Accounts and Contacts
Hello I’m new to Zoho and wanted to know how best to use the system for a property maintenance business. I deal with Estate Agents who manage multiple properties and wanted to know how to treat the individual properties within Zoho. I have set up the Estate Agent as an ‘Account’. The agent will then send me a works order to quote or carryout a repair at a property, should I treat this as a lead, or a ‘contact’ of the ‘account’ I look forward to hear your thoughts. Tej
multi line::Short vs. Long
Hi, I Want to change the Length of a Multiline Field in a lead from Short(2000) ot Long(32000). This is not possible right now, because the Length Field is disabled. How can I do that? Thank you
Problem with Events and Invitations
We have the CRM calendar sync with Google in a 2 way sync. This is so we can access this calendar from iCal - including adding entries and attendees. When we try to send out an invite, the list gets duplicated many times - presumably because of the sync with Google. I'll end up with 30 invitees for a meeting that should only have three. Additionally, I have no idea what gets sent as an invite - I never receive invites to myself and the others do not seem to get there. Can anyone help me with this
Google Adwords Conversion Corruption
Hi there, I'd so much appreciate some help with this. It's driving me crazy. I'm using a web to lead form on my site, linking into Zoho CRM. I advertise on Google Adwords - search and display. When a ppc, paid click visitor lands on my page and converts from the display network, the conversion is showing as a referral from as.zoho.com. This is affecting my adwords management, as it's not reporting back to adwords which ads or placements are working. Please can someone help! Zakaria
Unable to use email template
Hi When I choose an email template from the email drop down, it does not populate. It has been working perfectly until now. I checked the template and all of the data is there, but for some reason nothing populates in the email. Please fix. Thank you
Accounts and Contacts
Hello I'm new to Zoho and wanted to know how best to use the system for a property maintenance business. I deal with Estate Agents who manage multiple properties and wanted to know how to treat the individual properties within Zoho. I have set up the Estate Agent as an ‘Account’. The agent will then send me a works order to quote or carry out a repair at a property, should I treat this as a lead, or a ‘contact’ of the ‘account’ I look forward to hear your thoughts. Tej
Emails not being received?
Hopefully this hasn't been done to death before.......... I have heard from various clients that they aren't receiving the emails I send from Zoho - not great as it's a sales system! Has anyone else experienced this before? And is there any way of requesting a delivery recpeipt or a read receipt? Thanks in advance
Disabling account creation from contacts
Can we stop users from creating accounts within the "Create contact" form? This bypasses all required fields we have set for account creation...
Contacts not showing up in google maps
I am evaluation Zoho crm. I have about 60 contacts saved, but on my mobile app, only 17 show up in google maps, and sometimes only 2 I've got all pertinent info saved, address including zip. what can I be doing wrong?
Change From Email
I have created a web form with a corresponding email template to thank the user for submitting but I can't work out how to update the from email address to be the company generic one and not the admin one. Thanks
How to make a task or event fully private
Hi, I would like to be able to add a task, note or event, that only can be viewed by myself only. I would like to note personal stuff into ZOHO CRM that is strictly visible for my eyes only. I don't want a boss nor a colleague have any way to see this info. The reason is that my function requires to be fully confidential with certain contacts their info, as it contain privacy related material. How can I achieve that? Thanks in advance,
Zoho Docs & CRM integration
when you integrate Docs with CRM, please retain the ability to have the documents that pertain to certain products/accounts viewed on the products/accounts tab. We like the ability to view everything that pertains to a certain product right there on the front page for the product, including documents. thanks.
"Save" and "Save and Create"
Hello, Sorry for my poor english ... In the french version, in the page for creating Leads (or anything else), there are 3 buttons : "Save", "Save and Create", and "Cancel". What is the difference between "Save" and "Save and Create" ? Thank you for your answer.
Professional Subscription - Number of Uers
Hi, Suppose I subscribe for one (1) professional user, how many users I can use. Is it 1 or 11 (10+1)? Please clarify. Regards KG Madhu
Asterisk Server Integration with ZOHO CRM
Please guide me for Setup VICI DIaler(Asterisk Server) integration with Zoho CRM. I tried Using Phone bridge. Still not happen. Whether any access URL Required.
DKIM signature options for Zoho CRM
Hi all, When sending mails from ZohoCRM to a Gmail account, we get "via sender.zohocrm.com" appearing at the top of the message. I've included sender.zohocrm.com to our spf record (include:sender.zohocrm.com) but we still see the "via sender.zohocrm.com" message. Examining the header, it looks as though the messages are being signed with a DKIM signature. As far as I can understand, this means Gmail will always consider the message as being from sender.zohocrm.com, regardless of spf settings. That
Starting a second unrelated company
Is there a way to setup a second company with new leads separate from the company I am already using Zoho for, ideally from the same email address? Thanks, Chris
I can't find Allowed IP
How I can activate this feature.. note that I don't find her in my CRM
Products in opportunities
Hi, I am migrating from MELSS CRM . How to add products in the opportunity ? Is there any option to create Custom fields in the Opportunity module? Is this provision available in Higher plans? Rgds Santhosh
Where can I find my bcc email?
Looking for my bcc email to sync my contacts from my email automation tool.
Limit sales person view
Hello, is there anyway to limit a sales persons view to only the accounts that are assigned to him, without using territory manager?
Import all the emails my team ever exchanged with our contacts into Zoho
Hey guys, I would like to import all the emails we exchanged with our leads/contacts. Is that possible? We used to use Close.io and we have a record of all the conversations which is very practical. Is there a way to do so? Jon
Is it possible to associate a new unknown contact to an existing account?
I would like to know how to be able to receive an email, adding it directly to an existing account? For example: a collague(Tim from BCorp) from my contact (Tom from BCorp) writes to me and I would like to find it filed under the related account BCorp, taking into consideration the fact that Tim is not yet inserted in the CRM Which steps should I accomplish? Thanks.
Note Field Sometimes Missing
One of our sales staff has the "Note" field on some of his leads and not on others. When I log in under his credentials I can see the note field on my computer. But you cannot see it on his. Again, this is not every lead, it seems pretty random.
Cannot set up email.
Hi. I am testing the zoho crm software for our company. I am trying to set up email so I can receive email in Zoho. The manual says go here: Setup > Personal Settings > Email Settings > POP3 (Zoho Mail) However, I do have have an "email settings" link under personal settings. I am pulling my hair out trying to figure this out. Ha. Thanks.
No email on free version?
I learned that email integration is not available on the free version. Does this mean there is no way to receive an email in the free version? On the free zoho support app, you provide a zoho email address and I forward all my emails to this address. Is this not available in the free zoho crm? It seems strange to be able to send emails but not receive them. Is that really the way the free version works?
Safari Support
Hi all, Just noting an issue when using Apple Safari. For some reason you cannot add more than 2 products to a quote, however when I use IE it works fine. In Safari you click the Add Product button and nothing happens.
Use Multiple Currencies for a product.
Hi all, I received a question from a customer which got me looking around the internet for a solution but couldn't find it anywhere. The customer wants to upload his products with multiple currencies. These currencies are defined on a price list sent to his customers who uploads the price list to their system therefore the price for the defined currency cannot be modified until the customer sends a new price list. One product will contain several prices and for accounting purposes they need to be
Please Cancel My Subscription
Dear Zoho, I've been in touch with support to please stop my subscription. They keep telling me to downgrade but downgrading appears to be not working , and sends me to some webpage that doesn't have any functionality. Please manually downgrade me and send me some confirmation that I will not longer be billed. Thanks - tmd@seotuners.com
Help using webhook to send SMS message
PLEASE ! I need assistance using "Text Marketer API" to send an SMS using Zoho CRM's webhook facility. The API documentation for their facility is here... http://wiki.textmarketer.co.uk/display/DevDoc/Text+Marketer+Developer+Documentation+-+Wiki+Home Could some kind person provide a walkthrough for how to complete the webhook details screen in Zoho CRM?
Team Collaboration within Zoho CRM
Am I able to send a message to a specific Zoho CRM users within CRM that is related to a Case, Potential,... The example being that I'm looking for an update on a specific Case from my coworker who is responsible.
HOW CAN AUTO CREATE UNIQUE CUSTOMER NO FOR VARIOUS TERITORRIES.
Hi! I am using zoho crm for an educational Institute and want to create territory wise an unique ID for all the students. How can I add this feature. Durgesh Dixit CMCI Pvt. Ltd.
Zoho CRM picklist changes not saved
In Zoho CRM, the changes I made to picklists for Industry were not there when I logged back. This has happened twice; the second time I was very careful to "save" on the changes, but they were gone the next morning when I logged in. Why? Is there a special setting/setup to allow changes to be made to picklists?
Zoho
Hi! It seems that whenever ever leads are pushed into Zoho, leads in Zoho are being reverted back to when they came in. So, if it came in as an Unknown for the business name, but the sales person called and received the name and updated it, a short time later, they will go back to lead and it will have been reverted back to Unknown rather than staying as the updated business name they have put in. This seems to happen every time we push leads in. I think that these clients go back on our sight and
Data Migration Tool - format of Account ID when importing Potentials
Hello, Currently evaluating Zoho CRM and I'm testing out the Data Migration tool to import some historical Potentials. Unlike the import tool (which uses Account Name), the data migration tool maps to Potentials to Accounts using the Account ID. I've tried including the Account ID in my CSV file a few ways - "zcrm_185163200000XXXXXX" and "1851632000000XXXXX"... I've also tried using the Account Name. No matter how I try, the tool skips the records as it is unable to map the account ID in the CSV
CRM Scheduling tool for swervice based business
Currently I use Contacts in CRM to manually enter customer details (from email or phone inquiry/lead) and then create an event (job sheet) with job details and assign it to a tech. This event then appears on the calendar and techs access their daily jobs via mobile app. Is there a way to sync the contacts to events so that info like name, address, phone number are auto filled on the event form from the information I enter on the contact form? Currently I am filling in the same information manually
Accounts and Contacts related fields
When I create a "Contact" from within an Account record, why does the name, email and phone not automatically transfer over? Right now, when I create a Contact from within an Account, I have to open a 2nd tab on my browser and toggle back and forth to manually copy the contact info over. How do I get that info to auto-populate into a Contact from within an associated Account?
Zoho CRM can't send letters
In the Zoho standard Edition, you can't send a letter. That mail merge function was basic in ACT. But in Zoho, somehow they feel sending a letter for a salesperson is a premium feature. They don't tell you that in their comparison guide. https://www.zoho.com/crm/help/erutaef321.html Instead it's hidden in the fine print https://www.zoho.com/crm/help/templates/mail-merge-templates.html
Form With Joomla Site
I cannot figure out what the issue is ... I paste the generated Zoho form code into my Joomla site. When I run the form from my site it is sending me to the designated landing page without a problem but it is not dumping the data from the form into the database.
Facebook integration -not showing social profile
I made the connection with facebook, but zoho in contacts is not showing automatic the social profile! Only the manual association is show. Thanks
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