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Hi
Apologies for the delay in getting back to you on this. I wanted to let you know that we’re actively working with our Engineering team to analyze the issue and will prioritize resolving it as quickly as possible. If we need any additional details, we’ll be sure to reach out. We truly appreciate your patience and deeply regret the inconvenience caused.
Thank you for bearing with us while we work on this!
Shivani | Zoho Desk
I found the solution for my problem
There was an automation assigning to "intake" all the new taks 🤦♂️
I removed and now it's fine :D
Hi
, Great to hear you got it resolved! Thanks for keeping the Forum updated on this., could you check if this might be a similar behavior in your portal?
Cheers,
Shivani | Zoho Desk
Hi
Thanks for checking back in. Our Engineering team reviewed the logs and found that the owner was initially assigned to the ticket. However, a direct assignment rule was triggered later, changing the ticket assignee to null. Could you review the ticket history to check the assignment details and modify it if needed?
If you notice any other discrepancies, please share a recent ticket URL for us to investigate further.
Shivani | Zoho Desk
No worries, Thanks for keeping us posted
Cheers,
Shivani | Zoho Desk
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Hi@Care2u MSP CM Care2u MSP Follow , Great to hear you got it resolved! Thanks for keeping the Forum updated on this.
Cheers,
Shivani | Zoho Desk