Campaigns bounce issue with Gmail
Dear Zoho Campaigns Users, Some of you faced a massive delivery problem with Gmail recently. Around 25% of the campaigns that were sent to Gmail mailboxes between 20 June 2021, 23:00 PDT and 21 June 2021, 22:15 PDT were bounced. We also observed thatSyncing contacts from Zoho Analytics
Is it possible to sync contacts from a Summary Report from Zoho Analytics, rather than from an actual table? I have a table that only has IDs that pull users from a different, joined table, and these are the ones I'd like to push into Zoho Campaigns. So basically, I can't sync the first table as it has no details (names, emails), and I can't sync the second table as it has too many contacts. Hope I'm making sense.Importing .xlsx ignores contacts that don't exist
I recently imported a contact list from excel that had 208 people with 208 emails. After importing, it said the "total count" was 884 and it had ignored 679 due to "empty emails". I saw that it had tried to import 679 extra lines from the excel sheet. Why would it do this? I was still able to import all the contacts I needed but I'm curious what would prompt zoho to try and import a bunch of empty cells. It has never done this before. Is there an explanation?Syncing Webform to Campaign Workflow instead of create new Campaign form template
Hello, I am creating a welcome email series and the trigger is from form submissions. I am having trouble adding the form to my campaign because my form is under 'Webform' not 'Form Template' under the campaign. How do I trigger my workflow by using the form under webform as I do not want to use ZOHO design form templates but rather my own? Is there a custom 'Form Template' where I can input the form code design from webform? I certainly do not want to start all over with this whole form design,Bouncing emails
Hello, I would like to know if there's a way to know the bouncing emails (soft and hard) from which list so I can easily delete themMailing List Workflow to another list
We are trying to add a contact to another list on sync from CRM , the list is on Marketing hub and does not show in the immediate action, can you help thanksZoho Campaign - Event attendance registration possible?
Our company frequently organizes events for our existing contacts by sending them newsletters with a link to registration form. To my understanding, the best way to achieve this is by using Zoho Campaign. Our goal is to generate an attendance list basedCampaigns
How do I make them automatically send each month? I have one that I setup for Board meeting reminders.No GDPR checkbox possible! Big issue via zoho campaigns
If you are using pop form or any other form you will be not able to have an GDPR checkbox for your subscription form. Only longform have this option. Why? What about users they need to use popup or any other form? They need to have not GDPR compliantYour automations sucks....again
I just tried the automation. Again, it's soooo bad it can be considered nothing but a joke. Yearly automations - great, but what about biennial? Triennial? Weekly automations-also great, but what about biweekly messages??? Same for monthly. what aboutTip of the week 85 - Collecting feedback via emails: 3 things to consider
By this time we all know that embedding polls or surveys in your emails is one of the most preferred ways for email marketers to know what's in the mind of their recipients. Well, we conducted a poll on our Twitter handle and the results proved it rightZoho Campaign - Subscribers/Contacts question
Hello, I just realized that Zoho Campaigns has a cap on the number of contacts that can be added vs the number of emails that can be sent out in a month. Is there a possibility to have a plan where we can at least add the contacts but not send out emailsTip of the week 21 - Let subscribers know about your company's terms.
Building a target audience might be right up your alley, but before that, have you taken some time to check if your subscribers are well-informed about your organization? While people subscribe to your newsletters, offers, or any deliverables, it's important for them to know what they're complying to, when they choose your brand. Telling your subscribers about how their data would be processed is an effective way of building a trustable relationship with them. By maintaining a transparent engagementIs it possible to share a Campaigns sign-up form on LinkedIn?
Is it possible to share a sign-up via a company page post on LinkedIn? I tried sharing the sign-up URL in a post but Cannot display preview. You can post as is, or try another link. I didn't proceed further. If I had done so, would it have worked?Exit workflow once a contact becomes a customers
When someone fills in a form on my website they enter a workflow, which is a constant drip of emails with Call To Actions to sign up for a service. How do I set it up so that once a person becomes a customer, they no longer are in the workflow? I amIntegración Zoho Campaigns Office 365
Buenas tardes, He estado leyendo sobre integraciones entre Zoho Campaigns y Office 365, tengo una pregunta ¿En este caso el Office 365 lo debe tener solo el super administrador y este puede enviar las invitaciones a los comerciales quienes no necesariamenteTip of the week 83 - Email types and CTAs that trigger two-way communication
Most of us are working remotely using a single thread that holds everyone and everything together - Communication. As email marketers, we very well understand that communication is a two-way street, where we don't just talk but also listen to the voiceSyncing specific types of contact i.e. Customers only
I want to create different lists within Zoho Campaign and sync from Zoho CRM based on account type, so I can segregate customers from suppliers for example. Is this possible? Taking that one stage further, can I set a custom field in Zoho CRM for customersReactivate email address
Hi! How to validate an email that was active, but no longer, for use in the Zoho Campaigns tool? I want to re-enable this email address that is highlighted in the attached image Thanks!Zoho Campaigns Reporting Retention
Hello, I am trying to find out how long email campaign reports will be kept on my account. I know the reports will be deleted if my account goes inactive for 2 year, but other than that what is the policy on keeping reports? [https://help.zoho.com/portal/en/kb/campaigns/faqs/settings/articles/will-my-zoho-campaigns-account-get-deactivated-or-removed]Question regarding pricing and credits on Zoho Campaigns
So assume I have 1,00,000 email credits and used 20,000 credits. Then I decided to move to Subscriber based plan, what will happen to my unused 80,000 credits? Also, do credits expire?Move contacts into a flow
Hi, I have a workflow composed by 18 emails. contacts get into this workflow if they are both leads or customers taken from CRM so we have 2 different lists sync with CRM. If a lead starts the workflow and at 6th email decide to buy, will be remove fromSending survey at the end of a campaign.
I'm creating a campaign in Campaigns for CRM and I need to send a survey and a participant certificate at the end. what do you recommend? how would you do it? ThanksRecalling the recent update on deprecating a few features in Zoho Campaigns
Hello customers and partners, Hope you are fine. We had announced in our recent post that we are removing a few features as they were either redundant or had very less usage. The goal was to: Have a clear positioning of both Campaigns and MarketingHubMove someone from one list to another based on Lead or Contact(Customer)
Using webforms, workflow and CRM I am trying to have a person continue on a workflow until the move in the CRM from a Lead to a contact.How to remove the elements border?
Hi, I found there are borders around each elements I created, i did selected no border, but still showing, may I know how to remove that? BR, JiaweiTip of the week 82 - Tips to craft an informative email footer
An email footer is an essential part of any email campaign as it is here people scroll down to for important information about the sender. An email footer, located at the bottom of an email, includes information about the sender/brand, links to manage[Edited] Campaigns Community Meetup — United Kingdom & Ireland (April 27 - April 29, 2021)
Hello, everyone! Zoho Campaigns has been successfully hosting some virtual community learning events last year, thanks to our enthusiastic user community. We're all set to conduct our first round of Campaigns Community Meetup, this year for the UnitedUnable to sync Zoho CRM and Zoho Campaigns
Newly signed up for Zoho One. Both Zoho CRM and Zoho Campaigns are new to us. We're migrating from Salesforce and Mailchimp. All of our CRM data has been successfully moved to Zoho CRM. I'm trying to move our current email list from Mailchimp to Zoho Campaigns. I've exported our contacts from Mailchimp but before uploading to Campaigns I'd like to try and sync Campaigns with CRM. Steps I'm taking: 1) In campaigns I'm clicking "Contacts > Sync Services". Zoho CRM is the first choice and it says "AccountsTip of the week 81 - Tips to plan out an effective nurture series
A nurture series in email marketing revolves around a journey. One that might aim at converting contacts into buyers. Even though its eventual focus is to initiate sales, its main purpose is often governed by informative content and actionable elements.Problem with custom views of the Deals and Accounts Module
HI, From what I've seen, apparently it is not possible to sync a custom view of the Deals and Accounts module (which is exactly what I need). Do you know how can I solve this problem? Thank you in advance,List syncs within an Autoresponder
When a sync is updated for an autoresponder, and one of the criteria is 'trial' for example. If the contact changes from a 'trial' to a 'customer' in the CRM, will they remain on the list and receive the remaining emails? Or will it remove them from theWMZ files being created from my campaign emails
Hi, I am facing an issue of WMZ files being added as attachments to my campaign emails which is resulting in some organisations blocking the emails from reaching the end user. Has anyone else come accross this issue and found the cause? Thanks MattDeprecating the auth tokens of Zoho Campaigns APIs
Note: This post is for those who're using the Application Programming Interfaces (APIs) of Zoho Campaigns to integrate applications they've developed on their own or applications that don't have a direct integration with Zoho Campaigns. (Here's a listTip of the week 80 - 3 tips to craft emails for inactive contacts
Many people often wonder about content that needs to be sent to inactive contacts. This is as important as sending emails to your active contacts. However, you never know whether an inactive contact would decide to move out from your list or stay forGDPR consent email - Urgent issue
I noticed there are a couple of consent templates available in Zoho Campaigns but I had hoped you would be able to let me know what the 'email consent' merge button actually does? It is my hope that it updates Zoho CRM by selecting 'email opt in' when someone clicks on 'i consent' in the body of the email. However, I've run a couple of tests and this does not appear to be the case - when you click 'i consent', it simply takes the contact to a thank you screen but can you tell me where this consentDuplicate contacts
Can you please confirm that when I create a new mail list and import a list of contacts, will the 'duplicate contacts' i.e. those already on another list, still receive the campaign? Also does this apply to syncs?Tip of the week 79 - Five tips to write an engaging welcome email
Welcome emails are undoubtedly the most expected email by the subscribers. Did you know? The average open rate for welcome emails is a whopping 50% that makes them 86% more effective than standard newsletters. So, this most expected email, when craftedRestore deleted campaign
I accidentally deleted a campaign I still needed. Is there anyway to restore it?Same email campaign sent to the same contact twice?
An email campaign from my Workflow has been sent to the same contact twice. As it is shown in the screenshot, Generic Email 1 is sent twice, first one is 'Opened' and the other one 'Sent'. Did Zoho detect that it is the same person, so the mail had beenNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
Most Discussed Topics
Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmZoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.Sharing Newsletter from Past Campaign when I don't have a list
I have created and sent a campaign (i.e. a newsletter about my blog-articles). The campaign was sent to "segments" I'm trying to post a link to past newsletters, but as best as I can tell, to create an "Archive Link" you must select a "List" I got toI cannot verify a sender address, although I have successfully set SPF and DKIM records!
Hello Zoho team, I'm trying to use the Zoho email marketing campaign. The problem is that even though I have set the SPF and DKIM records for my domain and get two green tek in the zoho panel, the email campaign setup does not accept any of my emails,
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepTip of the week 15 - Add subscription-preferences option. Drive more engagement.
If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers. You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds.
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