Zoho Flow is not updating when we add new functions
I am having an experience for the second time now and it has gotten to the point that I cannot deal anymore. We have a flow that was built, when we go in to make changes or replace a current function with a new function the flow is still calling theZoho Vertical Deluge internal_zohocrm Connection Missing
Recently and unexpectedly, all new subscribers added to my organization's Vertical are unable to execute the Deluge functions published by the Vertical. Any `zoho.crm.*` record operations are failing for what appears to be a missing `internal_zohocrm`Zoho Books API - Returned Terminated because API Call is taking too long to respond
Zoho, We have been heavy Zoho Books users for 6+ years. We run thousand of API calls/day to Zoho Books, many of them through Zoho Flow. We are continuing to see a degraded experience with your API. In particular, we are sending API requests to createLine application won't create a new Ticket
Previously, when we resolved a customer inquiry through Line chat, we would close the corresponding ticket. However, starting last week, we encountered an issue where customer queries within the same chat were not assigned new case numbers or marked asHow to dynamically display a list of Companies from Bigin to a (WordPress) web page
Hi All, I believe I have, what should be, a super simple technical challenge. I'd like to be able to dynamically (on-demand) READ a list of Companies from our Bigin account, and display their names on a web page. It's all read-only server-side stuff,Deliverability
I have been doing a regular email weekly for the last 6 months. During this time, the open rate is consistently around 20%, representing 500+ opens on the list. It has been as high as 700. These last 2 weeks, this has dropped to 300, so almost halved,Zoho CRM does not allow uploading attachments
Hi Zoho CRM not loading Pdf files. Status bar shows just about finalized, then "upload failed". Does not raise pop up with additional indication ThxPaypal business customer getting error message
I've had 2 customers try to pay their invoices via Business paypal and they are both failing. Both are US paypal customers:How to use the Open Trigger in workflows? What is the API endpoint?
When designing a workflow, I want to use the Open Trigger ("ON USING API") It allows to generate an API key, but where is this API key to be used? What's the endpoint? I found this endpoint "Trigger Contacts" in the API docs, https://www.zoho.com/campaigns/help/developers/trigger-contacts.htmlEmpty Values in Mandatory Field in Zoho Creator Report
Dear Zoho Support Team, We are facing an issue in our Zoho Creator application where a mandatory field in one of our forms is showing as empty in the report. Despite making the field mandatory and preventing duplicate entries, some records still haveSalesIQ - Chatbot fails to assign user id to tickets in Zoho Desk
I've run into this issue where chat bot when associating a ticket for zoho desk can create the ticket just fine and pull the information until I add an assignee ID. then it always fails. Is there something i'm missing? i've attached setting that doesBackup Log Sorting
The sorting in the Data Backup log is odd. It should be sorted newest first or allow sorting defaults. It's currently all over the place and hard to figure out when it was last backed up.The format of the "Total Response Time" data is strange
I'm trying to create an "Average Reply Time" KPI on our Zoho Analytics account but can't achieve it because the data collected by Desk seems to be very strange. The "First Reply Time" data is very clean and neat compared to it. Could you please take a look at this data and tell us why we are seeing these strange values with more than 7 digits in them. The data columns that we are looking at are named as "Resolution Time in Business Hours", "First Response Time in Business Hours" and "Total Response TimeWorkdrive API search is not returning enough results
Hello, I have a parent folder with 2 subfolders ("Legalización" and "Legalización - automática"), but my search is only returning 1 ("Legalización - automática"). The parameters search[name]=Legalización and filter[parentId]) should return the 2 subfoldersunable to connect Bigin to IMAP
I actually connect and Bigin gives me a message saying configuration successful, however I cannot receive incoming emails. I know they are connected to a contact, and I can send outbound email just fine, but no matter what I do I cannot get inbound. AnyImage problem between Zoho Desk and Zoho Project
Hello, We have a problem on image transfer between Zoho Desk and Zoho Project with Zoho Flow. When we want to retrieve the ticket content to create a task, the image does not work. What can we do? Example : Ticket content : Task content : Flow :Participant List Not appearing on calendar
When I create a Meeting in Zoho Meetings, the meeting automatically creates an appointment on the host's and the invitee's Google Calendar (as expected/requested based on our integration). However, the Google Calendar event displays the name of the inviteeNo Today's Date logic in workflow
I have worked on this for months and there's no way to have a date based automation in a custom workflow. To not overcomplicate things this is basically what I want to do. Send a series of emails based on the current date. Example: 01-01-25 send emailProblem accessing zoho Project with Loading page
Hi, We seem to have a problem getting to load zoho project portal recently. It keep showing a 'Loading' message and it takes extremely long. (Tried: Google Chrome, Edge and Firefox browsers) Is there a problem across the other client or just happen in MY server? Looking forward some reply from zoho support. Thank you.Campaigns editing my HTML code
Hi, I'm trying to create a section of an email that uses an external image but Zoho Campaigns keeps editing my code as soon as I save it. Here's what I'm adding: <img src="http://gen.sendtric.com/countdown/byi3i7wg9h"> And here's what it's doing: <imgi am facing Problem to authenticate myself for running any of the CRM Api
i have generated a server based Client and get code from the zoho further i am trying to run get token api but getting invalid Client, Please help me to resolve my issue.Custom Function pulling Incorrect Information
Good afternoon, I have a custom function (created with the help of Zoho support) which takes information from the contact record in order to create a deal. When we select a blueprint button in the contact record, to send out an application form, it popsCustom function mapping incorrect date
Hello, I'm trying to debug a custom function that seems to map an input date incorrectly to another field when executed through our ticket blueprint. Here is the test code I'm using: data = Map(); data.put("cf",{"cf_test_date":activationDate}); info zoho.desk.update(<orgID.>,"tickets",ticketID,data);Signature missing from signed document
When I download a document which I have asked two people to sign one of the signatures is not appearing and both parties have already signed. How can I resolve the missing signature?.Please someone help me with .salesiq.domain()
Hello, I have a domain, camisashabers.com.mx, and a subdomain, tienda.camisashabers.com.mx. I have placed the required code before the </body> tag on both the domain and subdomain, but it isn't working correctly. When a visitor moves from the domain toVariable rate per hours?
Variable rate per hours? We are using the following billing method for our projects: Based on Staff Hours. The reason is simple we have many users, and they all have a different rate per hour cost to the customer and, they all have a different cost forIs there no page for the list of the Task-List Templates?
I DO NOT MEAN WITHIN A SPECIFIC PROJECT. I am looking for a general main page where I can add/edit/delete task template lists. Where do they save to after I create them? I can view all projects on the project page, and all tasks on the task page. So whereZoho Forms currency field to Zoho CRM currency field : unexpected input type
Hi, I posted this issue to support and didn't get a satisfactory response, so I am posting this here. I am integrating Zoho Forms to Zoho CRM with Zoho Flow. When I map currency fields form Zoho Forms directly to Zoho CRM currency fields, I get the error: "Invalid input. The expedcted input type is currency". Support told me that Zoho CRM currency field is expecting an integer. It seems like zoho Forms output is string. What would be the workaround to map Zoho Forms currency fiedl to Zoho CRM currencyTerrible Customer Support experiences with Zoho the norm
I've been using Zoho for several years and my experiences has been: Even when we describe the issue clearly, Zoho Support's first response will ALWAYS be to provide far more detailed information, or to create a video recording of us reproducing the error,Zoho Campaigns' signup form not working:
Hi, community! I have an issue regarding a signup form made from Zoho Campaigns. After submitting I am redirected to a page with the text "Problem in optin - An unknown error occurred. Please try after some time." Could you please help me? This is the signup form URL: http://zc.vg/RGg9V Thanks in advance and best! PS. Issue occurs both with signup form URL and with the form embed into my website.An agent not getting email notificatins.
Hello Zoho Desk Support Team I am using Zoho Desk free edition and one of our agent not getting email notifications. But all others are getting notifications without any issue. Please help on this. Thank you, RuwanIssue with Email Not Sending via Flow in Zoho CRM
Hi everyone, I’m having trouble with a flow I set up in Zoho Flow. I’ve created a custom module called “Allievi” in Zoho CRM, and I want to automate email sending whenever a new contact is added to this module. The flow triggers without any errors, butDifference between Users and employees and same in apis
Hi Zoho team, I have zoho account and i am integrating the zoho withe other applications like octa etc. I am using API - https://people.zoho.in/people/api/forms/employee/getRecords to get all users. There are 4 users and 3 employees in UI, I am able toZoho - Temporarily Unavailable
Good morning, Saw this message when I tried to open Zoho CRM We'll be right back! Our service is temporarily unavailable. We are currently working to restore it. Please try again later.. Can you please advise?Summary Table Export Issue - CSV only shows header row & no data
Hi there, I'm having an issue where my new Summary Report does not export correctly, if I export to CSV, the resulting file only contains the header row & no data. Any ideas what could be the issue here? Thanks, AThe Support Plan module doesn't calculate the correct credits for a multi-year contract
When we create a contract that spans more than a year, the remaining credits for the support plan are not correctly calculated.Ability to import Linkedin URL to Zoho Recruit
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Hello, We are trying to use the Zoho CRM SDK version 7.0 for Node.js, with an API Self Client. We have our Self Client ID and secret saved, and have generated 2 different refresh tokens. Every time the SDK tries to get an access token using either ofTwo search boxes in CRM with Keyboard Shortcuts enabled
Hi If I enable keyboard shortcuts (which are very handy) I get two search boxes appearing when I hit the forward slash (/) key to bring up a search box. And the fun thing is, neither of them works when you type stuff in unless you close one of them. GivenHow to delete Composite Item Bundle to put back the bundled items into stock
In the docs it mentions this (https://www.zoho.com/za/inventory/help/items/composite-items.html#deleting-a-bundle) But i dont see where this screen is to show bundles? I can create bundles only after creating a composite item, but I dont see any menuNext Page
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As we wrap up 2025, we would like to take a moment to reflect on what we set out to achieve this year, what we’ve delivered, and where we’re headed next. What we focused on in 2025 This year was all about strengthening the core of engagement and AI, makingTemporary Outage in Zoho Cliq Affecting US Users – July 23, 2025
We experienced a service disruption in Zoho Cliq that impacted core functionality for users in the US region. The issue occurred between Jul 23, 2025, 06:54:00 PM IST and 07:13:13 PM IST, lasting approximately 19 minutes. To restore service stability,Create an Eye-Catching Announcement Widget for Your Help Center
Hello Everyone! In this week’s edition, let’s explore how to keep your customers updated with exciting news in the Help Center. See how ZylkerMobile wowed their customers by bringing updates right to their portal. ZylkerMobile, the renowned brand forZoho Desk iOS app update: UI enhancement of picklist and multi picklist fields
Hello everyone! We have enhanced the UI of the picklist and multiselect picklist fields on the Zoho Desk iOS app to provide a more refined, efficient, and user-friendly experience. We have now supported an option to Search within the picklist and multiselectZoho Desk iOS app update: Revamped scribbles with Apple pencil kit
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Hello everyone, Greetings and welcome to Ask the Experts 26. As we wrap up 2025, we are excited to invite you to the 26th episode of our Ask the Expert series. 🎄The Merry Metrics Edition = Best of Zoho Desk [Best Practices + Holiday Automation + Year-EndCRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storageBasic Plan Active but Survey Creation Still Limited to 3 Surveys
I have an active Basic (Monthly) subscription (valid period: Dec 24, 2025 – Jan 24, 2026), but the system still limits survey creation to only 3 surveys, which matches Free plan behavior. The subscription appears active in Portal Information, howeverAuto-Invite Users to Portals in Zoho CRM based on Conditions
Hello Everyone, You can now automate portal invitations in Zoho CRM with the new Auto-Invite users feature in Portal management. No more manually enabling portal access one by one. With this enhancement, you can automatically send invites for users toRadio button data won't update
Wondering if anyone is experiencing the same problem. I tried bulk updating our data on Zoho Creator using API and noticed that the radio button field wasn't updated. I have tried updating it manually, it didn't work. When I tried updating a text field
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Good news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesProduct Updates in Zoho Workplace applications | November 2025
Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this November. Zoho Mail Format comments easily using Slash Commands With Slash commands, you can easily format text, insertIntroducing the Zoho Projects Learning Space
Every product has its learning curve, and sometimes having a guided path makes the learning experience smoother. With that goal, we introduce a dedicated learning space for Zoho Projects, a platform where you can explore lessons, learn at your own pace,Marketer's Space: Proven tips to improve open rates – Part II
Hello Marketers! Welcome back to another post in Marketer's Space! We're continuing from where we left off a fortnight ago. We ended the previous post discussing the subject line, and we'll continue from there. Let's dive right in. Pre-header Pre-headerKaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
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