Error when trying to download unattended agent.
Good day, We are attempting to download the Unattended agent from our portal and we get the following message. {"error":{"code":1022,"message":"User Action not allowed"}} Also, to go along with another error I saw in another thread, we are also getting the issue where the proxy is being requested. Lastly, we get a message that the server is acknowledging the request, but refusing it if we use a copy of ZA_Access_Support.exe for unattended access that we have downloaded previously. I'm assuming thatZoho assist errors
Hi guys, Having a couple issues: 1. {"error":{"code":1022,"message":"User Action not allowed"}} appears when attempting to download unattended installer when clicking on the download link. It also appears when clicking COPY for a weblink. This account is the OWNER. 2. I have tried to change owner to another member and it says its "successful". However, no changes are actually made and this account is apparently still the owner.Assist is not opening
I am a new user to Assist and when opening I am just seeing a spinning circle on screen - why is this?Slow File Transfer
I purchased Zoho Assist to further evaluate the product. When I send a file to a client PC the speed maxes out at 6 Mbps. On the same PC's and the with same file using Splashtop I get 60+ Mbps. I have 1 Gig fiber and the client has 200 Mbps download speed. I tried at different times and made sure the client network was idle. Is this normal?Zoho Assist | Desk email subject issue.
Hi Zoho Team When inviting my customers to join a remote session via the Zoho Desk ticket, they receive an email that looks like below. Hello , I've initiated a Remote Support session regarding your ticket, <#229664000005715001: Potentially unwanted application file >. It would help me view your computer and resolve the ticket quickly. As you can see, it doesn't contain the correct ticket number, just a long string of numbers. Hopefully you can resolve this. Many thanks JasonZoho Assist session time inquiry
Hello, Is there a way for have time automatically added to a Zoho Desk ticket from the time spent during a Zoho Assist session? I know a session summary including the time spent is added to the ticket notes, but it would be nice if this time was automatically added to the tickets time. Thanks, JoshAutomatically Track Time in Zoho Desk for Zoho Assist sessions
Hello, We have Time Tracking set to Automatic in Zoho Desk. We have the Zoho Assist integrated into our desk. Is there a way to set Zoho Desk to automatically add the time spent during the Zoho Assist session into the time history for a ticket? I have not been able to find an answer to this looking through the community and Knowledge Base. Thanks, Joshlogin doesnt save
hello, the Zoho assist desktop app doesnt save my login account, its irritating. Can you guys please fix it.Branding
Hi I would have to say the level of branding allowed is definitely underwhelming. Compared to your opposition it is virtually non-existant I would have thought the widget at least should be customisable for at least the logo, everything is zoho assist with a token effort to add our logo inzoho assist desktop does not remember me
when i fill up the login screen of assist desktop, i can mark a "remember me" checkbox. i think this would help me, that i don't have to give all credentials again, when i start assist desktop 20 min later.... the browser plugin works very well i think this is a problemOur customer console gets a makeover.
We are changing the look of our customer console for better usability and to add more features. With the new console, the customer will have more functionalities to work with during the session. The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings. You can also check the active participants involved in a remote session. Along with these new features, we've retained our existing features like annotation, chat, and swap screen. We hope the newZoho assist api
I need to provide technical assistance to customers is there any api for zoho assist.could not clear checkbox "techincian info box"
please help - i accidentially marked the checkbox "Technician Info Box" and now there is always an info box to accept, when i'm connecting. i tried to uncheck the checkbox - but it doesn't work can someone help me, pleaseZoho Assist Segmentation Fault
I'm looking to move away from Teamviewer and purchase a license for Zoho Assist, but I use Linux as my operating system and I'm now running into the issue below. I've recently installed Pop OS 19.04 (a derivative of Ubuntu) Linux OS and have tried to install the x64 appimage (for technicians) several times. Each time it adds a desktop file to the app launcher (Gnome Shell), but when attempting to launch the app it gives the message "segmentation fault" with no further information. I've removed theBlack or blank screen by default for certain unattended PCs
I saw this as an earlier topic but it was not finished. I see that I can on purpose blank out a remote screen, but we need the ability to have the screen blacked out on sensitive machines by default, and not to have to rely on the remote user remembering to black out the screen when they connect. Is it possible?Firefox Extension Signing
HI, Since Firefox version 48, Extension signing is now mandatory, that is cannot be overridden using the previous "xpinstall.signatures.required : false" config change. This has caused the Zoho Assist Firefox plugin to be disabled in my browser and cannot be used. Are there any plans to get the Zoho Assist plugin updated and signed to resolve this? Thanks, PaulFrom ZOHO JAPAN COMMUNITY
Hi everyone & Hi Especially ZOHO Assist developer team I am using Assist and using customer remote support. We have more than 10 customers using by remote support in Japan. But Customer says [ Why not Japnese? Why use English Only Enter Join session?] We usually answer [ZOHO assist is not support in Japanes, Sorry] But we found. using chrome by chinese. Already change language to chinese. Is it easy change to Japanese? So, I want tell ZOHO assist team, Why not change? If you have no time ,I don´t remenber the password for superadministrador account
How I can reset the password ? because when use the option for reset not have the option for secundary email, only phone number, the problem with the phone number is that is mistake.Can I restrict technicians to only certain computers?
We are considering switching from LogMeIn to Zoho. So far everything seems great. One issue we are having though is I cannot figure out how to restrict technicians so they can only connect to certain computers. We will eventually have around 500 machines in Zoho, and we want some techs to have access to all of them. We would also seperately like to have other techs be able to log in but only see one or two computers, is this possible? I can add techs to different departments but I cannot figureBig Zoho Fan - Question now on Assist which I am now using
I am on this side of the Assist so I go onto people's computers. I am using unattended access. Apparently when I show up they know I am looking at their screen and wondering if there is a way to show up anonymously?Unattended Support
I know I have seen other articles on this forum about Unattended Support licenses, and I just wanted to hit on that and a couple of other points. I would love to use Zoho Assist as my primary way of doing remote support for my customers, but i believe the product is still in an infant stages. Currently I am using Connectwise Control, which for 54$ monthly (which is what I pay) I get unlimited unattended access licenses, which is a big plus for me. Granted, i am only using 49 unattended support installs,meaning and cause of Error 5
have a customer that we are trying to connect with and upon trying to run the application they are getting failed to join session error 5 they are currently still running on Windows 7. trying to find the causeX out of sessions
Can I enable using the top right X to close sessions? I have found that if I reboot a computer I have to close the entire program to close that one session.No file transfer
I am on the paid standard plan but when I try to initiate a file transfer at an unattended site I get an dialog box saying I am in free plan and to buy upgrade.MAJOR MAC BUG!!! UNINSTALL RIGHT AWAY!
two of our computers just went on a crazy reboot loop. we couldnt figure it out and kept tryihng to boot in to safe mode to figure out what was causing it. finally uninstalling the unattended zoho assist app resolved the issue and our mac was able to boot up properly. now im scared but have to check all our clients computers and see if they are going through the same issues. this is a major blunder !!!Chat is broken
He guys, chat is malfunctioning. When I start a text chat then move the window back so I can have full screen, I am no longer able to chat. The conversation history is not displayed and I have to type in the clients chat. At first I thought this was an issue with my browser however it's happened on two separate computers that I use. Just giving you a heads up. Thanks.Assist Remote Support Error
I have one client that I use ZOHO Assist to connect with. It worked fine for me on several previous occasions but for some reason now whenthey try to download and run the ZOHO Assist connection app they get the following error: Failed to join session due to the following reason: 6Any suggestions?"Sorry, Unable to contact server"
Not used Zoho Assist for a while, but yesterday I was unable to start a session After clicking on the "Start Session" blue button, after several seconds there is a popup "Sorry, Unable to contact server"Mac screen resolution
Hi, Has anyone else noticed that switching to Fit to Screen doesn't work when remotely accessing a Mac? The image of the host screen remains small - and text is not readable. Host is a 27" iMac. Remote workstations have been Mac or PC. In the past, the screen information could be increased/magnified by clicking Fit to Screen - but it has stopped working when the host is Mac. Any suggestions on making this work again? I've uninstalled and downloaded & re-installed the unattended access software.Zoho Assist - Fedora - Locking Machine/Cannot Reconnect
Hi Guys We are currently in-trial with Zoho Assist, hoping to utilise the Unattended Access feature to work remotely on Fedora PCs. However, we have ran into the following problem; If the Fedora machine is locked (session locked, like WIN+L in Windows) from within the session, the machine is locked and then disconnected, and it is not possible to reconnect. Attempting a reconnect shows a black screen for 1-2 seconds, and then disconnects the session immediately afterwards. Essentially, if you lockZoho Assist Desktop.exe not terminating / leaving orphaned instances
I am having an issue with the Zoho Assist Desktop.exe (64bit). When the app launches it creates 4 Instances of Zoho Assist - Desktop.exe in Task Manager. When I hit Close by "X" Out in the upper right corner, 2 of the instances are terminated but 2 instances remain. Subsequent launches of the product create 4 more instances and orphan 2 of the instances on close. On a Busy workday I could have 4-10 orphaned instances of Zoho Assist - Desktop.exe in Task Manager, each chewing up memory and resources.Varying ESCAPE key functionality in Assist
In Full Screen mode the ESCAPE key takes you out of Full Screen mode. I know this is typical behavior but its really annoying because the ESCAPE key is used often. When not in Full Screen mode the ESCAPE key goes to the application. Thank GOD for that. Zoho should have a screen where you define the control key handling.Unattended Access stopped working on all our Macs
We have a small marketing firm, and we use the Unattended access to remotely install updates and roll out new items when our employees are gone in the evenings. Everything has been working fine, until the most recent update to the Zoho Assist. It shows all computers are offline. We have removed them and had them reinstall the new download package, they will then popup in my Unattended Access list, but it still shows them as off line. I wanted to see if there was something that we are missing asMove ungrouped computer with new UI
I no longer see an option to MOVE a computer to a group with this new UIEnd User UI needs an upgrade
I think it's about time you guys maybe upgraded the end user UI to look a little more professional. Times New Roman font looks cheap. When we have lovely Live Chat showing custom agent icons etc and lovely fonts, I'd like to see this on the customers computer when carrying out remote support. Just a suggestion.Logging off user in server 2012 closes Assist session
I some times need to log users off a RDP server, When i log them off, 9 out of 10 times it logs me off the Assist session. Real pain if I need to do a few users or need to do something right after and I have to log back in tot he unattended session.Be able to add On Demand Remote sessions to unattended access
While I am pushing this out company wide, being able to add a computer I connected in to via On Demand Remote would be helpful for PC's out in the field.Export all essential data before Dec. 31st, 2018 to avoid losing it during our cleanup process.
You'll no longer be able to hold session-related data older than a year in Zoho Assist. Please export all necessary information and download essential session recordings from Reports to avoid losing data. You can export data from Reports as a CSV or PDF file by clicking Export as in the top right corner. To download the session recording, click Download beside the session whose recording you need to download. If you have questions about how to backup data, please contact us at support@zohoassist.com.Silent Pre-Install for Run as a Service Mode
Hello, We are in need of a silent pre-install that we can run during our PC imaging process in order to pre-install the service for Run as a Service mode so that it is not necessary to upgrade to run as a service each time we connect to a user's PC for the first time. This would save us several minutes per support session, which is quite a big deal in terms of saving both ourselves and the employees we are supporting time. Every bit of time we take away from them by taking longer to resolve issuesAssist Desk Integration
Not sure if this should be a Zoho Desk topic or Assist but..... Whilst you can edit the email templates that go out to customers from Desk, when you initiate a remote session from within Desk, there is no way to customize that email. I would like to be able to customize that email. 90% of my remote invites are sent via Desk. Thanks.Next Page
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At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
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