Looking back at Zoho Social's 2024: Highlights and memories

Hey everyone,

We hope you had a relaxing and joyous holiday season. Whether you're planning for the new year or still soaking in the magic of the season, we're here to share some exciting highlights from 2024 – a year that was fully packed with updates and new features, for both you and us at Zoho Social! Let's look at the things you can now do thanks to our 2024 improvements.

Expand your brand's reach via social networks 

2024 saw the addition of four new social networks to Social: Threads, WhatsApp, Telegram, and Bluesky. With these additions, you can seamlessly plan, publish, and schedule your content across a broader network, saving time and effort while maximizing your reach. Whether you're engaging with new audiences or streamlining operations, this opens up new opportunities for your business to grow. You can also analyze how your posts are performing through individual post statistics and detailed reports and modify your social media strategy accordingly. Manage up to 14 social media networks from one place, and make your social media management more versatile than ever!

Optimize your videos   

With Social's video optimization features, uploading and publishing videos can be done in a breeze! You don't have to worry anymore about your video being able to match all network requirements because now Zoho Social takes care of it for you. The video optimizer adjusts your video while ensuring that it doesn't significantly affect the quality, and it enables you to post to multiple social networks at the same time. Your optimized video can now reach the right audience and perform well across platforms while minimizing your time and efforts!

Do more with Inbox integrations 

Monitor and respond to your WhatsApp and Telegram business account messages right from Inbox. Use automated messaging templates to make your job easier and also set a professional tone for your brand's messaging. Perform more actions to organize your Inbox interactions and save time by grouping them in bulk, and saving frequently used responses. Balance the load amongst your team by assigning interactions to every member in a systematic manner. Streamline your Social Inbox into a holistic dashboard for interactions management.

Simplify scheduling with Bulk Schedule's new look 

Your bulk scheduler just got a whole lot better with our improved UI. Now you can schedule your content in bulk in just three easy steps: upload, review, and schedule! You just have to add all the details of your post in a file and upload it in the bulk scheduler window. Once the content is reviewed for errors, you can rectify them instantly and schedule them in one go!

Plan content better via Social's comprehensive Publishing Calendar 

Social's Publishing Calendar now gives you a complete overview of all your scheduled, unpublished, and published posts and drafts for the entire week or month, depending on your calendar view. Schedule a post or story directly by clicking on the desired date; add a note to remember important details on a specific date; and add an event to keep track of important meetings, events, or holidays. With everything easily accessible and organized, your productivity can hit the roof!

Personalize your shortened URLs using a custom domain  

You can now make your shortened URLs look specific and personalized for your brand by adding a custom domain in addition to the existing shorteners, Zurl and bit.ly. With this, your links will look more recognizable and can easily be retained in your customers' memories. Add your custom domain now and start getting more clicks for your links.

In addition to these updates, content publishing from Social also got much better. You can now publish Stories to Facebook, documents to LinkedIn page, and polls to your X and LinkedIn pages.

We've also been rolling out updates to make the Zoho Social mobile application more comprehensive.

We hope you enjoyed exploring these updates as much as we enjoyed bringing them to you. Our journey of continuous improvement is driven by our commitment to making this product more user-centric and adaptable to your needs.

The Zoho Social community and learning space was buzzing more than ever this year, with social learning and updates series titled The Social Wall which is a monthly round-up of product updates, as well as Social Media Simplified with Zoho Social through which we tried to address some product how-tos and use cases to optimize a feature better. We also came up with Navigating Zoho Social, an onboarding guide that will help you and your team get started with using Zoho Social to grow your brand's digital presence. We hope to keep the space more interactive by addressing your queries and giving you a detailed idea of how the product is improving by the day.

Having wrapped up 2024, we look forward to an even more exciting and innovative 2025 with a totally revamped layout and new features like hashtag analysis, social campaigns, and more to serve you better.

Thank you for being a part of this journey!

Regards,

The Zoho Social team

• Topic Participants

• Aswini R

  

• Sticky Posts

• The Social Wall: September 2025

  Hello everyone, As we step into the fall season, some major updates are on the horizon. Meanwhile, here are the exciting updates we rolled out this September. Approvals in iOS Managing approvals just got more seamless on mobile. With this update, the

• The Social Wall: August 2025

  Hello everyone, As summer ends, Zoho Social is gearing up for some exciting, bigger updates lined up for the months ahead. While those are in the works, we rolled out a few handy feature updates in August to keep your social media management running smoothly.

• The Social Wall: July 2025

  Hello everyone! July has brought some exciting new updates to Zoho Social. From powerful enhancements in the Social Toolkit to new capabilities in the mobile app, we’ve packed this month with features designed to help you level up your social media presence.

• The Social Wall: June 2025

  Hello everyone, We’re back with June Zoho Social highlights. This month brought some exciting feature updates—especially within the Social Toolkit—to enhance your social media presence. We engaged with several MSME companies through community meet-ups

• The Social Wall: May 2025

  Hey everyone, We're excited to share some powerful updates for the month of May! Let's take a look! Reply to your Instagram and Facebook comments privately through direct messages Are you tired of cluttered comment threads or exposing customer queries

• Recent Topics

• How to refresh a ticket view ?

  I am doing a widget where I send a rest api call to make a new draft to the ticket I am viewing. The issue is sometimes it refresh a ticket view and I can see inserted draft right away, but sometimes I do not see it even if it is inserted correctly and

• Ugh! - Text Box (Single Line) Not Enough - Text Box (Multi-line) Unavailable in PDF!

  I provide services, I do not sell items. In each estimate I send I provide a customized job description. A two or three sentence summary of the job to be performed. I need to be able to include this job description on each estimate I send as it's a critical

• Merge Items

  Is there a work around for merging items? We currently have three names for one item, all have had a transaction associated so there is no deleting (just deactivating, which doesn't really help. It still appears so people are continuing to use it). I also can't assign inventory tracking to items used in past transactions, which I don't understand, this is an important feature moving forward.. It would be nice to merge into one item and be able to track inventory. Let me know if this is possible.

• Supervisor Rules - Zoho Desk

  Hi, I have set up a Supervisor Rule in Zoho Desk to send an email alert when a ticket has been on hold for 48 hours. Is there a way to change it so that the alert only sends once and not on an hourly basis? Thank you Laura

• ResponseCode 421, 4.7.0 [TSS04] Messages from 136.143.188.51 temporarily deferred due to user complaints

  Had email bounce. Let me know if you can fix this. Thanks. Michael

• Automation #15: Automatically Adding Static Secondary Contacts

  Rockel is a top-tier client of Zylker traders. Marcus handles communications with Rockel and would like to add Terence, the CTO of Zylker traders to the email conversations. In this case, the emails coming from user address rockel.com should have Terence

• New Zoho triggers Google Dangerous flag due toabnormal charcters

  Just signed up and doing my first email test. I sent it to my google email account but it got flagged as Dangerous" due abnormal characters. My DNS setup looks ok. Page snips attached Help Please Thanks, Rick DC PowerWorld

• Is there a API to fetch tasks in a Board/Section

  I am writing a scheduled function that retrieves all the tasks and send an reminder on cliq. I cannot seem to find a API to fetch tasks (by user / board / section) What are the way to fetch tasks?

• Having trouble fetching contents of Zoho Connect Feeds using the API, requesting alternative API documentation.

  I'm trying to retrieve feed/post data from Zoho Connect using the API but facing challenges with the current documentation. What I've tried: OAuth authentication is working correctly (getting 200 OK responses) Tested multiple endpoints: /pulse/nativeapi/v2/feeds,

• Adding an Account Name to Tasks/Reminders

  Does anyone know how to add the related account name to a task?  When we look at the list of activities and when the reminders pop up, there is no way of quickly seeing who the account is. 

• Triggering Zoho Flow on Workdrive File Label

  Right now Im trying to have a zoho flow trigger on the labeling/classification of a file in a folder. Looking at the trigger options they arent great for something like this. File event occurred is probably the most applicable, but the events it has arent

• SendMail to multiple recipients

  Hi, I'm trying to send an email to a list of recipients.  Right now the "to" field is directed to a string variable. (List variables won't work here). In the string variable, how can I make it work? trying "user@app.com;user2@app.com" or "user@app.com; user2@app.com" just failed to send the emails. Ravid

• Populate drop down field from another form's subform

  Hello, I found how to do that, but not in case of a subform. I have a Product form that has a subform for unit and prices. A product might have more than one unit. For example, the product "Brocoli" can be sold in unit at 3$ or in box of 10 at 25 $. Both

• Usar o Inventory ou módulo customizado no CRM para Gestão de Estoque ?

  Minha maior dor hoje em usar o zoho é a gestão do meu estoque. Sou uma empresa de varejo e essa gestão é fundamental pra mim. Obviamente preciso que esse estoque seja visível no CRM, Inicialmente fiz através de módulos personalizados no próprio Zoho CRM,

• Signup forms behaviour : Same email & multiple submissions

  My use case is that I have a signup form (FormA) that I use in several places on my website, with a hidden field so I can see where the contact has been made from. I also have a couple of other signup forms (FormB and FormC) that slight differences. All

• getting error in project users api

  Hello, I'm getting a "Given URL is wrong" error when trying to use the Zoho Projects V3 API endpoint for adding users to a project. The URL I'm using is https://projectsapi.zoho.com/api/v3/portal/{portalid}/projects/{projectid}/projectusers/ and it's

• Change total display format in weekly time logs

  Hi! Would it be possible to display the total of the value entered in the weekly time log in the same format that the user input? This could be an option in the general settings -> display daily timesheet total in XX.XX format or XX:XX.

• Different Company Name for billing & shipping address

  We are using Zoho Books & Inventory for our Logistics and started to realize soon, that Zoho is not offering a dedicated field for a shipping address company name .. when we are creating carrier shipping labels, the Billing Address company name gets always

• How to display historical ticket information of the total time spent in each status

  Hi All, Hoping someone can help me, as I am new to Zoho Analytics, and I am a little stuck. I am looking to create a bar chart that looks back over tickets raised in the previous month and displays how much time was spent in each status (With Customer,

• Zoho Projects iOS app update: Global Web Tabs support

  Hello everyone! In the latest version(v3.10.10) of the Zoho Projects app update, we have brought in support for Global Web Tabs. You can now access the web tabs across all the projects from the Home module of the app. Please update the app to the latest

• Zoho Community Weekend Maintenance: 13–15 Sep 2025

  Hi everyone, We wanted to give you a heads-up that Zoho Community will undergo scheduled maintenance this weekend. During this period, some community features will be temporarily unavailable, while others will be in read-only mode. Maintenance Window:

• Agent Performance Report

  From data to decisions: A deep dive into ticketing system reports An agent performance report in a ticketing system provides a comprehensive view of how support agents manage customer tickets. It measures efficiency and quality by tracking key performance

• Show both Vendor and Customers in contact statement

  Dear Sir, some companies like us working with companies as Vendor and Customers too !!! it mean we send invoice and also receive bill from them , so we need our all amount in one place , but in contact statement , is separate it as Vendor and Customer, 

• Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture??

  Pourquoi dans zohobooks version gratuite on ne peut ajouter notre stock d'ouverture ??

• How can I adjust column width in Zoho Books?

  One issue I keep running into is as I show or hide columns in reports, the column widths get weird. Some columns have text cut off while others can take a fourth of the page for just a few characters. I checked report layout guides and my settings, but

• Invalid value passed for file_name

  System generated file name does not send file anymore - what is the problem?

• Custom Function for Estimates

  Hey everyone, I was wondering if there was a way to automate the Subject of an estimate whenever one is created or edited: * the green box using following infos: * Customer Name and Estimate Date. My Goal is to change the Subject to have this format "<MyFirm>-Estimate

• This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

  I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

• Search in module lists has detiorated

  Every module has a problem with the search function :-/

• YouTube Live #1: AI-powered agreement management with Zia and Zoho Sign

  Hi there! We're excited to announce Zoho Sign’s first YouTube live series, where you can catch the latest updates and interact with our Zoho Sign experts, pose questions, and discover lesser-known features. We're starting off by riding the AI wave in

• Search in module lists has detiorated

  Every module has a problem with the search function :-/

• Sales Receipts Duplicating when I run reports why and how do we rectify this and any other report if this happens

  find attached extract of my report

• Add Zoho Forms to Zoho CRM Plus bundle

  Great Zoho apps like CRM and Desk have very limited form builders when it comes to form and field rules, design, integration and deployment options. Many of my clients who use Zoho CRM Plus often hit limitations with the built in forms in CRM or Desk and are then disappointed to hear that they have to additionally pay for Zoho Forms to get all these great forms functionalities. Please consider adding Zoho Forms in the Zoho CRM Plus bundle. Best regards, Mladen Svraka Zoho Certified Consultant and

• Bigin: filter Contacts by Company fields

  Hello, I was wondering if there's a way to filter the contacts based on a field belonging to their company. I.e.: - filter contacts by Company Annual Revenue field - filter contacts by Company Employee No. field In case this is not possibile, what workaround

• Has Zoho changed the way it searches Items?

  Right now all of our searches have broken and we can no longer search using the SKU or alias. It was fine last night and we came in this morning to broken.....this is impacting our operations now.

• Refunds do not export from Shopify, Amazon and Esty to Zoho. And then do not go from Zoho inventory to Quickbooks.

  I have a huge hole in my accounts from refunds and the lack of synchronisation between shopify , Amazon and Etsy to Zoho ( i.e when I process a refund on shopify/ Amazon or Etsy it does not come through to Zoho) and then if I process a manual credit note/

• CRM->INVENTORY, sync products as composite items

  We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,

• Zoho Calendar not working since a few days

  Hey there, first off a minor thing, since I just tried to enable the Calendar after reading this in another topic (there was no setting for this though) : For some reason my current session is showing me based in New York - I'm in Germany, not using a

• Monthly timesheet, consolidation of time by project

  I have time logs for various jobs for project. Is it possible to consolidate the time spent for each job, when I am generating a timesheet for a month? I am getting the entries of jobs done on each day when I generate a timesheet for a month For example

• Building a Strong Online Identity with G-Tech Solutions

  In today’s fast-moving world, having a strong online identity is essential for every business. https://gtechsol.com.au helps businesses establish a digital presence that reflects their vision and values. By focusing on innovation and quality, they create

• Next Page