Where do I find the two factor authentication code?
I am trying to integrate with MailChimp
CRM Mass Email Problem
Hello, I created a template in Zoho CRM and used the ${Contacts.First Name} code to personalize the email. I sent this out to 100+ clients. We had a client email us back because his name was incorrect. The clients name is Mike and the email he received was Ramón . Do you know what could have happened and how we can prevent this in the future? Also, when sending a mass email, why does the email not show up in my sent items? Thanks.
Update fields
Is there a way to update a field in Contacts for all the contacts for a specific Account when a field is changed in that Account? Thanks Tony
Filter View by Call Status
Hi, I cannot find any option for showing Calls where Call Status isn't Completed. The quick fix I use now is to write "Done" in the Call Result field, but this seems ineffecient
Problems for other colleagues to read the pdfs I have uploaded
I use Adobe Acrobat X Pro to generate pdf files. When I upload these to Documents in CRM my colleagues can not open and read them. I can. I if send the same file to them with email they can open and read them without any problems. Any suggestions?
Time Based reminders based on an open field within a lead
Hello, I am trying to figure out how to set up an automatic reminder when I mark a lead a specific criteria. For example I have a section in my leads where I can rate them A, B, or C. When I mark a lead as A I want to automatically be reminded 1 month from then to send them and email, 2 months from that time to call them and 3 months from that time to send them a physical mail piece. I have different desires for each A, B and C lead but that is the jist of it. Does anyone know if this is possible?
How do I choose the secondary email as a sender?
Hi all! There is an option to send an email directly from the CRM. Under my account I have two email addresses: a primary and a secondary. When I want to email the contact, my primary email address is set as the sender address with no way of changing it. Also, while creating templates, I can choose primary email addresses for all the users only. How do I set the secondary address? Thank you.
Letters are garbled
From just today, letters in all emails that we sent were garbled. So clients sent us the reply, saying " As letters are garbled, we can't read them". We have been able to use Japanese version in Japanese without problem from the beginning. When will it be fixed?
Insert CustomModule info with Lead or Contact lookup
Hi! I was wondering how can i insert a record into a custom module and relate it lo a Lead or a Contact using a UNIQUE key, such as an email or the Lead / Contact ID? I am using PHP, so far I've tried with: <FL val="SEID">Lead ID</FL> <FL val="SEMODULE">Leads</FL> ------------------------------------------------- <FL val="Lead">Lead ID</FL> ------------------------------------------------- <FL val="entityId">Lead ID</FL> ------------------------------------------------- <FL val="WHOID">Lead ID</FL>
Error in data api Upload
I am trying to upload some data to the Leads api and I am having trouble, Here is the log of what is being sent, and the URL, (I blocked out the token of course) any clue as to what might be going wrong? I also tried to url encode the xml data 09:14:53.819 [info] URL https://crm.zoho.com/crm/private/xml/Leads/insertRecords 09:14:53.819 [info] Payload xmlData=<?xml version="1.0"?><Leads><row no="1"><FL val="Company">test company 30285</FL><FL val="Email">test-3573@test.com</FL><FL val="First Name">Phil</FL><FL
Posting instructions for Ytel
Does anyone know where I can find posting instructions to push data from Ytel (predictive dialer) into my Zoho CRM? I spoke to Ytel and they said I needed this in order to set it up. Thanks, Alex
Problem with custom function
Hi, I'm in trial period of Zoho CRM Enterprise and I'm making some tests to see if I really will use it... Well, one of my test is automation with custom functions to rollup values to potencials from products.. but it does not work.. I've already tried various codes including examples from gallery and nothing works!! To this post, the error I'm talking about happens with default function "Roll-up Potential Amount to Accounts" without any modifications... Here's the response I got from Zoho: Execution
Read-only checkboxes clears themselves at account creation
I need a read-only checkbox to be (and stay) enabled when creating a new account. I've got one set up with the correct read-only permissions but it clears/unchecks itself when saving the account. I'm pretty sure it used to work a few months back (before the new customization layout came out?). We've just started using Zoho for real and are integrating new users but this problem is a step back. Thoughts? Thanks
Labels for mail merge... anyone solved this yet?
I don't seem to be able to make labels on any existing Avery sheet labels. 3.5" x 1.75" doesn't seem to exist in the US. I tried to create a label template in Writer, but the formatting seems impossible to fit to any tight label size, even if just one-up. I miss this from Goldmine, though I prefer Zoho for most things. Any suggestions? I really want to keep the label making within Zoho if at all possible. Thanks, -Paul
Price book for billable hours
How do I setup a price book for billable services instead of goods. Example: Management Consultant Sr. Rate $125/hour This would tie into the quote and purchase order as well. Thanks, Michael
adjustments in crm data through worksheet editor not working
I am trying to update data in crm through the zoho worksheet, but my updates are not saved after I saved them. Need to get a mailing out by tomorrow, so very frustrating !! Can anyone help me? TXS
Is it possible to add an importance level for a lead?
Hi, As we all know, not all leads are equally important. Is it possible to visualize this in the Zoho CRM? For example: lead X is very important to me: I shall give him 5/5 stars. Lead Y is relatively important: 3/5 stars Lead Z is not important: 1/5 ... Is this (or a similar system) possible in the Zoho CRM? Thanks, Bart
different type of contacts
I need to classify my different accounts or contacts as direct sales or potential business partners... how do I keep them separate? I would want a different campaign for each.
How do I View Closed Activities
How do I set up another User to View Closed Activities Only the Admin can view at the moment , Is there a way I can have another User below Admin View the Closed Activities section? Thank You
log various activities, e.g. called client, visited client etc
We are starting a Zoho implementation and would like users to log activities with an Account and/or Contact or Lead. An example would be if an Account is visited in person or a call is made. The user should be able to log the date this happened and record some notes. I don't see a good way to do this. The Call activity is kind of close to what but requires things like call duration to be recorded, and it doesn't appear possible to change the fields. Any suggestions on how to handle this?
To view the images you want to save the file on your computer
Good afternoon, I should say that I write with the help of google translator, I would like to learn to look at the photo attached to the counterparty, it should be required to download to your hard drive, or still have the option to view the photo.
Birthday Alerts/Reminder and Workflow
I still am not understanding, how a system like Zoho can be so flexible, and yet cannot have the option to develop birthday and anniversary alerts, then run a workflow to send emails, print mailing labels, and do a mail merge. Some of the most inflexible CRMs out there can do this.. I think this implementation is long overdue.. If it is possible, then please let me know how to do this.. thank you.
frustration- but christmas is coming
we use case for service calls to peoples homes. In access we use to print out a service sheet for the engineer to fill in and at the bottom was a report of the last 5 service calls. Cases seem to be very badly supported in templates. We need an inventory template for cases please. What a lovely Christmas present that would be.
How to add multiple of the same product to an account
I am trying to figure out how i can add multiple of the same product into an account. is there a quantity option I am missing?
how to add new category under lead status
Is it possible to add a new description under the field "Lead Status"
Zoho Backup
I have backed up my data from Zoho, but I am wondering about the naming of the attachment files. How is the name determined and how does it relate to a particular Zoho record?
Twilio Caller IDs integration for Zoho CRM
Hi all, I think a great addition to Zoho CRM would be to allow custom caller IDs when using Twilio as your VOIP service. Looking at the documentation it doesn't seem it would be a huge task to implement. https://www.twilio.com/docs/api/rest/outgoing-caller-ids It would really be a great help as I have users who work around the country and would benefit from customer caller IDs. Otherwise, love Zoho so far, keep up the good work!
How do I get a leads associated 'Quick Notes' using the API?
I have a requirement to list notes associated with a lead in an application outside of Zoho using the API. I can get the lead information but the notes seem to be contained in a "Quick Notes" field, see below. This seems to be a unique identifier, but I am note sure how to get the list of notes. Does anyone know how to return the list of notes please? < FL val="Quick Notes" > https://crm.zoho.com/crm/private/xml/Leads/getMyRecords?authtoken=[API TOKEN]&scope=crmapi&newFormat=2&selectColumns=Leads(Lead%20Owner,First%20Name,Last%20Name,Company,Designation,Email,Phone,Fax,Mobile,Website,Lead%20Source,Lead%20Status,No%20of%20Employees,Annual%20Revenue)
Rename modules in different languages
I setup language to English (United States). Then I rename module Lead to another name, for example "ABC". When I change language to Vietnamese, it shows ABC too. This is not what I want. I don't want to change Vietnamese name of the module Lead. Please check if this is an issue? Thanks!
Using Zoho Invoice from Potentials
Hi, We currently use the potentials module for all job information but the Zoho Invoice module doesn't seem to work or show any related information for the relevant account. We would like the ability to use the Zoho Invoice module from Potentials so the account and job information can be filled out from the current potential, how can we set this up? Thanks Lee
Setting up a new module.
I have my 'Contacts' module form set up with data entered but I need to replicate the form into my 'Leads' module. Is there an easy way to do this?
Leads
Hello, How do I can find a mobile phone in CRM leads list? Thanks Mihai
Need to change Last Modified Time
Is there a way to change the Last Modified Time (administrator only of course)? We run a report for a sales people based on last modified time for tasks. This gives us a daily activity / call report. However, we have new people to the system and they are still learning to properly update key fields. Sometimes, they put the wrong entry in these key fields that will later feed important reports (ex: one on one meetings, presentations, etc). Additionally, we want to track the number of calls they
Mass Convert Leads
I need to be able to convert many leads at once. Is this possible? On a side note: I researched this topic before posting this thread and tried to post a comment on several other threads exactly like mine and was unable to do so. System stated I was already editing the comment and needed to close the edit before continuing. However I was not editing the comments. Is there a problem with the forums today?
Duplicate data
Hi, I've imported cca 35.000 contacts in zoho, but I have some duplicate. I've filtered it in excel and there is about few thousands duplicate phone numbers. Do you have some feature whitch can find and delete duplicates, or just change its status. Thank you for answer...
BUG formula field
Hello i have to use this formula but i have always error "virgolette mancanti", i add comments to simplify understanding. Someone can help me? //${Invoices.Acc.} => Money Value //${Invoices.N Scad.} => Select menù Field (value: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12) //${Dist. scad.} => Select menù Field (value: 30, 60, 120, 180) //${Invoices.Pag. IVA => Select menù Field (value: subito, distribuito, esente) //${Invoices.Dist. prima scad.} => Select menù Field (value: 30, 60, 120, 180) //${Invoices.Giorno
Email within the app
Hello, Can you send email templates created in Zoho CRM using the corresponding app on your phone? Could use help with this ASAP. Thank you.
No output returned from zoho CRM API using PHP
Hi I used the searchRecords to get the vendors data based on the criteria specified below.However I do not get any result with the below code.Any help would be appreciated. <?php class Zoho { private $token = 'f701c306a8d717e4d987efc7ccfb2712'; public $responseType = 'xml'; public function searchRecords() { $url="https://crm.zoho.com/crm/private/xml/Vendors/searchRecords?authtoken=f701c306a8d717e4d987efc7ccfb2712&scope=crmapi&selectColumns=Vendors(Vendor Name)&criteria=((Vendor
Can I automatically cc myself on emails sent through Zoho?
I saw that this question was asked with no answer. Can someone from Zoho respond to this question? Thanks -jeff
Updating Multiple Records in CRM through a single API Request
Is it possible to update multiple records in CRM through a single API call?
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