Email replies
When I send an email to a lead from Zoho CRM, the reply comes back into my Outlook, but does not go into the leads record in Zoho CRM. The only way I can get the email reply into the leads record is to copy and paste into the notes Please advise if Zoho CRM can be setup to automatically receive email replies. Thanks Mark
Having problems importing new contacts!
I am trying to import new contacts from an excel SS but it isn't loading the new information, instead its pulling across the information that was last loaded? Any ideas?
Sending multiple in one workflow
I want to set up several emails (i.e. a drip campaign) to be sent to leads. The email are designed to get them to respond to my calls and emails. For Example: I enter a new lead with a default "lead status" of new. I want to set up a workflow so when the "lead status" is changed to call, it will trigger the workflow to send the first email. Here's my real question. I want the 2nd email to go out in 2 days after the trigger event. The 3rd email would go out in 5 days after the trigger event
Delay Approval Process
We are using a custom function to loop through the product details and set the result of the calculation on to the product record. We then want to run an approval process. Problem we're having - the approval process is being evaluated before the custom function gets done executing which means, the record never enters the approval process. There is no way to delay the evolution of the approval process nor is there a way to call the approval process via a trigger. Any thoughts on a workaround?
Script or function to fetch Contacts module info into Accounts module
Hi All., I need help with creating a custom function that will fetch some Contact module info into the Account module . I have a module (Contacts ) where I create the new contacts and I need a process to create a new Account where the info of the Name and address fields will be fetched and populated automatically. Any ideas?? Thanks Adrian
Drupal Webform Integration using Zoho CRM API, Append to Select Records, not Overwrite Records
Greetings, We are using Drupal 7 webform submissions to create Zoho CRM Leads using the Zoho API (see attached). When a webform is submitted a new CRM Lead is successfully created. Since many visitors submit many webform submission, to avoid duplicate Lead submission in Zoho we check the form submissions emails and if exists we update the existing Lead. The below list shows the form fields: First Name: Last Name: Website: Company: Phone: Email: Country: State: Form Name: Currently when a form
How to make the clients information pop up when a call comes through?
All employees are setup up with the same permissions except for admin. For some reason few of the employees have ZOHO set up in a way where when a client calls their information pops up. Why is setup for some and not all if everyone has the same settings? Please help!
Iphone IOS app log inbound calls
When i'm using the Android app i can log inbound calls. When i use the Iphone IOS app it's not possible to log inbound calls. Any idea when this will be available?
HELP! Uploading contacts to CRM with (CRM) Campaigns
We are setting up Zoho to go live very shortly. I am currently in the process of importing all the contact and account data, which we have no problems with. HOWEVER, I also need to associate the contacts with the campaigns they belong to. How do we add the contacts to the CRM Campaigns in Zoho from an upload? I understand that you can upload new contacts to an existing campaign, but not existing contact to a new campaign without doing it manually. I've got over 20 campaigns to import each with 100-500
If then functionality driven from pick list
We just started implementing the Potentials area of the system. We currently are using the Stage field as a pick list with different values. Our sales manager wants to add functionality whereby if a user chooses Stage = Closed Lost a multiline box appears allowing the user to key information related to why the business was lost. He only wants this box to appear if the user chooses this one value in the pick list. Is this possible?
Comments section not working with new version
In the CASES module, sine the new version, our Comments (under Internal Comments) section will not allow us to edit. I checked permissions, but nothing seems to work.
Update CRM Feed when a user sends an Email
My boss is a bit upset because we were under the impression that with the Feeds Tab we would be able to see everysingle action that the sales people had made. BUT we can only see Feeds when they Add/Edit Lead/Contacts Fields or when creating Activities, the issue here is that if the Users Sends an Email , be it from within Zoho or using the BCC feature, there is NO FEED for that ACTION made. Hence our boss was mad because he thought that none was making actual work by just looking at the Feeds. Is
Manual conversion of lead to contact and multiple email addresses
I have many leads created because of emails being logged from Outlook. There are many that relate to contacts already in Zoho, but do not get matched because the contact uses multiple email addresses. This leads to two suggestions: 1) Allow multiple email addresses to be saved to a Zoho contact (much like in Outlook) and match attached emails via any one of those email addresses 2) Allow for the manual matching and conversion of a lead to a contact. Zoho automatically catches an existing contact
Contacts in CRM not the same as in ContactManager
The contacts that appear under the CRM contacts tab are not the same contacts that appear in the contact manager. Are these two programs connected? And if not is there a way to auto import CRM contacts into ContactManager?
edit Product detail fields on Quote
I have some custom fields created on product and need a way to edit them inline on the Quote, seems ZOHO only allows fields like List price and quantity to be edited this way. How can I edit my other fields?
Attach Documents to Records in Accounts Module
Hello everyone, I'm having a bit of trouble with attaching documents to records, specifically in the 'Accounts' module (which displays as 'Stores' in our CRM). When I select a record in the 'Accounts' module, I do not have an option to attach a document to the record. I am able to attach documents in the 'Leads,' 'Potentials,' and 'Contacts' modules without issue, but not in 'Accounts.' Is this intentional, or is feature associated with a specific version? Any help is appreciated.
Outlook Plug-In for CRM: Zoho to Outlook Sync Question
Hi. We used Outlook 2010 (32-bit) version, and just had our sales team install the Outlook Plug-In for CRM. I received a couple of inquiries from the sales team regarding the ZOHO to Outlook Calendar sync. If they establish the appointment in their Outlook calendar, it automatically syncs to their ZOHO calendar. So far, so good. If, however, they establish the appointment in their ZOHO calendar, they need to manually sync the calendar for it to appear in Outlook. My understanding is that if they
Email Reports missing most e-mails
Hi, When we run an e-mail report, it is missing most e-mails. We have all of our users sync'd with the GMAIL IMAP, and the e-mails are showing up under the Contacts or other Objects okay, but only select (and a very few select) emails show up on reports. Any idea?
Outlook synchronization overwrites Zoho fields
Dear, During synchronization of Outlook to Zoho all common fields are automatically overwritten, even tough no data in the Outlook fields exist. Is there any way to prevent this unwanted behavior? Thanks in advance! Best regards Geert
Check mandatory not working
Hi, on this page: http://www.formation-hypnose.org/test/ I am testing a form with mandatory fields There is no alert if a field is not completed… Thank you for help Denis
Leads - Company Name - How can I make this show in the Activity list?
We have recently started using Zoho CRM and our sales guy has set a number of activities to call various leads - in the list of 'Activities' for him to work through, I can't seem to include the Company Name in the view as well as the lead/contact name? Is this possible? Any help would be greatly appreciated! Thanks :)
Webforms
How long does is take for the system to create a webform once all the data in entered? I let it go for 15 mins and it's still on "please wait" this is the 3rd attempt https://crm.zoho.com/crm/ShowSetup.do?tab=webInteg&subTab=webLeads
New Users
Good afternoon: two questions. 1) I signed up for the trail edition- tried it and liked it- and I "delete" my account so I can set up a brand new account with fresh data? 2) if I have 3 paid pro users- and I have 3 free users- can they access the data the paid pro users are adding? Can the free users access the paid users information?
Email templates - not available when sending email
I have two email templates created. No templates are available in the dropdown box when sending an email to a contact. The dropdown list is empty (dropdown default for templates is "None", and nothing is there when clicking the dropdown arrow. Any suggestions?
Update events with contact address & name (if related)
We would like to know if its possible to update the event summary & location fields with contact/account name & address. Please advise. Many thanks in advance.
Unable to change CRM email address
We recently upgraded from a free trial account to a standard paid account. During the free trial, we had several different users assigned. Once we upgraded, all of those accounts were deleted. We were left with the first user email that we signed up with. Unfortunately, this is not the main email address for our company that we wish to use. We tried changing the primary email from pcookley@tabatafg.com to our generic email which is info@tabatafg.com but it says that the email is already in use. It
API/Excel Import Leads
I need to import OUR original lead creation date. Neither Excel import not API requests honor our dates but replaces them with the date of the insert. I need this date to be in your standard field to get historically correct Dashboards and reports. I am currently using a custom field but that is a band aid because the creation date needs to be true to our migration.
Events adress field update
Dear All, We would like to automatically update an event location with the adress of the related account, in case the former is empty and this event is related to a contact/account. Additionally I would like to update the name of the event with "Contact name - Account name". Is it possible? How can we make it? Many thanks in advance. Best regards, Jan
I have problem on notification email,
Hi my friends, I have problem on notification email, I tick the check box but i don't receive notification email, all my team have the same problem. how should i solve it? thanks.
accent in webhook
I trying to send data by webhook using json, The words with accents, by example Using "México" it is received "México" Can you help me??
Workflow Rule: establish whether a task has been set?
Hi there, I currently have a workflow rule to send an email to the relevant user where no activity has been 'recorded' on a Lead for more than 7 days. It works well but unfortunately it doesn't take into account the case where the user would have set a task in the future (for example a follow-up call or email). I'm wondering: is there a way to check whether a task has been set in the future for a lead (or contact/opportunity)? In that way, I could edit the current rule to only send that 'no activity'
Customizing address fields and having them propagate from Leads to Accounts
Hi there I've created customized address fields for Leads as Zoho CRM doesn't seem to let me modify the labels of existing address fields. When I convert these Leads in to Accounts, I would like to have these fields automatically populate the corresponding customized fields under Accounts but as these are custom fields, I cannot do this. Can you please help me understand how I can configure fields to be auto-populated in Accounts from mapped fields in Leads when a lead is converted? Thanks Elie
Automation
Automation emails for tasks and alerts are not going out
When Will Zoho Handle China User Connection Speed and Email Rejection Issue
Hello, Zoho people, From Half a Year ago, you set up China subsite, and informed us Zoho is going into China, and your CS team told us Zoho is going to set up a China Data Center, to handle the SLOW connection issue. So we purchased Zoho CRM Plus service, and began to deploy it into our business. At least 6 months passed, what now? Connection speed is still like turtle, taking at least 10 seconds to load every page, yes everywhere, at least in my city, near alibaba HQ, that resulted in abortion of
Notes and Attachments Sections Disappearing
From time to time my Notes sections and Attachment Sections do not appear on customers. Is anyone else experiencing this?
Unable to send email
getting this message :( Invalid "From" address found. Email cannot be sent as per DMARC policy.
Create task with custom functions.
I'm creating a task with a custom functions using the next code. void workflowspace. Bloquear_Tarjetas ( int Dispositivo_ID ) Dispositivo_Resp = zoho.crm.getRecordById( "custommodule2" , input.Dispositivo_ID ) ; if ( ((Dispositivo_Resp.get("Bloquear Dispositivo")).toString() == "true") ) { FBloqueo = (zoho.currenttime + '0W:0D:9H:0M:0S') ; RS = zoho.crm.updateRecord( "custommodule2" , input.Dispositivo_ID.toString() , { "Fecha Bloqueo" : FBloqueo, "Estado" : "Bloqueado" } ) ; RS2 =
Report on notes
Can I run a report on notes so I can see what contacts have notes attached?
Sorry,you have reached the maximum limit in your current edition
We have the Professional Edition and I receive this message whatever I click. Why? I reached the maximum limit of what? If we pass to the Enterprise Edition, do we have any other limit? Where can I find a detail of these limits? Thank you Elisabetta
Disable Mail Magnet
Hi Is there a way to disable the mail magnet notifications? We generally use our email client (Google Apps) to check our email, so the mail magnet notification count of unread emails is kind of annoying. Thank you Jacov
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