we have started using ZOHO CRM recently and I am now setting all things up including necessary customization. The point where I got stuck is configuration of email alerts. Whatever rule I create, it creates tasks with no problem. When I change the rule to send email alerts instead, I receive no messages in my mailbox. I played with all the record owners and users but have no luck. Even I send an email manually from ZOHO to my company mailbox, it does not arrive.

I guess the problem is caused by ZOHO, which forces me to specify the "From" field for email templates.  All ZOHO users have mailboxes on the same Exchange server. Whatever user or owner I choose the resulting message have the sender set to one of our company emails. As the messages are coming from ZOHO servers, our Exchange server refuses such messages because of security and spam prevention reasons.

My question is: Is it anyhow possible to make ZOHO CRM to use some "system" sender?

Thank you in advance for any help

Martin Tengler