How to unsubscribe an account without changing the group?
Hi, i like to unsubscribe an account to create another one with different email. Can somebody tell me the steps? Thanks
Field Names Don't Match in Leads Form
In the Fields List the field is named "Last Name" (Screenshot 1: attached). In the Leads Layout it is also named "Last Name" (Screenshot 2: attached), however in the final leads form after the info has been entered and saved as a new lead, the "Last Name" field is now appearing as "Lead Name" (Screenshot 3: attached). This has caused some confusion amongst our sales team. Can you help rectify this? The "Last Name" field is not editable in the fields list so I'm not sure why it's converting to "Lead
Zoho & Skype calls
Does anyone know if I can automatically dial telephone numbers direct from Zoho using my Skype account? At the moment when I select a phone number from Zoho it opens my Skype screen but does not automatically dial or populate the Skype screen with the telephone number I clicked on so I have to copy and paste from Zoho manually. Any help would be greatly appreciated.
Associate a Contact with an email sent to a lead?
Is there a way to associate/link a Contact (or another Lead) to an email sent to a different lead? I know we can track the emails sent to a particular lead or contact, but if I wanted to associated a 3rd lead or contact to that particular email, is there a way to do so? An example of doing this is to associate a Contact with an introductory email to a particular Lead b/c that Contact made a referral or a suggestion. It would be nice to attach the Contact to that email, without including that Contact
Export contacts and leads of a certain campaign
I need to export all leads and contacts associated to a certain campaign, with their principal and secondary email addrsss: how can I do so?
different values in a pick list when from PC or from Cell
I must have made a mess with the Tasks Module. I have personalized the pick list: "Status" with 6 values, but 1. when I update the field for a task I find "Not started" repeated two times - from the pc and 2. from the iphone "Completed" isn't available, "Not started" is listed one only times (I made the reset to be clean). Can someone help me understand and fix this funny situation, please?
Changing of translation
Hello, our company uses Zoho CRM in russian, and we have a problem: the translation of standard field's name has changed 2 times by itself (tab "Potentials, mandatory field "Closing date"). What can be the reason of this? Is there a way to fix the translation?
Loosing info when changing plans
Hi I want to know whether or not is possible to buy for some months the Enterprise Edition and after that downgrade to the Standard one. Is there any info that got lost in this downgrade? Thanks
Extra storage
Hi, I have a question about the extra storage offering crm zoho. If added 512 mb per user (2 users), is 1024 mb total for the organization? That is, a user could use more than 512 mb? or limited to up to 512 mb? Thank you
Change the view of open and closed activities for a client
How can I change the view of open and closed activities for a client? The current view for Open Activities: Subject Activity Type Status Due Date Start DateTime End DateTime Owner Name Modified Time In this view, I may want to remove the field "End Date Time" and replace it with another attribute (field) from the client task. The current view for Closed Activities: Subject Activity Type Status Due Date Start DateTime End DateTime Call Start Time Owner Name Modified Time In this view, I may want to
Signing in to ZoHo through MS Outlook Add In
Apols if this has been done before. I can't sign in to ZoHO through the Add In function. It tells me " please specify a valid email and password. I have uninstalled the app twice, changed the password twice and still no good. My colleague has used my details on his lap top and signed in without a problem. I guess it must be my laptop and some conflict. Anyone got any ideas. Cheers Tim
Search Help
Trying to figure out how to search for Accounts who have a specific product. Should be easy but I can't find a way to do it.
Can I have 3 free users and 1 Standard?
Can I have 3 free users and 1 Standard so I can have 4 users in the same CRM?
Customise the labels of Standard Fields
Hi, It would be really good if we could customise the labels on the standard fields particularly the address fields in Contacts and Accounts. The address fields aren't entirely suitable for all countries and if you use custom fields in the address section in order to get labels that are more relevant you lose the copy feature for duplicating the mailing/Billing address data in to the shipping/other address fields. Would this be possible? Regards, Gavin
Columns Displayed on Home Page
Hi, On the home page, in the customization mode, we have events and open tasks displayed. Is it possible to add a column into the sections for 'Related to'? This column is displayed under the activities module Many thanks,
Need to Understand the Account Module?
Please help me out to understand the account module, if possible any demo AVI is Available send us the link detail Regards, Vikram Kirtani
MANUAL
¿ Donde puedo conseguir el MANUAL DE USO en PDF?
Inventory Templates Disaster
I just signed up for the Professional level of CRM. The first thing I needed to do was modify the quote template. What a disaster. The html editor provided is very low quality. I never did figure out how to alter a table once it was placed. Finally, I took the code and modified it in a professional html editor and pasted it back in. The back and forth has taken a whole day and still there is a problem with two of the database fields populating. I am very, very disappointed in this functionality,
Company Screen too large for computer screen
Some of the company screens no longer fit within the computer screen, some do. Why is this happening and what can I do about it. I have to scroll to see the entire company screen.
special characters
what about foreign characters since Spanish names have elevations on them like ñ and other languages have different elevations and when I have them as account name and uploaded the excel sheet, I think they missed these characters and ignored all the relevant data. any way I can get these special characters as account name as I have account name with these characters. Thanks. Regards, Shri
Email when closing a case
Hi. I've set up a web-to-case form and installed it on my website. When I answer and resolve a case and close it, is it possible to have an automated email go back to the creator of the case, the person who sent it to advise them it's closed? I know how to make the email but I don't know how to automate it. Also, what will be the trigger? Do I just enter the date closed? or do I change the status to closed? or do I need to do both? Thanks
Reports
Hi there, we are testing the free version, and I like to know if I can make some reports about the new fields that I created in Contacts. For example, I`ve created the field Zone in Contact, and I want to know how many of my contacts are from this zone. Is this possible? Thanks!
Data sharing with roles and profiles
I am setting up Zoho for my organization. We have two distinct functions within our company and I need to determine how to control who sees what data. We have purchased the Professional edition. I have users who need to be able to access/edit all data (no problem with that). My difficulty lies in setting up roles/profiles for users who need to be able to access/edit only some data (defined by a custom field). The second type of users need to be able to access/edit data owned by users currently in
Email to CRM
Hi, I am just starting to test Zoho CRM. Is there a way to have all emails into e.g. the info@domain account showing up in the CRM? thasnk Oliver
sort of report content fails: see screengrab
Dashes and text should not be intermixed.
auto load task/event status field in criteria
auto load status field in criteria
grouping contacts
Is it possible to group or tag contacts and accounts? For example: I belong to a couple of different networking groups and I often forget which contacts belongs to which networking group; can I tag XXX number of contacts as "networking group A" and then search for those people by "networking group A"? Thanks
list view not showing all records
When I filter my accounts and switch over to list view, only some of the records are in the list view.
Email notification re new lead
I've created a web to lead form which will be integrated with our website. When a lead is submitted via this form I would like a notification email sent to a nominated email address to notify the sales team that a lead has been received through the website. How do I set this up?
Is it possible to delete my Zoho CRM free edition and get added to my employer's CRM using the same email address?
Hi All, I'm trying to deactivate my free edition account. My Employer uses Zoho recruits, people, CRM etc for its services which are all paid Enterprise edition. I have all of my information on this other products except CRM with the email address didi@myemployer.com. Then recently i registered for the free edition on zoho CRM with the same email address 'didi@myemployer.com. The issue now is that its impossible for my employer to add me to the Company's CRM since i already created my prof'ile on
Unable to edit contacts information
Struggling here, the issue I have is that when editing contact details I save but the programme hangs and I have to refresh from the task bar or sign out then sign back in again, this cannot be right, do you have any suggestions. thanks Dave
how many emails I can send per user per account
I can not send more than a 500 mail per day, we are 3 peoples doing this, there is like 170 eachone???
ongoing email template administration issues
I am admin of the CRM. My users are creating email templates. A)I want to receive warning/notice that a new template has been created so that I can verify its quality BEFORE it gets sent out! B) I want all templates to have certain fields filled out in a certain way e.g. all reply to are filled out with a specific email C)I want to know email templates are being most used.
CRM Mass Email Problem
In Zoho CRM, in the Contacts mass email page, I select my template and then in the select records tab, I select one of my Monthly email lists (all of which have about 190 contacts). But I am only able to send to the first 100 displayed, I cannot see any more, If I try to push the "next" button to see more records it is just empty. I have verified that all the contacts are there in the Monthly list campaigns. It seems to be a problem with the website, I hope this can be fixed quickly.
Selling funds units to investors
We are looking for an easy to use CRM. We represent a number of investment funds and we recruit investors. Its a few to many scenario. Our database of potential customers is 40,000+. Is there someone else doing this with Zoho? Its similar to what financial advisors would use.
Why Zoho?
I'm looking at a few different CRM systems - most specifically, i've nailed it down between the following. 1. Zoho - Obviously lol 2. Salesforce - http://www.salesforce.com 3. EcountErp - http://www.ecounterp.com I've put links to salesforce / ecounterp, so you can look at them. We're looking for a full 360 CRM, that can handle a lot of different elements, such as accounting/invoicing, etc. Can Zoho Help with this? We're really hoping someone on Zoho can help convince us to go with them over others.
Kudos on the New Web Forms + one feature request
Thank-you for adding the great new functionality like Captcha, Hidden Fields, File Upload, the visual editor, background & font options - all things I had to fix in Dreamweaver before now. If I can put in just one request for future enhancements, it would help to be able to select between the current 2 column design of: to a stacked or one column design like this (better for narrower spaces like WP Widgets:: Or even the newest 'label in field' style (which takes up less space): Until then, I'll still
Insufficient privileges
Hi, I am the administrator but I cant access the Layout Tab under Customization. First time this has happened and never had a problem before now.? any ideas?
Idea or request
Is there anyway ZoHo can automatically load my leads directly from the lead provider into my ZoHo leads? There is a competitor of your that has the capabilities to do so. See below: Using your Radius Dropbox Email Address (Dashboard > Your Profile > Below Email Settings) you can import leads automatically from your lead vendors. Here are the steps to start the importation process: 1. Copy your Radius Dropbox Email Address under Your Profile (example - dropbox@123456.accountname.radiusbob.com) 2.
how to send a comment from sales manage to sale rep concerning an account
Hi, Is there a way, as a sale manager, to send my rep a comment about an account they are working on. As an example, I see the rep called an account, I read the notes the rep wrote and I want to provide an idea but I do not want to send it by email. I would like it as part of the account history. Any ideas would be greatly appreciated. Thank you
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