In this article, we'll see how leading AI solutions such as OpenAI, Anthropic, Cohere, and Google AI Studio can be integrated with Trident using the Bring Your Own Key (BYOK) model to summarize emails, generate email replies, and rephrase email content.

Feature Availability: BYOK is currently supported only in IN DC. It'll be supported in other DCs in future updates.

Note: This article explores using AI for email productivity in the Trident desktop app. Click here for the Zoho Mail web app's help documentation.

Summarizing Emails With AI

  To summarize the contents of an email using AI:

1. Open the email you want to summarize in the detail view.

2. Above the senders profile image, click the Summarize email icon. A popover will appear showing the email summary generated by the currently selected AI solution.

3. To use a different AI solution, click the down arrow next to the AI solution name. This will display a list of all configured AI solutions.

4. Select the AI solution you prefer. The email summary will automatically update based on your selection. 
   

Notes: 

1. In a threaded conversation that consists of multiple emails, you can only summarize the contents of one email at a time. Support for generating a combined summary of the entire thread will be available in the future.

2. Click the Copy  icon to copy the email summary.
   

3. To add the email summary to tasks and notes, use the Add to Tasks  and Add to Notes icons, respectively. 
   

Responding to Emails With AI 

To reply to emails using AI:

1. Click the Reply to or the Reply All icon.

2. In the rich text editor, click the Generate Content  icon to open the Content Assistant.

3. Pick the desired AI solution.

4. Type your email reply prompt in the Content Assistant.

5. Hit Enter or click the Generate  icon.

6. Click Insert to use the AI-generated reply in the Mail Composer.

7. Make any necessary tweaks and once ready, click Send. 
   

Notes:

• Click the Copy  icon to copy the AI-generated content.

• Click the Close  icon to discard the AI-generated content.

• Click the Stop  icon to stop generating content.

While generating email replies using AI, you can edit the prompt you've entered, regenerate the reply, and change the tone and length of the reply. 

Editing Prompt  

To edit the prompt and generate the response:

1. Click Edit Prompt.

2. Update the prompt in the textbox.

3. Click the Generate  icon to generate the response.
   

Note: Click the Back  icon to close the edit textbox.

Regenerating Response

If you're not satisfied with the AI-generated response, you can regenerate it. To do so:

1. Click Regenerate.

2. The new response will be updated in the Content Assistant. 
   

Changing Tone

To change the tone of the generated AI response:

1. Click Change Tone.

2. Choose between Formal, Informal, Friendly, and Persuasive, and the response will be regenerated accordingly in the Content Assistant.
   

Changing Length  

To change the length of the generated AI response:

1. Click Change Length.

2. Choose between Short and Long, and the response will be regenerated accordingly in the Content Assistant.
   

Rephrasing Email Content  

To rephrase email content while composing new emails or responding to emails:

1. Highlight the text that you'd like to rephrase.

2. In the popover, choose between Elaborate, Shorten, or Regenerate.  

3. The rephrased email content will appear in the Content Assistant. For further edits, you can pick the desired AI solution, edit your prompt, regenerate the content, and change the tone and length of the text..

4. Once ready, click Insert.