Zoho Desk iOS app update
Hey Zoho Desk Community, In the latest iOS (v2.8.3) version of the Zoho Desk mobile app, you can now respond to customer requests that come in through Instagram Posts and Direct Messages. This update also provides support for replying directly to specific
Nouveaux Zoho Projets 8.0 - La simplicité et des nouvelles fonctionnalités
Cette année, nous nous sommes concentrés sur l'optimisation de la phase d'apprentissage et la simplification de l'utilisation de l'outil. Ainsi les nouveaux utilisateurs de Projets peuvent se lancer rapidement et les utilisateurs existants profitent d'une
Accounting on the Go Series-14: Unlock Business Insights Anytime, Anywhere: Reports in Zoho Books Mobile App
Hello Users, In today's segment of our "Accounting On-the-Go" series, we're highlighting the seamless reporting capabilities in the Zoho Books mobile app. With easy access to critical insights, you can make informed decisions wherever you are. Reports
【Zoho CRM】 2023年秋のアップデート紹介とブログのご案内
こんにちは、Zoho コミュニティチームです。 今回は、Zoho CRM に最近追加された機能やアップデートをまとめたブログ記事を紹介します。 CRM ブログ：Zoho CRM - 2023年秋のアップデート https://www.zoho.com/jp/crm/blog/zoho-crm-autumn-23.html (2023/11/27公開) ゾーホージャパンでは、Zoho CRM / Zoho CRM Plus に関する情報や、営業・マーケティングのノウハウを紹介する以下のブログを運営しています。
We're revamping how you name custom fields.
Dealing with APIs and custom fields on a regular basis can prove to be tricky. When you create custom fields using an API in the back end, these fields are replicated in the GUI of your Zoho Desk modules. The labels your developer gives to every custom
Assign tickets to agents in a defined sequence
Hello everyone! Assignment rules in Zoho Desk provide an automated mechanism to distribute tickets among agents based on predefined criteria. This ensures a streamlined and efficient way to manage customer requests. Currently, there are two types of rules:
New Features rolled out on November 24, 2023
Hello users! We have a host of features and enhancements in store for you this month, ranging from new business application connectivity to robust security enhancements. Let's take a look at the latest updates to Zoho Analytics. Advanced Analytics for
Zoho Desk's Instant Messaging | Feature Update | Status and Notification Settings
Hi All, We have some helpful new features to highlight in Zoho Desk's IM module. Set your status as online or offline Instant Messaging has become one of the most popular tools for delivering customer support. One of the most simple, practical features
Zoho Creator - [Free Webinar]Learning Table Series for Media
Hello Everyone! For the month of December - Bringing on to your table - Zoho Creator for Media 12 Months 12 Industries Media Industry The media industry is an ever-evolving and influential force that includes journalism, entertainment, advertising, and
Zoho Analytics: 2021 Look Back
As we start a new year in 2022, here's some of our top moments from 2021. Zoho Analytics in 2021
Zoho Checkout
Simplifying the online payment process is crucial for landing page success. There is also a growing demand amongst users to be provided with the next steps in the customer journey directly on the landing page. With the Zoho Checkout integration in our
What's New—November 2023
We spent November working on under-the-hood improvements and squashing a few bugs. The result? Backstage runs a lot more smoothly now. And in the midst of all this, we also rolled out an important feature. So in case you missed them, these are the latest
Extending Age in Days to all date and date-time fields!
When it comes to filtering records based on a date field or a date time field, you would usually count back the number of days and enter a specific date in the criteria. This could be quite tiring. But here’s some good news. “Age in Days” is an option that allows you to filter records based on the number of days rather than a specific date. This was available only for a record’s Created Time. It has now been extended to all date and date time fields. For example, you can now instruct Zoho CRM to
Michaung Cyclone Impact: Zoho Cliq BCP Update
Dear Zoho Cliq users, A severe cyclonic storm, "Michaung," has hit Chennai and northern parts of Tamil Nadu, bringing the heaviest rainfall in the last three decades. As a result, our BCP (Business Continuity Plan) has been implemented. Our support team
【Zoho CRM】ワークフロー機能で、Zoho Flow による実行処理が追加されました。
こんにちは！サポートチームが作成した「Zoho CRM のアップデート情報」の中から１つ取り上げて紹介します。 ワークフロー機能に関するアップデートのお知らせ：Zoho Flowによる処理が追加されました。 https://zurl.co/vwKe *この機能はZoho CRM エンタープライズプラン以上、Zoho CRM Plusでご利用いただけます。(2023年12月1日時点) ■ アップデート内容 Zoho CRM のワークフロー機能において、"ワークフローが実行する処理"として新たに"Zoho
コミュニティダイジェスト 2023年11月
こんにちは。Zoho コミュニティチームです。 毎月、前月に行われたフォーラム上での議論やZoho からの製品アップデート情報やイベントと情報をまとめた「コミュニティダイジェスト」を投稿しています。 11月の活動は以下のとおりです。 [ Zoho CRM に関する アップデート情報 ] データのエクスポート機能に関するアップデート（エクスポートデータ数の上限増加など） Zoho Calendar 、Zoho Recruit のカレンダーとの同期に関するアップデート ワークフロー機能で、Zoho
Zoho Sprints mobile app update - iOS
Hey Zoho Sprints enthusiasts! In the latest iOS version(v1.2.16) of the Zoho Sprints mobile app we have supported a list of fantastic features. Here are those: 1. Follow/Unfollow Items: You can now easily follow or unfollow items directly from the app,
Trident app update - Windows - Upload files to WorkDrive widget
Hi everyone! In the latest Windows version(v1.2.4.0) of the Trident app, we've introduced a fantastic feature—now you can easily upload attachments to the WorkDrive widget. Here's how: Methods to Upload Attachments: 1. Dedicated Upload Option: Simply
Digest Novembre - Un résumé de ce qui s'est passé le mois dernier sur Community
L'année 2023 arrive presque à son terme, mais il nous reste encore des nouveautés à vous partager. En voici un résumé ! Zoho a lancé une toute nouvelle version de Marketing Automation 2.0 qui permet aux spécialistes du marketing de planifier, d'exécuter,
Data migration extended to Services and Appointments modules
Hello all, Data migration—particularly between two Zoho CRM accounts—is an essential process that ensures a seamless transition of business data, thereby preventing disruptions and providing continuity. In line with that, we're excited to bring you a
【東京/大阪/名古屋】 12月 Zoho ユーザー交流会（Meetup）のお知らせ | ユーザーの活用事例を直接聞ける学びの場！
今年も残り1ヶ月半となりましたが、ユーザーの皆さまいかがお過ごしですか？ さてZoho コミュニティでは、今年最後のZoho ユーザー交流会を開催します。今回は東京 / 大阪 / 名古屋の３都市で開催です！ 各地域のユーザーさんによるZoho 活用事例や、自社活用・運用について情報交換が出来るワークショップなどをご用意しています。 ユーザー同士リアルな場で交流しながら、サービスの深い理解につなげませんか？ 以下、詳細のご案内です。 ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー
[WEBINAR] Navigating taxes and accounting for ecommerce businesses in India - by CA Gopal Krishna Raju
Hello everyone! Dive into the essentials of ecommerce accounting with our upcoming webinar! Whether you're stepping into the world of online business or aiming to grasp the intricacies of tax regulations for ecommerce in India, this session is tailored
Zoho Desk's ASAP announcement | Help customers find the content they need
Hi All, The expeditious Zoho Desk's in-article search for ASAP mobile SDK is here! Users can search for words or phrases within a specific article to find the most relevant content based on their circumstances and the issue they're experiencing. For example,
Massive upgrade to module data exports in Zoho CRM
Hello folks, You're going to like this one! Exporting a module's data in Zoho CRM can sometimes be a frustrating experience. For example, you can only export the oldest 3,000 records, so maybe you've had to resort to exporting reports or taking backups
Function #17: Automatically update customer owner from Zoho Books to Zoho CRM
Today's function caters to those who use both Zoho Books and Zoho CRM. In Zoho CRM, you can pick a user to be the owner of an account or contact. Zoho Books has a similar functionality called "Customer owner" allowing you to assign a user as the owner
Coming soon this December: A revamped setup page in Zoho CRM!
Dear Enterprise Support Clients, We're excited to announce the upcoming makeover of our Zoho CRM Setup Page. This revamp is crafted with meticulous attention to enhance the setup page's organization and visibility, aiming to boost your experience and
Zoho Desk's ASAP announcement | Introducing the only text-to-speech app you need
Hi All, We're happy to announce the release of a highly anticipated feature for Zoho Desk's ASAP mobile SDK: The one-click text-to-speech (TTS) function for mobile applications will increase accessibility and make it easier for users to get support. Turn
Coming soon in Dec: A revamped setup page in Zoho CRM
Last modified on: Thursday, 28th Dec, 2023 These changes in the setup page are currently in effect for all users in all DCs. Dear customers, We're pleased to give you a heads-up on the upcoming revamp of the Zoho CRM Setup Page. These updates have been
#BiginnersTips | How to avoid duplication in your Bigin account
I'm thrilled to bring you an invaluable tip this month. Data duplication often poses a challenge in CRM tools, impacting accuracy and efficiency. Today's tip is your solution to combat duplication in your Bigin account. Get ready, because here are two
Announcement on Maximum Allowed Daily API Credits
Hello everyone! We are excited to announce that the maximum allowed daily api credits available for Professional and Enterprise/Zoho One editions have been increased. The revised maximum allowed credits are: 1,000,000 credits for Professional edition
Unveiling New Zoho FSM Features: Scheduled Maintenance, Time-Based Workflow, and Multi-Day Appointment
At Zoho FSM, the bounty of Thanksgiving continues. We are thrilled to announce the release of some of the most requested features: Scheduled Maintenance, Time-Based Workflow, and Multi-Day Appointment. These are the culmination of our constant efforts
Building extensions #3: Publishing, sharing, and installing an extension
The primary objective of developing an extension is to have it bundled and published as a plugin—either privately within an organization or publicly in Zoho Marketplace—so that users can benefit from the extension's functionality. In previous posts, we
Zoho Marketing Plus présente le tableau budgétaire (le Budget Board)
Le marketing nous amène souvent à dépenser une part importante de l'argent de notre entreprise. Les raisons ne manquent cependant pas : nous devons mener des campagnes payantes, organiser des événements, acquérir de nouveaux clients, et bien plus encore.
Featurecast Story 9 - QR Code
IM'ing (Instant Messaging) Feature Story Series Featurecast Story 9 - QR Code Use QR codes to add customers to your communication channels QR codes provide a convenient, simple way to connect with customers. In this article, we'll provide all the information
Zoho Creator - 2023 Release Projection 1
Hello everyone! A very Happy New Year to you and your family. Hope you're all good and having a great time using Zoho Creator to make your lives easier and your businesses prosper. 2022 was an action-packed year for us at Creator, and we hope to continue
What's New in Zoho Invoice - Q3 2023
Hello everyone, We're back with several updates and enhancements to make your invoicing experience better. Read the post below to discover what's new. Stripe Recurring Payments (India Edition) If you have integrated with Stripe, you can use it to collect
Register for Our Next Zoho Desk Webinar - How to run optimal customer service operations!
Hello there, This is a friendly reminder for the sixth session in our webinar Series. Webinar Topic: How to run optimal customer service operations Date & Time (PST): November 29, 2023, at 11:00 am | Registration Link: https://zurl.co/qhKq (IST): November
Zoho CRM Community Digest - October 2023
Good day, Everyone! October has been buzzing with noteworthy discussions and insightful problem-solving in our CRM Community Forums. We've cherry-picked the interesting ones to keep you in the loop. Go ahead and explore! Product Updates: Webform A/B testing
Virtual Event: Zoho WorkDrive and Zoho Office Suite community meetup
Hello everyone, We're thrilled to invite you to the virtual Zoho WorkDrive and Zoho Office Suite community meetup for the India user group. This meetup will provide an excellent opportunity for WorkDrive and Office Suite users to interact with our product
Zoho Desk iOS app update - Share ticket
Hello, everyone! In the latest iOS version (v2.8.2) of the Zoho Desk mobile app, we have included support for the Share ticket functionality. 1. Share Ticket: With this feature, you can seamlessly share tickets with agents in other departments, fostering
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