) in the React Native application (on iOS), "nothing happens". No logs are printed (logs are enabled: ZohoDeskPortalSDK.enableLogs()). The app is properly configured because I can launch other screens (KB for example) showing my account information.

If I do the same in a Web Add-On (SetupChannels → ASAP Web), it immediately works (the chat window works and Zia greets).

If I enable Chat in Zoho Desk (Setup  Channels → Chat) and in the Add-On, the Chat window now shows up in React Native (ZDPortalChat.show()) but the Chat messages are received by Zoho Desk agents, not by Zia.

Is there something else that I should do to get Zia working on the React Native chat?

Thank you very much.

    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ




                              ご検討中の方