Zoho Desk iOS app update - Share ticket

Hello, everyone!

In the latest iOS version (v2.8.2) of the Zoho Desk mobile app, we have included support for the Share ticket functionality.

1. Share Ticket: With this feature, you can seamlessly share tickets with agents in other departments, fostering collaboration among agents. Agents from different departments can access shared tickets with limitations based on the permission levels assigned to their respective departments.

Please refer to the GIF depicted below:

2. Share Ticket in Blueprint: We've implemented the Share Ticket action within Blueprint Transitions. This means that agents can now share tickets between departments and invite transition owners from the shared department via Blueprint Transition. Agents in the Shared Department can then perform transitions, utilising the access granted through the Share Ticket action.

Please refer to the GIF depicted below:

Also, we have extended support for Korean Language. Now you can experience the app's content in Korean, making it more accessible and user-friendly for our diverse community.

You can update the app to its latest version either by going directly to the App Store or by using the link given below:

Zoho Desk mobile app - App Store

We hope you find this updates valuable. If you have any questions or need further assistance, please write to us at desk@zohomobile.com or submit feedback from the mobile app (Steps: Settings > Feedback), will be more than happy to assist you.

Good day!