Big Deal Alert Issue
We have the Big Deal Alert set up, but we are unable to get the alerts assigned to the appropriate sales people. (ie: the correct sales person who secured the sale.) Please advise what we might be doing wrong. The manual doesn't appear to cover this. Shanson
Call log problem
Hello 2 of our salesman cant log calls even manually when they add call manually they cant see it in the contact activities By the way we don t use any bridge and the chat support dont answer can you explain to us please
Task in Leads
When I create a task against a lead, in the reports "Tasks & Events report" related contact is coming as blank. Request a solution
free version customize field
I am currently using free version I would like to ask, what going to happen if I trial the standard version and customize the account filed , after the 15days trial expire Surely if I choose upgrade, I believe the customized filed will be there, but what in case I wish to back to the free version, will all my customized filed disappear or change back to origin ?
CRM Switch between companies
I have multiple divisions of my company and would love to use one account and be able to switch between CRM's like Zoho Invoice does. Can this be made possible?
ZOHO CRM in Czech Language
Hello, Our customer has problem with english language of ZOHO CRM. Are you prepaire translation of ZOHO CRM as ZOHO Project, please ? Is it another way to import czech fields or titles ? Thank you
Coming from blitz
And blitz my former CRM it was called web lead provider and it would automatically load my leads from insurance quotes where I purchased them into the CRM. My question is, how do I get my leads from insurance quotes.com to automatically load into zoho? Thank you and advance for any help I really like my new CRM so far!
Fetch Related Record
Hi, I am trying to fetch related accounts of contacts. https://crm.zoho.com/crm/private/xml/Accounts/getRelatedRecords?authtoken=AUTHTOKEN&scope=crmapi&id=CONTACTID&parentModule=Contacts However, this returned me the error of <code>4401</code> Unable to populate data, please check if mandatory value is entered correctly. Any ideas how can i do this? Thanks.
estimate/Templates - Character Limitation
Hello.... I would like to know if there is a way around the character limitation within Estimates in a Proposal Template?
How can I add custom notes to an add customModule form?
I've created a customModule with the alias Contracts. Now I have the field 'duration (months)'. I want to add a note (descriptive text) above or beneath with the text: If contract is of indefinite duration, fill in 0 (zero) How am I able to achieve this? Thanks in advance
Change order of related quick-access fields below a record?
Hi Everyone, I believe this will be an easy fix but don't seem to be able to find the answer. Currently, underneath a record (Lead, Account, Contact) i currently have a standard set of quick-access fields: - Notes - Attachements - Open Activities - Closed Activities - etc. I would like to be able to manage the quick access fields shown and manage the order as well. Where can i do that? Under "Setup" i dont seem to be able to find the place where these things are managed. Thanks in advance, Georgij
Massive email contacts who their Account Field is equal to x
Hi guys I d like to make a probably simple question How can I send communications to Contacts who their Accounts field is equal to x? Ex: send communications to the Contacts of the Accounts whose province is Boston Your help will be appreciated Saludos Fran
Users
Hi, I have setup a free CRM account and wanted to test the features. In Users & Permissions there is an option to edit the module-level permissions. I wanted a sub user to only view and create contacts, however once the change was made the sub user can not access any contact denials al all. is there another step i need to take?
Some of my clients are not receiving my emails
I have sent lots of clients emails via Zoho CRM and lots of them are complaining that they are not receiving them so I end up sending it to them not using zoho, they seem to get these. I have spoken to Zoho Support about this issue loads of times and they say no problem exists and all my emails have been delivered. I understand sometimes email end up in junk mail so may be missed, but this can not be the case for every single one Is anybody else having this problem?
Authentication failed:535 Incorrect authentication data
I am consistently getting the following error: Unable to connect SMTP server:mail.mottoinc.com Reason:Authentication failed:535 Incorrect authentication data The only change I have made is updating my password. I have double checked my password but I keep getting error when I try to send emails...
Custom Objects ?
Can anybody tell, when can Custom Objects creation feature shall be available in Zoho. Is is under consideration or not by the Zoho development team.
Forgotten password
Hello, I can't remember my password for office@schoolnet.bg and can't remember which is my alternate email address. Please help! :)
Pick list of available linked contacts
Can I add a field on the account page where the available linked contacts can be given as a possible picklist? I want to highlight which contact should be used for an action when I run a report. Thank you!
Stage History Report
Hi there, I have been busy with this for a long time, but i still can not get it to work. I hope any of you guys can help me. My company sells a product, on a potential level. the process on the potential level is: Demo scheduled software plug-in completed Published Software live Closed won Closed lost U can see on potential level the stage history, now i want to create a report where i can make a cross report with all the potentials that are Closed lost and in the same report i wanna see the
CRM Email and Activity
I'm comparing Zoho with another software we are currently using. I had a situation come up and wanted to see if anyone had an idea of how to make this happen in Zoho. Issue: We realized some auto-generated emails were sent incorrectly so we wanted to send an email to multiple affected users to let them know the issue and capture the email with notes on their account for support/customer service purposes. In the non-Zoho software they use an email campaign and one of the options during the creation
multi-line multi-pick fields?
I am new to Zoho CRM, having spent the previous 15+ years with ACT. We have an agricultural irrigation company that deals with a lot of repeat customers. I would like to create a field in Contacts, that would let me categorize customers by the type of general products that they buy from us. For example, we have 8 major product categories, one customer may only buy in one category, but another may buy out of 4 or 5 of the categories. I would like a field that would allow my users to choose from 1
Accounts
Is it possible that I lost all my accounts? Is it any way to check my crm history to find out what had happened to accounts I previously created?
Use API to get Lead details whilst the Lead is still in Approval Stage
Hi, Our process is currently: A user can register on the website using a gravity form WP plugin approach. The user has to activate their account before they can start using the site. The user will also go into Zoho CRM as a Lead and will sit at the Approval stage so we can check them. What I would like to do is query this user via the API whilst they are still awaiting Approval to pre-fill some elements of their user record on the website. We appreciate a user may activate their web account prior
Related list help
Please see attachment. I am trying to change the name of related list circled in the attachment. The module it self is not name this, and would like it to appear with a different name under the account smodules?
Problem exporting data with arithmetic symbols
In Zoho CRM. If we have a text field filled with a phone number like +1-912-323-2323, while exporting this record the zoho CRM convert it into a calculated value like -1211(or something similar) basically in exporting a report the data is lost. This need to be urgently fixed please.
Zoho and Gmail
We use gmail and zoho and I am looking for more information on how they can work together. I am using the zoho contextual app within gmail, but it is not exactly what I am looking for. When someone sends me an email, or when I send someone and email from my gmail account (within gmail's software, not zoho), I would like to be able to record this email in Zoho and attach it to an account or a contact. When I send an email from zoho (mass email contacts), it seems to automatically attach that email
More user friendly please
I am working from a long list of leads in a campaign and I understand that only 10 leads can be displayed on each page bu after entering a lead's page and want to exit I encounter the following issues: 1. When I enter a lead and want to exit back to the list to continue to the next lead, it sends me back to the very first page (leads 1-10) which means that when I get to numbers 100 up I will have to start on page one and click until I get to 100 every time I enter a lead's page. 2. It does the same
4 DAYS CRM REPORTS STILL NOT WORKING - RIDICULOUS!
I have called support in FOUR countries. I have posted on the forums. I have had chat sessions. I have been promised return phone calls that never come and still NOTHING! Reports in the CRM are not working. It just says "Loading" and nothing ever loads. I need help with this issue ASAP please. Thank you!
Use domain from email to find account name when entering contacts and converting leads
Zoho can make entering contact data much easier. What I'd like to see is; 1. I have an email address in the proper field. 2. when I click the lookup account field, zoho takes the domain name from the email address and puts it into the account lookup field. 3. If the email address to the left of the @ symbol has a single dot, assume the word to the left of the dot is the first name, the word to the right is the last name. But this needs a new button "guess names" ------------------ For example,
Integrating Zoho CRM with Microsoft Exchange Email
Hello, We use microsoft Exchange emails and would like to know whether a) it is possible to integrate exchange emails with Zoho CRM just like it is possible for POP emails. b) if (a) is possible, can there be full synchronisation of emails that will be seen by the user when in Zoho CRM interface and the emails when the user goes to his Outlook Web Access (OWA) environment. Regards, Team Admin
When Merging Leads - Picture Does not merge over
Hello, I like to Select and Save Pictures for my leads in Zoho CRM. When I have to merge Duplicate Accounts, everything goes smoothly. The one thing that does not transfer over and doesn't give me the ability to select which one to merge, is Picture. When I merge two leads together, the picture is not saved. I have to go back, look for the saved picture, and upload it again. Just wanted to bring this to your guys attention. Thanks.
In progress tasks query not working
Hello, I'm trying to create a view to display all the "in progress" tasks. I want to display both tasks and calls. So my query is: ( (type of activity = task) AND (status = in progress) ) OR ( (type of activity = call) AND (status = planned) ) The problem is when I go to the activity view and I try to add the criteria, there is no "planned" value for the field "status". But when I go to the activity list, I can see the calls and some of them have a status of "planned"... Could you please tell me
Very slow to update from the CRM module to our Support module
We use Zoho to track our Technical support for our customers. When we set up a contact in the CRM that works normally. However it is taking over an hour for that contact to show up and be available in our Support module so that we can open up a support case for that contact.After about an hour the contact is available to be added to a new ticket.
Activity View
Activity View I have Customers - Potential - Leads/Contact and Other catagories but when I go to one of my accounts (customers) and add a task why do they always go to the Leads/Contact list. How do I add a task in the Customers section.
Insurance CRM
Does Zoho have a CRM that fits the personal insurance industry without requiring a lot of customization?
Company Names as Contacts for Leads etc.
Everything I do is by company name as buyers and contacts change. Before I get too along, can I re-import all of my leads to reflect this. As an example, when I am looking at leads within the mobile map feature it shows the contact and not the company. Should I just remap the Contact as the company name and the vice versa? Thanks, Tom
100 Workflow alerts per day?!?! WTF?
What kind of a stupid limit is that? 100? I signed up for your top tier CRM Plus @ $60 per month. And I get 100 alerts? I set up the system for automation. And when a field is toggled, the leads supposed to get an email. Now they never get it, at which point in the day I don't even know. PLUS.... I went and added an extra user at $60, just for the freakin alerts, and now that is reached as well. You gotta be crazy Zoho. You guys are losing the plot. That's the point of having AUTOMATION for crying
Displaying notes in Lead reports
Hi, We are relatively new to Zoho and are using it to manage leads. I am confused re. the 'notes' fields! We want to be able to run a lead report that includes various details in the results, including the notes against that lead. There appears however, to be two different kinds of 'notes'? One is a single field within the lead record that has a maximum number of characters. The other notes, which show up on the lead summary page (when you first go in to a lead record before you expand the view to
Web to Lead email notification not using correct template
I have a newly created web form on my site with a custom email notification template selected. However, when the form is processed it is using the custom email template from a separate web form on the site (but resides on a different page.) How to ensure my web form is sending the proper email notification as selected in the setup?
I want to create a report for leads or an Accounts I've called, but didn't create an Open Activity. What criteria should I use?
If a user calls a Lead or an Account, but forgets to Schedule a new call the Lead/Account is lost. I do I find them?
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