A word of caution before switching to ZOHO ONE
To those in another edition of Zoho CRM that are considering switching to Zoho One, make sure you're not over the standard allotted storage limit before you proceed. i.e. anyone using BCC Dropbox and paying for extra storage. There is no extra storage option in Zoho One as of yet, so you will not be able to BCC any new emails with attachments. This may not apply to a huge swath of users but for those that it does it will save you a huge headache until they sort this out.
loading events
I am trying to load evebts from excel and am getting an error "From date must be less than or equal to to date" . Both dates are in the excel file but only the to date is being copied to the data loader. Can you help?
Importação de clientes - HELP!
De: Não Consigo importar Meus Clientes. O Sistema NÃO possui hum modelo de Como preenchido Ser DEVE?
Search for Duplicate Tasks
Hello. Is there a way to search for duplicate tasks? I might have created some duplicates accidentally which were triggered by wrong workflow automation.
Mail merge activity
Hello , I was wondering if theres a way to track activity of mail merge documents activity. For example everytime we get a new client they have to receive a welcome packet and not all of our clients have emails (servicing senior citizens) , so sometimes we have to print it for them. I realized theres no "tracker events". I also noticed that when you email from the mail merge view the system doesnt log the email in activities. Is there some type of workaround ? Thanks.
Mapping Account data to contacts and potentials
Would like to map the data from an Account record (i.e. industry, account specific information about their systems, etc.) to the contact records and potentials. Is there a way to do this? Thanks
Turkish Language support!
Hi, We are thinking of testing ZOHO but need to make sure it fully supports Turkish language. would appreciate feedback from ZOHO experts about this point please. btw. we also need it to support all other options like Books , creator ..etc Regards, Ahmad
Forecast categories
I have created 16 stages for the many steps in our sales processes and have associated them with probabilities using the Potential Module probability mapping feature, however, my boss would like to set the stages as sub categories under 6 main Categories I was thinking I could use the Forecast Category or Type in the Probability Mapping feature, but couldn't see if i could run reports or list views of opportunities using the Forecast Category or Type. How do you run reports using Forecast Categories?
ZOHO GDPR compliance as a data processor
Hiya, I would really appreciate it if Zoho can provide an update about how Zoho CRM will be compliant with GDPR - i know there are threads within other product forums, but I'm just keen to see how Zoho CRM will provide 'contracts' in its role as a data processor with those using this service. Many thanks, Joanna
What the AccountID or LeadID for?
hello zoho team, I would like to know more about my options with ID fields and what are they mainly used for? BR Doron
I can not add a "task" from the "opportunities"
I can not add a "task" from the "opportunities". Button "save" (Zapisz") does not close the window of adding task. Any idea? regards Tom
CRM Feature Enhancement
Hi, I find the BCC Dropbox very useful for recording communications with customers. However, sometimes we send brochures or similar commercial material that is exactly the same for hundred's of emails. I would like to keep the record of the email sent, however storing the attachment 100's of times eats up a lot of space in our storage. I would really like the possibility to choose if I want to store attachments of emails or not in the BCC Dropbox option
Populating field based on data from different module
Hi, I don't even know if this is possible.... We have a schedule module that lists the development times and details of the product. This module contains a code field which is relevant to the specific product and version of the product. We also have an order module where agents can select the product and select the version and raise customer orders. What we need is when the agent selects product1 from a dropdown and version 3 from a dropdown for the order module to look at the schedule module, see
Attachment processing
Hi, Is there anyway of updating a record to show when an attachment has been added? At the moment we have a module to manage documents for potentials and I would like to be able to automatically update the record when an attachment has been added. At the moment it is a manual process of ticking a box when you upload a file. Many thanks, Joe
Implementation Process Task List
We have an implementation process for each new customer that is the same. How can I create a task list with different tasks for each team member that can be checked off as they are completed (no specific dates). And have that list automatically initiate each time we close a deal as won?
Are multiple tables possible in Zoho CRM inventory template?
I am trying to get the multiple products to show up both on the descriptions and the summary table on the final page of a quote inventory template. The problem is that Zoho CRM has a special code to tell the template to display the repeating products. That special code only seems to work in one structure/table per quote and it's the first time you use it. So if I make the repeating structure the descriptions, the final table won't have the multiple products. Any suggestions???
SalesInbox and Meeting Requests
Meeting requests are coming into my Salesinbox with incorrect time of day. Same meeting request retrieved in Outlook has correct time. My user/timezone settings in Zoho are correct. The times appear to be that of the sender in a different time zone than I am in. It is showing me THEIR local time, instead of mine.
Could but CAN NO LONGER delete LEADS
I kept getting an annoying pop up message each time I deleted 100 Leads and since I had several thousand to purge I checked some box that said something like DO NOT ALLOW to create more ????? I can not delete even one record now. How do I fix this mess?
Requests for information
Hi What is the difference between lead, account and contact? How to use these tabs? I am a beginner. Excuse me. best regard Philippe
Single Page with single product
Hi I am wondering if there's a method to prt one sales order with more than one products into separate pages Say 10 products Page 1 only shows product 1 Page 2 shows only product 2 So on Thx
Exporting csv data in unicode
While trying to export my data in Hebrew to a csv file i only get sort of unsupported symbols: "׳ ׳§׳•׳— ׳§׳™׳™׳ " an so on. Is it possible that you don't support unicode? Is there any workaround to exporting my data?
How to create a List view for Leads Module to show only those Leads that are also converted into potentials, in Zoho CRM?
Hi, I am working on list views of Leads module. Here I got a view showing Leads that have been converted to Accounts, Contacts, And/OR potentials. Now I want to create a view in Leads module to get all the converted Leads that are also converted into Potentials. Means I want to get all the leads in this view that are converted into Accounts, Contacts, and Potentials. How can I do this? Is it possible in zoho crm or not? Any help will be appreciated.
How to delete leads waiting for approval?
When I go through my list of leads waiting for approval (Approve Leads) some are from spammers. There is no delete button in the new UI to get rid of dud enquiries. Please remedy this or advise how I can delete.
Does the free version have a expiry date?
Does the free version have a expiry date?
Calculate a formula in the module Product
Calculate a formula in the module Product Hello Community I have a question about Zoho CRM module products, I have a two values. 1 piece price 2 minimum order quantity I would like to create a fled with the formula unit price * minimum order quantity ($ {} * Produkte.Stückpreis $ {Produkte.Mindestbestellmenge})) The error message Missing bracket appears. What am I doing wrong, sorry i'm doing it for the first time. Thanks in advance
Calculate a formula in the module Product
Hello Community I have a question about Zoho CRM module products, I have a two values. 1 piece price 2 minimum order quantity I would like to create a fled with the formula unit price * minimum order quantity ($ {} * Produkte.Stückpreis $ {Produkte.Mindestbestellmenge})) The error message Missing bracket appears. What am I doing wrong, sorry i'm doing it for the first time. Thanks in advance
Add several email adress in the new version
Hello, In the new Zoho CRM version I can't add several contact email adress... What is the best way? Rgds Patrice
Any Zoho consultants in the Los Angeles Area?
I'm looking to find a certified Zoho consultant in the Los Angeles area to assist in the creation of an efficient and effective sales workflow. I am only looking for someone who would be able to come on-site from time to time, so they must be in the area. Please email me at christopherrosslane@gmail.com Thank you in advance, Christopher
created new user but not getting email to get activated
I have a user that I set up as a user but she said she never received an email from Zoho to get her activated. what do I need to do to get her activated? Thanks Tina McGinley tmcginley@crossvilleinc.com her info: Amy Capra email: acapra@crossvilleinc.com
Sync event with Exchange
Hello, do you know a solution to sync Exchange Calendar and ZCRM Event by user wthout use Outlook ? thanks you
Event Response Processing
Is there documentation on how/when the event responses (Invited, Going, Maybe) are processed? Should responses sent from Google calendar display within the participant section of a Zoho CRM event? From their Google Calendar the organizer can see who's accepted the event but in Zoho CRM only responses from people that have accepted through Zoho CRM are appearing. Thanks
Difficult to find the right Facaebook connection in CRM
It is difficult to find the right Facebook connection by using the social function in Leads or contacts. You can only search on name and then we get in a lot of search request a lot of possibilities. Is it possible that we can add the id url to the search instead the name?
Email Tracking: Open & Clicks on links & Attachments
Bananatag tracks emails when 1) opened, 2) clicks on weblinks and 3) attachments opened/viewed. I want to replicate with zoho crm including notification when each activity occurred. Does Zoho have functionality? If so, where is setup?
Want to send lead information to email address stored in seperate module
Hi, My company sends leads to multiple car dealerships. Dealerships have been set up as custom modules with contact names and emails. Is there a way to send lead info to email addresses stored in a different custom module (dealers)?
Goals
How can we add goals by account ?
Settings to share informations (contacts, accounts, etc...)
Hello, we are a small company with 2 people since 2 months. I'm the manager and i have 1 employee. I used Zoho CRM for all my accounts, contacts, opportunities, etc... Now my employee starts and i have created a second user access for him into our company page. He received his login and password. So no problem. When he open the Zoho CRM the page are completely empty: no contacts, no account, etc... I understand it because i have me created for instance the contacts, all the accounts, etc... But
Smaaash Zoho
Queries on zoho 1 .I have created a lead which I assigned to another outlet then why it is still showing in my leads ? 2. How to close the duplicate leads ? 3. How to put a reminder on the future lead ?
Using Generic Emails
Our contacts often use generic emails for their position, but the contact name changes every year. How can I update the contact info without getting the hard stop error "Duplicate values are not allowed. An existing lead with the same Email has been found."? We want to retain the old contact info, but ADD the new info also.
Linking imported contacts to imported companies
Hi, I am trying to switch from Team Leader CRM to ZOHO. I imported my contacts and companies. In Team Leader these were linked (so I could see that at company A the contact person was Bob e.g.), but now there is no more link. How can I link the contacts to the right company? Thanks! Tony
Deal view deals closing in the next 30 days
Hello - Is there a way to create a view that shows the deals with a close date in next 30 days? Thanks.
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