Product/service Configurator?
You can define one or several products / services to use recurrently when you are creating a new Potencial (business opportunity)? Also in this way, has Zoho CRM a product configurator? I mean the possibility to define a complex product /service composed of several single product/services that can be generated online when you generate an opportunity Thank you very much!!
Automatically changing Field Name
When I'm on the layout page of the module Accounts. There is a field 'Bedrijf Nummer' (I've translated the CRM to Dutch). When I actually go to the page where I can add a new Account, the fieldname is changed to 'Bedrijf Aantal'. This is very (very!) confusing. Why is this?
Cant see my potentials
Where are my potentials going? I am calling: /crm/private/xml/Potentials/insertRecords I am receiving: <?xml version="1.0" encoding="UTF-8" ?> <response uri="/crm/private/xml/Potentials/insertRecords"> <result> <message>Record(s) added successfully</message> </result> </response> All good so far, however where can I find the records on CRM? I run a search for "Three Tone Basket - Blue Interiorby Layne Rowe Changes (White)by Jochen Ott" (which was within the data i passed) and it
Calculate Two Date Fields And Then Workflow
Hello i have a difficult time to understand how to create a certain workflow. I use quotes module as Prescription. I have created two date fields. First Valid From(Prescription) Second Valid Until(Prescription) So if i choose From 12/5/2016 Until 12/7/2016 This is means that the perscriptions is valid for 2 Months. Now i want to create a workflow that it will be triggered from this calculation. 2 Months 3 months 4 Months etc And a task or event or alert to be created 10 days before prescription expired.
Feeds - Do not work
I am having problems with Feeds. These do not get updated and it is impossible then to follow progress on things. Please I need help as I have tried different things suggested in other similar topics. thanks
search criteria
is it possible to configure research criteria tools for leads, contact and account ? for example i would like to make a search with 'industry' criteria
How can I set up Reservation chart (inventory) for rooms in a small inn
Is this something done in a calendar? or an excel file? Or, is each night, in each room, it's own "product"? By that I mean a week's stay in one room would show the client purchasing 7 products (nights)? Just not sure best way to track inventory. It's best if its visual, similar to a calendar. Is an excel file the answer? Has anyone done something like this?
Gmail Integration and Zoho Automations
Need to integrate Gmail with Zoho and facing a lot of troubles. Please help me out. Let me know and we can schedule a call for today.
Note Report
Notes Report: Is it possible to have one single report that includes the Notes from these 3 sources - Leads, Accounts and Contacts?
Tracking notes with sales reps
I have independent sales reps working for me. I would like to be able to track telephone conversations that I have with them....make notes so that I remember next time what we discussed. Where is the best place for me to do this? Thank you for your help!
Users can't' verify their accounts
I'm using CRM and Tasks/Projects. When I add a new user, the person gets a link, but when they follow the link they are asked to create a new account and a trial of the Zoho software. I need them to be able to log in and activate their accounts. Does anyone know what the problem is?
New custom function error message. All host pools marked down.
I just was reviewing the the failures log for our custom CRM functions and notice an new error I haven't seen before. Does any know what this error might mean? All host pools marked down. Retry burden pushed out to client. Thanks, Thomas Pursifull
Insert Leads Rejected
I am writing an integration to insert leads into our Zoho CRM. I have been able to successfully add 1 lead, so I don't think the fundamental structure is broken. It's just when I expand to include more data that it fails, so I think there must be some escaping I am not doing. Here is the response I get. <?xml version="1.0" encoding="UTF-8" ?> <response uri="/crm/private/xml/Leads/insertRecords"><error><code>4835</code><message>Unable to parse XML data</message></error></response> Here is the XML
Change history
In the Potential module it has a stage history that tracks each change as the potential progresses. Is there a way to view a change log for quote, sales orders, or invoices to track any changes to the record?
Add new page/page break in CRM Inventory Template (Save as PDF)
Is it possible to create a page break in the CRM Inventory Template HTML? When generating a quote i would like to add a cover letter as the first page, the actual quote on a second page, and finally some detailed Terms and Conditions on a third page. Is this at all possible?
Combining three names by using formula fied
I have three fields. 1st field is first name, 2nd field is last name and 3rd field is middle name. How can I combine three separate fields into one with an additional character which is a comma (,). For example, 1st field: James 2nd field: Andrews 3rd Fied: Jack. I want an output the looks like this: Andrews, James Jack. I want to do this because normally when a lead is converted to potential everything gets combined. Except for the middle name.
Email alerts - problems with sender's Email ID (From)
Hello, we have started using ZOHO CRM recently and I am now setting all things up including necessary customization. The point where I got stuck is configuration of email alerts. Whatever rule I create, it creates tasks with no problem. When I change the rule to send email alerts instead, I receive no messages in my mailbox. I played with all the record owners and users but have no luck. Even I send an email manually from ZOHO to my company mailbox, it does not arrive. I guess the problem is caused
Best Practice | How to handle 1 men-show / freelancers?
Dear users, I'm asking for a best practice solution, how to handle companies, that have only one person, typically for freelancer. So, in Zoho CRM contact and customer have the same information / data. Do you keep them both, or only the contact? Thanks for your advice. Best, Axel
Keep mails in CRM of people who leave the company
Hi, We're facing a problem in Zoho CRM. We love the IMAP integration but we're now having some employees leaving the company and we have the following problems: - If the user gets deactivated in Zoho CRM, his emails will not be shown by other users anymore - We can't close the mailbox otherwise mails will not synchronize anymore and we will loose the mail history I'm sure this is a problem shared by many users. Is there something possible to do there? Thanks! Andrea
Zoho CRM UI
Hi If & when is the new Zoho CRM UI coming out? Please follow mircosofts lead with Windows 10 left hand menu icons & hamburger menus as everyone uses wide screens and is the best use of screen space available. Something like Zoho mail would be great!
Associating Imported contacts with imported accounts
Hi, I have two separate .csv files: accounts and contacts. Both were linked in the old database using an account ID. The accounts file imports correctly, but when I import the contacts file they import as orphaned contacts (i.e. not associated with any account). How do I link contacts to accounts? Thanks.
Outlook 2016 plug in in Apps-Add on
I'm evaluating Zoho CRM for my area of business and I'm having a difficult time finding the Outlook 2016 plug in for Zoho under Apps/Add-ons. Can anyone guide me to where I can find an Outlook 2016 integrator? This is a critical piece of my evaluation. Thank you Paola Moseley p.s. i've been on hold with multiple routing ring backs with no response for the past 10 minutes...this too will be a concern if there's no proper customer service....
ZOHO CRM API : convertLead method giving error 4500
Hi , I'm trying to use the method convertLead and here is the sample request i'm formulating: https://crm.zoho.com/crm/private/xml/Leads/convertLead?authtoken=f6b7ed13e8e1c3550666553cde1dd8bf&scope=crmapi&newFormat=2&id=618049000004139097&xmlData=<Potentials><row no="1"><option val="createPotential">true</option><option val="assignTo">crm@edureka.in</option><option val="notifyLeadOwner">true</option><option val="notifyNewEntityOwner">true</option></row><row no="2"><FL val="Closing Date"><![CDATA[2014-05-01]]></FL><FL
How to set a Rule Criteria on Date type field in Zoho CRM?
Hi, I'm working at ZOHO CRM, I'm creating a rule and want to define a rule criteria on a field of Date type. There is a field "User Entered Date" in CRM, and I want to trigger a rule on the basis of this field. If user sets the Closing date field till 14 days of the date stored in User Entered Date. But if he sets Closing date more than 14 days of User Entered Date, the rule should not trigger. Any Help will be appreciated. Thanks.
Over-riding quotes
I want to be able to offer some products foc depending on the customer but include on the quote. I also want to be able to join some products together, not give an individual cost and do a bespoke price for that set of items without having to set each option up as a new product each time. Help please! We have a manufacturing business and sometimes we can be flexible on pricing dependent on the client and the requirements but I feel that this may not be possible?
Connecting CRM or Projects to Sage?
I'm trialling CRM and Projects at the moment and as with all struggling with the lack of integration on quotes turning into projects. Can either be integrated with Sage so I can have the invoices and PO's connecting to that programme?
Easy way to log calls
When looking at a contact and want to log a call, there are a few options. Most open up a badly formatted small box which is difficult to type into and complete. I prefer using this full screen method here... https://crm.zoho.com/crm/CreateEntity.do?module=Calls However, this means you need to search again for the contact to which the call relates. Anyone know how to link to the above page with the contact detail already complete?
Duplicate Participants in Activities
I created an event under activities and added 5 participants however the participants total shows 12. How do I fix this issue?
"Won Potentials": Display More Than Five Entries?
Hello, Is there a way to display more than just the first five entries in the "Won Potentials" box on the right side of an Account? See the attached image that shows the box I'm referring to. Thank you!
Vendor records not loading
Only on some vendors, notes, products, activities and attachments do not load on the page view. We receive a perpetual message that the page is "loading". Directly under where you can select hide details, it also says "undefined". No idea what that means. This does not happen on all vendors, but it happens on certain ones consistently. Please see attached screen shot. Does anyone know what could be causing this error?
Activities component displays wrong time in My Events
I've added a component "Activities" to my CRM home page and selected "My Events" as the "Custom View". It displays my events but with the wrong time. For example, an event scheduled for "14:00" is showing up as "18:00". If I open the Event itself, it displays the correct time.
Migrate from MS Business Contact Manager
No other CRM package has an easy migration process to allow current (and unhappy) users of MS Business Contact Manager to take a .BCM Back up file and just migrate it to another system. If you can do this, the opportunities to add users increases dramtically
Import contacts/campaigns
i have switched to another email marketing software is it possible to import contacts back to zoho and select which campaign they had received which i have already entered in Zoho crm?
Web form - html modification
Looking at Webforms. The design function is fairly limited for web forms, so we will almost certainly modify the html to better suit our website - however I was wondering whether there were any plug ins or third party apps, or interesting work arounds, that might: 1. Improve the design functionality inside the CRM 2. Integrate with Zoho to create forms that both pushed data into the CRM, but also pulled data out of the CRM to populate pick lists and dropdown menus, etc Website is built in Wordpress.
Microsoft Dynamics Navision and Zoho
Hello Zoho Forum I am in the market for a new CRM system and Zoho looks really interesting. My plan was to integrate Zoho CRM with Microsoft Dynamics Navision using APPSeConnect. My question is: When a lead becomes an account, it needs to be created in the Microsoft Dynamics Navision. Is there a function for this in Zoho? To push a new customer into, say, Navision? I hope someone has the knowledge I am looking for :) Kind regards, Christian Sjøbeck
Is anyone HOSTING their email with ZOHO?
Hi, we have used Zoho for years. We pay for Email Integration to Zoho CRM. Zoho has suggested we let them host our email, it is currently and has been hosted by GoDaddy for 10 years. Questions (1) Do you currently host your email at Zoho. (2) Do you send and receive more than 5,000 emails per month? (3) Are you happy with Zoho Host your Email? (4) How long have you hosted your email with Zoho? (5) Does you email auto fetch at the interval you set or do you have to click on Refresh to get your
Mapping Existing Fields
We have an existing Zoho CRM, but the mapping not setup initially to accept LEADS, APPLICANTS, and then ENROLL. We customized the Modules to have: LEADS => APPLICANTS => ENROLL When a LEAD comes in we want to convert to APPLICANT and then to ENROLL. The mapping of the fields is not correct. My question is, can we fix the LEAD NAME to map over to APPLICANT name? Do we have to create a new account and have mapping setup correctly before any data gets imported?
Import My Organization Leads Wizard - Lead Owner Information Problem
Hi, I am in the process of the first upload of the leads list. I'm facing the problem that mandatory fields are Company and Last name. Can I change the mandatory fields somehow or make them non-mandatory? Please give me a hand.
New bug with dependency field in opportunity module
we have some custom dependency fields that gives us choices that are not suppose to be there in the opportunity module i will try to explain this We have a few dependent fields that only have one choice if the parent field is chosen then that dependent field will default to that only choice but for some reason since last week the -None- choice started defaulting even though the -None- is not chosen as a valid choice for that parent field. but that bug is only there if the parent field was already
Map Fields for Conversion
Hello, I have created a new module called "Prospect" and i would like to insert him in the mapping field. The idea would be to create new entry as prospect, convert the prospect into Leads once that we qualified them and convert Leads into Account and Contact once that they become customer. Any help or advice would be welcome to find a way around
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