I Customized my Leads Columns and One is NOT Showing its Content
I created a new leads field (handler) and added it to my "All Open Leads" summary page by editing the columns there, but NONE of the drop-down list content in that field (which IS entered and IS visible in the individual leads themselves) shows up in the summary page, even though that field IS listed in the header above what appears to be a blank colum.
Problem importing new prospects / Pb à l'import de prospects
Bonjour, Je fais un test sur un échantillon de 10 prospects. Tout se passe bien sauf que le rapport d'import me dit : Les données ont été importées avec succès. Nb d’enregistrements ajoutés: 0 Nb d’enregistrements mis à jour: 0 Nb d’enregistrements supprimés: 10 (Raison: en raison de valeurs manquantes dans des zones obligatoires.) Si vous n’êtes pas satisfait de cet import, vous pouvez faire un Retour Arrière Historique d’impor Mais les champs obligatoires sont bien complétés (société et nom)
Relating Accounts to each other
I am trying to figure out the best way to track engagements between Accounts of two different types. Our business has Accounts which are either Clients or Partners. (I created an Account Type field for this). Our business model is to try and engage our Clients with one or more of our Partners. When we connect a Client with a Partner (which begins with a phone call and hopefully ends with an agreement between the two), we need to track this engagement from initial contact through to final resolution,
How do I convert a potential to an Account
How do I convert a potential to an Account. For example. I convert a lead to a potential and then I win the account. How do I transfer it to an account? Thank you.
Managing Leads and Converting them
Our Leads are business names and not actual people's names. Right now I am having to enter the business name into the Last Name field and also the Company Name field, Ideally I would want the the Company Name field be the only required and not the last name. So when converting leads it just creates an account with the Company Name and not a new contact also, as we are dealing with businesses and not individuals as accounts. Is this possible at all, any help is greatly appreciated.
Auto Assign Account numbers?
Has anyone found a work around to have zoho auto assign account numbers?
customized view in leads screen
Hi, I need to view additional fields in the leads screen and be able to sort by them. For example I need to see the partner name, country, status etc... How and can it be done ? Thanks, Eran
Custom leads view
Hi, I need to view the leads based on different fields then the default views. For example: I would like to have Partner name, Country, Status Is it possible at all ? Thanks, Eran
Task Closed workflow
Task Status field as the following items in picklist - Not Started Deferred In Progress Completed Waiting on someone else Left Message I wanted to select "Left Message" and make that task 'closed'. There are two reasons for doing this. 1. I want to schedule a new task in future to send email or fax. So, I must close this task which was to call the contact. 2. I want to extract reports on Closed tasks, and what % of those were 'attempted' or 'left message'. My question, How do I select something other
I need a method to log incoming email when a local email client is not an option.
I need a method to log incoming email when a local email client is not an option. My company uses Outlook Web Access, and I do not have a local email client on my PC. Outbound emailing in Zoho CRM is no problem, because I can use my company email address and send out emails, and they get logged in the appropriate Contact record. My problem is, I have no way of capturing inbound email in Zoho CRM that are sent to me from a contact in Zoho CRM, because those emails go to Outlook Web Access.
Se pueden crear mas pestañas?
Y necesito una opción para tener varios tipos de casos, ya que seria por Departamentos en una misma empresa
Issue with duplicate records and sharing info
I have a problem with duplicate contacts. I have 2 users in the system (PAUL & MIKE) and these 2 users have 1 lead each that has the same email. Paul has his lead John White with the email john@aol.com Mike has his lead Carl Black with the email john@aol.com When I go to see the contact details in the specific lead page, I see emails from both users the email sent from Paul to John and the emails sent from Mike to Carl. Is it possible to avoid this kind of issue? Is it possible to avoid duplicates
Associate expenses with specific accounts
We have employees in India that travel to meet clients. We would like to have the employee enter travel expenses into an account in Zoho CRM and then at the end of the month be able to pull a report to reimburse the employee. This will allow us to associate expenses to a specific customer and adjust our quotes accordingly. Is an add-on available to handle this?
Can't access reports
As of yesterday, none of the three admins on our account can access any reports. When we click on one we get the message: Insufficient Privileges to perform this operation. Contact your Administrator. Back to Home. Has anyone else had this happen to them recently? There were no settings changed so this is all confusing to me. Thanks!
Message "Insufficient Privileges to perform this operation. Contact your Administrator." in Administrator Account
When attempting to run a report I get this message: Insufficient Privileges to perform this operation. Contact your Administrator. And my user account IS the Administrator. What gives? Thanks!
Bug when editing Potential Stage in IE
I use Chrome as my browser and have no problems with anything so far. One of my managers uses Internet Explorer and has the following strange behavior when trying to edit the Sales stage in a Potential: The "Edit" hyperlink appears correct when hovering over the Stage (Closed/Won, Analysis etc) but, as soon as you move towards the "Edit" Hyperlink, this disappears so there is no way to edit the stage. This works perfectly in Chrome, haven't tried in Firefox but most definitely doesn't work in IE.
Transfer all accounts
How do I transfer all accounts from one salesperson to another. Not 10 at a time, nor 100 at a time, but a mass transfer of all accounts (in this case, about 14,000)? Any help is appreciated.
Challenges with mandatory fields after I have changed the Tab Name
I have just started to use ZOHO CRM. Our company works often with Charities and so we renamed one of the Tabs "Charities". I was able to customize two other tabs and all of the associated fields. When I attempted to change the "Last Name" field in Charities I found that I could not alter its "Mandatory" Status. Through some research I have found that certain tabs cannot be made non-mandatory, for Quickbooks reasons. My issue is that "Last Name" Does not fit with the Charity Tab. Is there a
How do i make the macros that I have created so that they are available for another user (without recreating them)?
I have created about 10 macros to send out emails and update certain fields. My intention is to set these up for an assistant to use. However, when she logs in under her ZOHO CRM account, the macros are not visible. Is there any way to give her access to those macros without starting over and redoing all of them under her account? I have even tried to set her up as Admin instead of Standard user, but that seems to make no difference. I would rather keep her as a Standard user anyway.
Change required fields for events
Is there any way to change the required fields for events? There doesn't seem to be, but why not? It's too tedious to be forced to select and end time for events so I'd rather not show that field.
There seems to be a problem with your search feature
When I search with in my leads, I find that I often do not pick up some leads when I search under first or last name. Sometimes I can find those same leads by putting in the last 4 digits of their phone number. Other times that does not work but the last name will. When I notice these situations, what is puzzling is that fact that what I originally entered to search on, lets say first name, is exactly as I entered in the record and it was in my search. I am working in a database of about
Quotes and exporting to pdf on Android
I"m having issues when I try to export a quote to pdf on CRM on an android device. The file wont open on adobe's pdf reader app after downloading it. I have never had any issues with this app or opening any other pdf files on my android device. If it is any help...I'm using a Nexus 10 tablet with version 4.2.2.
Zoho in chrome on windowns 8
HiIm Currently running my zoho crm / zoho mail via a Chrome browser on a Win 8 laptop and keep experiencing display problems, either the page loads in text only format(really basic screen) or it stalls on the dashboard loading screen, and keeps requiring a screen refresh upon login. Is this an issue that is able to be rectified as i preference chrome over IE9, Firefox etc, is anyone else experiencing the same issues ? Thanks
Gloabal variables in ZOHO CRM/Creator ?
Hi, I'm making a form which needs to use a global variable. I search on the web how to declare a global variable and I found the following link : https://kbase.creator.zoho.com/application/define-global-variables But I didn't find how to declare them... I have a form with a textbox where I can change the value and if I press on submit it needs to be saved in a global variabele. At this moment I made this both in ZOHO CRM and in ZOHO Creator. My form: My code: amntlaptop = input.Number_of_Laptops.toLong();
Zoho in chrome on windowns 8
HiIm Currently running my zoho crm / zoho mail via a Chrome browser on a Win 8 laptop and keep experiencing display problems, either the page loads in text only format(really basic screen) or it stalls on the dashboard loading screen, and keeps requiring a screen refresh upon login. Is this an issue that is able to be rectified as i preference chrome over IE9, Firefox etc, is anyone else experiencing the same issues ? Thanks
linking table data in views.
HI, I hope my language is up to describing my problem you guys will be able to understand. I have created a field in my accounts table which is a picklist called type. I want to be able to view this information in the contact form and search criteria in contacts. Can I either do this or I would also consider mass updating across to a new pick list in the contacts table. any ideas? :) BR Simon
Import field mapping defaults to previous file imported rather than new one. How to correct?
I'm working on importing contacts, have gone back and corrected column headers in my data source, but now Zoho doesn't recognize the change. How do I correct this?
How to change the top fields of the business card view?
Hello there, In the business card view of our contacts we see the full name of the contact, then a dash and then the contents of the gender field. Normally this last field shows the associated account name. See the attachment (in Dutch, I'm afraid...) I have no idea how I changed it and no idea how I can change it back, but I want to change it again. Can anyone help, please? Thanx Hans
ZOHO integration with Sqaurespace websites.
Hi Im trying to work out if I can integrate ZOHO CRM with a sqaurespace website and use it as a platform to capture data from contact forms and social logins Does anyone know if this is possible?
Create Differente Categories in Product
Hi, I would like to create different products categories (Seminar, Book, CD-Rom, etc...). Is it possible ??? I have the professional version... Thaks for your help
Tried to add a 2nd email template and after saving it cannot be found
I've tried 3 times to create a 2nd email template and I cannot find it anywhere after saving. The first one saved fine and is working great, but I can't seem to create a 2nd.
Lead Modify Time When Notes Update
Hi!!! It is Possible, To Modify Date and Time of Particular Lead when Advisor Update the Note. Means If Advisor not Update the "Notes" then It will not show in Modify Date Lead of that particular Date Some of Our Advisors Update the Next Call Date or Category or any Other Fields, Its vry Difficult to me to make Productivity Report
Email template is not inserting the lead name as expected
I am using the first name field in my template ---> ${User.First Name}, I have a number of templates that I have been using. I have tested samples of each and they all insert the first name except one. I have tried to totally redo that template from scratch and it still is ignoring the field. As you can see in the example above, I have a comma following the field. All that shows in the email when it is received in my inbox is the comma. No name or anything shows before the comma. In
How do you get summary totals for number of leads that meet specific critteria?
I would like to track my initial lead generation. There is specific data that I collect as leads come in and we sort through them. How do I get 1 report that shows how many fall into this category or that category?
Linking emails on the Potential and Contact Pages
I currently have one contact linked to each potential. I would like to see a record of the emails I send under each potential. So far, I am able to email each contact from the Potential page, but I don't see a record of the email that is sent nor the reply email on the Potential page. I do, however, see the email only under the contact page. How can I link emails so that I can view them under the Potential page?
How Do I block a spammer using my web to contact?
How do I block a spammer that sends me 4 or 5 web to lead contacts each day? They are using the same email.
MailMagnet
Hi, MailMagnet is a great idea, in fact, thats only the reason I'm using Zoho. It looked like such a great tool but there's several shortcomings. I'm going to list a few and see if anyone reaches out. 1. Create Unique Icon for MailMagnet. The standard envelope mail icon is confusing and lazy. Spruce it up a bit so I don't just glance over it. How about a magnet? Maybe two "m"s? 2. Please introduce threads for the same email conversations. Otherwise I spend a great deal of time and effort searching
Zoho Books to Zoho CRM import
Hello, I am currently using Zoho Books, and want to start using CRM. I need to take all my customer information from Books and put it into CRM. Since sync information flows from CRM to Books, and not in the way I need, what is the best method of getting my customer information from Books and into CRM? I know I can export from Books and then import into CRM. Is this the best and only way? And are there any steps or "be sure to"s that I need to be aware of in the process? Thanks, Chuck
Campaign Report Problems
I have an ongoing campaign started 3/7/2012 that I put certain sales leads into and I have a campaign report that I pull typically every 1-2 weeks from it. I have always just used custom dates for the report. I previously would use the origination date of the campaign as my start and whatever the current date was and apply the filter. Once march rolled around this year I changed my start date to 3/7/2013 with no problems initially. Now I go and pull the report up and it does not include any leads
Mass update of multiselect field/ setting up activities
I am trying to set up a workable approach in Zoho CRM to run - among other things - mailing campaigns. In CRM systems I usually set up initial lists by manually selecting contacts to create a list. This means I can export data through reports to generate merge letters etc, and also have a record of what has been sent to whom. The way I have tried up set this up in Zoho CRM is to create a multiselect custom field in Contacts for mailers, adding to this as I do more mailers. However the problem is
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