Hello Workplace Community,
Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of February.
Zoho Mail
Organize Personal Notes with Collections
You can now create collections under My Personal Notes, making it easier to organize and manage your personal notes.
Learn How Shared Mailbox updates
- You can now open emails in a new window using the Open in new Window option, allowing you to view messages separately while continuing to work in your mailbox.
- Bulk select emails and assign them to users, making it easier to manage and allocate emails to the right person.
Manage Tags and Folder in Mail iOS app
The Zoho Mail iOS app now lets you manage folders and tags more easily, helping you organize and find your emails more efficiently.
External Recipient Warning in Mail Compose
A warning message will now appear when an external email address is added to the recipient field in email Composer. This alert helps you quickly identify emails being sent outside the organization and review the content before sending.
Expanded IPv4 subnet mask range for Email Routing
The subnet IP mask range for IPv4 under Email Routing - Inbound Gateway in the Zoho Mail Admin Console has been expanded from /16-/32 to /10-/32. This allows admins to configure broader IP ranges, making it easier to manage larger network environments.
Enhanced quick access to search across Admin Reports
Quick Access has been upgraded to include widget search, in addition to viewing reports.
Internal sorting now available for key Admin Reports
You can now sort the fields such as domain created date, policy expires on, total emails, total archived, maximum size, and unread emails in ascending or descending order for better clarity.
Protocol Reports enhancement: Download POP and IMAP usage details
Now you can download the POP and IMAP usage details of a specific user from the Protocol Reports. You can also view the original email message directly from the reports page without switching between tabs.
Zoho Calendar
Customize your calendar interface with font settings
You can now personalize your Zoho Calendar interface by choosing your preferred font style, making it easier to view the calendar interface according to your preference.
Try Now Switch to familiar keyboard shortcuts instantly
Navigate Zoho Calendar faster with keyboard shortcut presets. Choose presets based on Google Calendar or Outlook shortcuts, or custom shortcuts tailored to your needs.
Zoho Cliq
Connect MCP server to Zoho Cliq
Connect any MCP-compatible AI agent (Claude, Cursor, Windsurf, and more) directly to your Zoho Cliq workspace. Send messages, schedule reminders, manage channels, and run threaded discussions, all through natural language prompts, no manual clicks needed.
Zoho Connect
Label users for easy identification
Add labels to users to identify roles easily, teams, or groups. Labels make it easier to manage users and target communication more effectively.
Zoho Sheet
New ways to build and style your charts!
From dynamic data sources to detailed styling options, the latest version offers more flexibility to create charts the way that works for you.
Trident for Zoho Workplace
View complete technical email details
For those who need deeper visibility into email metadata, headers, and authentication details, the new Show Original option displays the complete technical breakdown of all your emails. (Available on Mac and Windows)
Integrate with leading AI solutions
Organization admins can now configure Bring Your Own Key (BYOK) in the Zoho Mail web app to integrate Trident with leading AI solutions such as OpenAI, Cohere, Google AI Studio, and Anthropic for organization members to summarize emails, rephrase email content, and generate email replies. (Available on Mac and Windows)
Note: BYOK is currently supported only in IN DC. It'll be supported in other DCs in future updates.
Upload huge attachments to emails
Create calendar events from emails
In addition to creating calendar events from selected text in an email, you can now also convert an entire email into a calendar event. The email’s subject will automatically become the event title, the email content will be used as the event description, and all email recipients—including yourself—will be added as attendees. (Available on Mac and Windows)
Know when you’re speaking on mute
Don’t wait for others to say “you’re on mute” during calls and meetings. Trident now notifies users when they speak with their microphone muted so they can instantly turn on the microphone without any disruptions. (Available on Windows only)
Connect with customers using Zoho Voice integration
You can now easily manage business calls with the Zoho Voice dial pad in Trident. With your own virtual business phone number, you can make and receive calls and contact your customers on their landlines or mobile phones directly.
With multi-channel connectivity, you can send international SMS to over 100 countries and receive messages just like you would on your phone. You can also enjoy unlimited call plans in 14 countries, including the U.S., Canada, the UK, the Netherlands, Belgium, and more—helping your business grow while keeping telephony costs low.
Zoho Voice is currently available in the US and EU DCs. Support for other DCs will be available in future updates. (Available on Mac and Windows)
Look up emails by subject
A new right-click action, “List Emails With This subject,” lets you quickly find all emails that share the same subject line. It’s a faster way to track related messages and stay organized. (Available on Mac and Windows) Zoho WorkDrive
Customize File Listings: Add Columns and Sort Your Way
WorkDrive now lets you customize your file listing view by adding multiple columns and sorting files based on your preference. Choose the information you want to see, such as file owner, last modified date, file size, or type, and arrange it in a way that works best for you.
Whether you are scanning large folders or comparing multiple files, customized listings help you view relevant details faster and stay organized. Column customization is supported in List and Compact views, giving you a cleaner and more structured way to manage files every day.
Zoho Writer
Vertical center content on documents
You can now position your document's content between the top and bottom margins of your document's page.
Zoho Vault
Accessibility controls in Zoho Vault
Zoho Vault now offers new accessibility features designed to make the platform more inclusive and user-friendly. Built in accordance with the Web Content Accessibility Guidelines (WCAG) and the Web Accessibility Initiative (WAI) standards, these improvements ensure a better experience for all users.
Recent Topics
Automate Backups
This is a feature request. Consider adding an auto backup feature. Where when you turn it on, it will auto backup on the 15-day schedule. For additional consideration, allow for the export of module data via API calls. Thank you for your consideration.
Why can't we choose Fixed Asset account for Purchased Items? (eTims issue?)
Hello, When the company purchase items not for sale and not supposed to be in the inventory stock, like equipment for operational use, there is no way to access the Fixed Asset accounts in the drop down list. Is that an eTims limitation again? Or something
"Track Inventory for this item" is forced checked by default for goods items (eTims issue?)
Hello, Since connecting our Zoho books to eTims (Kenya) the "Track Inventory for this item" is forced checked by default (eTims issue?) in the Item creation page for any type of goods. So when purchasing anything that the company does not intend to sale,
Zoho CRM Functions: Redesigned Interface, Rich Analytics, and Multi-Language Support
Hello everyone! We have given Functions in Zoho CRM a major overhaul with a new interface that makes it easier to build, organize, monitor, and troubleshoot your functions throughout their lifecycle. As part of this revamp, we have also introduced a unified
Can you import projects into Zoho Projects yet?
I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects
reset password
Hi I need to reset my password and need help
Is it possible to set a value to a field based on certain conditions
Greetings Say i have a field that i want to set its value based on the value of another field.. for example if "number" field has value greater than 10, i want to set my field's value to X. Or if radio group had option 1 selected, then i want to set my
Native SMS and MMS Channel Support
89% of US consumers say they prefer to communicate with businesses via SMS / MMS (aka "texting"). (link) Unfortunately, Zoho Desk does not currently support the most popular channel for consumer communications in the United States. For those of us in
Zoho CRM Layout Rules: Nine New Actions, Profile-Based Execution, and Interactive Preview
Hello everyone, Availability: This feature is now available for customers in the JP and SA DCs. It is planned to be released for other customers in soon. We’re excited to announce powerful new enhancements to Layout Rules in Zoho CRM - a feature built
Global Sets for Multi-Select pick lists
When is this feature coming to Zoho CRM? It would be very useful now we have got used to having it for the normal pick lists.
How to add line breaks in formula with Concat?
I am trying to combine different fields with a formula field, but want to add line breaks. I.e. the current code looks like: Concat(${Contacts.Company_Name}, ' ' ,${Contacts.First_Name}, ' ' ,${Contacts.Last_Name}) And the result should be: John Doe
Introducing spam detection for webforms: An additional layer of protection to keep your Zoho CRM clean and secure
Greetings all, One of the most highly anticipated feature launches—Spam Detection in webforms—has finally arrived! Webforms are a vital tool for record generation, but they're also vulnerable to submissions from unauthenticated or malicious sources, which
Is Zoho Assist Secure Connect even practical for 1 person shop?
I was gun ho with Zoho Assist to replace my existing Remote Access product I have been using but I need to implement MFA on each unattended connection. Right now each of these connections in my other product has a rotating token that I have enter off
Join the Zoho Desk Virtual Classroom Training (VCRT)
Hello everyone, Have you heard about Zoho's Virtual Classroom Training (VCRT)? Zoho Desk's Virtual Classroom Training offers end-to-end training for Zoho Desk users. Join the VCRT and get hands-on guidance for setting up Zoho Desk and getting your business
Zoho CRM's revamped timeline view now extends to 3 years and support notes, filters, and email statuses
Editions: All DCs: All Release plan: These enhancements are being rolled out to customers in a phased manner. They will be available to most organizations by the end of May. For organizations with huge volumes of data, they will be available by the end
Zoho Mail App Unable to connect to server
Hi all, For the last two weeks, my Zoho Mail App on my iPhone which has worked fine up to this point has been unable to connect to the mail server. I can't access my emails even though I will get notification banners on the screen saying that they have been received. I can open Safari on my phone and then log in that way. This issue happens when I'm connected to wifi and on my phone data. I've tried deleting the app several times and reinstalling, and have updated to the latest version. But it still
Specific ListView Canvas on Canvas Home Page Always Loads Most Recent ListView, Not the One Specified
I had mentioned this to ZOHO, but I mainly wanted to see if others in the Community are also facing this problem. I created a Canvas ListView for a Custom Module, and then created a Canvas Home page (technically on a tab item, but I'm not sure if that
Add the Zoom Option to the Camera
Hi, I use the ZOHO Forms Camera so I can manage metadata, compression, etc. but this doesnt have the zoom parameter activated, so when we have photos in a tight space and want to use 0.5 for example, we can't, can this be enabled please. Thanks Dan
Manage booking pages from your Android phone
Hello everyone! We are happy to announce that users can now add and manage booking pages from their Bigin Android app. It is a multi-step form that users can create for purposes like booking appointments, scheduling calls or meetings, conducting webinars,
New UI - Color Preference Not Saving Permanently
Small, not very urgent problem I'd like to share regarding the new UI theme color. I've changed my theme preference to the default blue color around 20 times by now. It always reverts to a green color theme. I've followed the instructions of changing
Automating Employee Birthday Notifications in Zoho Cliq
Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
Unbundle feature for composite items
We receive composite items from our vendors and sell them either individually or create other composite items out of them. So, there is a lot of bundling and unbundling involved with our composite items. Previously, this feature was supported in form
Inventory Barcode Creation - Add Picture of Item
Hi I am trying to set up bar code labels and include a picture of the item on the label - any idea on how to add that field to the barcode generator?
Gemini Action - Add "inineData" Support
Thank you guys for adding a Gemini action. I like Gemini models for the "grunt work" of AI, as they have the cheapest tokens of the trustworthy providers One thing that's missing in the action, though, is the ability to pass file data. If you pass a base64-encoded
Protect backed up and exported data using password encryption
Hello everyone, Protecting live data is crucial for any organization or product, as it contains sensitive customer information. However, protecting data does not end within the platform. Backup and export files often contain sensitive information and
Smarter holiday planning with yearly-specific Holiday Lists
Hello everyone! Managing holidays and business hours is now easier and more efficient. Holiday Lists now support holidays that fall on different dates every year, while business hours now supports more than one holiday list. This helps businesses manage
Zoho Projects - Cloning a task does not trigger task workflow when created
Hello! I have a Project where my team uses a set of tasks from a tasklist as templates, so we could simply clone it and drag it to another list in kanban view to avoid creating a new one from scratch. The process works well, but after cloning it the new
Best way to setup Inventory bin tracking for products with multiple boxes/crates
Hi - we need some advice from the community on setting up Items in the Inventory for products with multiple crates. We have large products in our warehouse where the product is delivered as two large (double pallet) crates. We've setup the Items for these
Cliq iOS can't see shared screen
Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
not able to access Zoho from home WIFI
for some reasone i am not able to access Zoho on my laptop or my iphone while i am connected to my home Wifi, i am able to access these sites both on laptop as well as Iphone and associated apps on any other Wifi as well as when I am on my 4G connection
Five Guided Conversations Updates in Zoho Desk
Hello everyone, Guided Conversations is getting updates that make it easier to create more inclusive customer experiences, retain important conversation context, customize your widget, keep track of changes, and connect with external services. Here are
zoho desk
Hello, Did Zoho Desk have any issues today? Are tickets coming in late? I have an email account linked, and messages seem to be arriving with a delay—some email threads aren't coming through completely, and so on.
An important update for Zoho Cliq desktop users
The latest version of the Zoho Cliq desktop app (v1.8.0) will no longer be supported on macOS 10.15 Catalina and earlier versions. This is because the framework we use (Electron) no longer supports some older macOS versions. If you’re using macOS 10.15
Simplify eSignatures: Automate document workflows with Zoho WorkDrive
Hello everyone, We’re excited to invite you to our upcoming live webinar, where Zoho WorkDrive and Zoho Sign will come together to show you how to simplify and automate document workflows. From creating and collaborating on documents to approvals, e-signatures,
Function #7: Fetch a value from Deal in Zoho CRM to the related Estimate in Zoho Books
We're here with another function for those using the integration with Zoho CRM. You know that potentials can be linked to transactions in Zoho Books. But if you're including additional details about a Deal (potential) in Zoho CRM and you want to inherit
Turn off workflow Applied pop-up
hi We are new to Desk. I have a rule to set to "waiting for customer" when agent sends reply. This comes up every time. How to i turn off? Or am i seeing as admin.
Workflows being applied and the Large unwanted popup
When a workflow is being applied do to an action, then the Agent is left with a large Window asking if they would like the see the changes this workflow did. Is there any way to disable this prompt from appearing?
Maintenance notice for Zoho CommunitySpaces US data centers on August 23, 2026
Dear customers, We have scheduled a maintenance activity for Zoho CommunitySpaces in our United States (US) data centers on August 23, 2026, from 1:30 a.m. to 2:00 a.m. During this 30-minute maintenance window, Zoho CommunitySpaces will be temporarily
Knowledge base: The nitty-gritty of SEO tags
A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without direct
zoho desk: Can tickets be created from Microsoft Teams messages?
I am trying to see if there is a way to integrate Microsoft teams with zohodesk. we have a few customers who prefer to communicate requests through Teams, and it would be great to create tickets when they do.
Next Page