Live webinar - Bring your apps inside Zoho SalesIQ with Widgets and Form Controllers
Greetings from Zoho SalesIQ! We hope you are all staying safe during the pandemic. We are happy to inform you that this August, we will be hosting a session that will talk about Widgets and Form Controllers in SalesIQ 2.0. What are Widgets? WidgetsFirst impressions of the new SalesIQ Tracking version
I was thrilled to see that a new version is available, thinking of the improvements and maybe a few new features. I am trying the new SalesIQ Tracking and have to say, I keep switching to the old version. The experience is tiresome as too many extra clicksAny way to override SalesIQ marque detection when determining the current page?
Hello, It appears that SalesIQ derives the page that the customer is currently accessing from the page marque. In most cases this is all well and good, but if the marque is dynamically updated, this can make it rather unusable for the purpose for whichAllow the reordering of Criteria Router Rules
The criteria router feature in SalesIQ is a great feature as it allows me to define different rules for different pages on my website and lets me add contextual quizzes. If I understand it correctly, the Criteria Router evaluates these rules in order,Add an undo button in code less bot builder
This will help when we accidentally cut the wrong flow using the scissor tool. The code less bot builder, in addition to disconnecting the flow, also rearranges all the downstream blocks all the way at the bottom of the screen. So we need to reassembleCapture more leads with Realtor Zobot, the real estate bot assistant!
With the real estate Zobot, you can literally close more deals than humanly possible. It engages, nurtures, and converts buyers and sellers into clients. Say there is a visitor on your real estate website who is on the lookout for a new place to move in to or is looking to sell his/her property. The visitor is pretty lost and is seeking for help. You, being a real estate agent who is endlessly juggling old and new properties, evaluating properties and chasing goals, miss out on this potential visitor.Effortlessly implement and manage SalesIQ for your business with Brands!
Brands! Previously known as Websites, is the new smarter way to manage your business by categorizing multiple brands (websites) inside your SalesIQ portal to provide versatile support and engagement. An organization that runs multiple brands (websites)Join us for a live webinar on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of our all new Codeless bot platform in SalesIQ 2.0 that lets you build chatbots for your website with absolutely no coding skills! In theSalesIQ SDK for React native error on building
Hello there, I want to intergrade SalesIQ to my react native application, the installation guide very clean and I am following these step fine. But unfortunately I got an error on building: D:\MY_APP\node_modules\react-native-momosdk\android\build\intermediates\runtime_library_classes_jar\debug\classes.jar:SALES IQ visitor ID numbers..
Hi all, Each visitor has a unique number. Does this correlate to our CRM records or is Zoho creating this as the visitor arrives? I would really like to see who these "numbers" are and how we can reach out to them (many are not engaging in chat.. whichCodeless bot smile rating descriptions need updating
With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It wouldCodeless Bots : Storing data with context and visitor fields
The Codeless bot platform in Zoho SalesIQ helps your build virtual assistants for your business website the easy way - the no-code way. All you have to do is design a flow chart that will define the flow of your bot using drag and drop elements and you'reLearn all about the advanced Zoho SalesIQ tools that you can use for your business!
Greetings from Zoho SalesIQ! We are back with the second part of the Zoho SalesIQ event series for the MEA region that will talk about all of the advanced features in the all new SalesIQ 2.0 that will help you improve customer engagement on your businessForm Controllers in Zoho SalesIQ to collect and push data to different applications
What are Form Controllers? Form controllers in Zoho SalesIQ are used to modify the fields in a form and to process the data filled in the form. When a user adds or updates an input value in a form field or clicks the submit or cancel button in the form,Creating Widgets in Zoho SalesIQ using Webhooks
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions They are basically used inside SalesIQ to display different categories ofOne More Zoho useless app due to overly restrictive "Brands"
SalesIQ is now the second Zoho app we can't use (first was Social), because of the overly restrictive use of "brands" without a hefty additional payment. Zoho One is very quickly becoming not such a good deal nor choice. We have a separate website forSalesIQ chat routing - Connecting right operators with visitors
Running a big brand would involve handling multiple visitors from various domains and requirements. Routing all the incoming chats to random operators and transferring the discussions to the required operators will be very ineffective and time-consuming.Return types in Widgets
Widgets in Zoho SalesIQ help you display different categories of essential information required for operators right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different widget return typesAdding a Channel to SalesIQ
I have a client that currently uses Zoho CRM and Zoho Desk. They would like a live chat to place on their website that has a mobile app and chat bots (something like SalesIQ). However, they would also like to have all this work over SMS as well. Does the SalesIQ API allow this? Can I add visitors without them being a visitor on a website? Thanks! Bryan RedeagleIs there a way to stop multiple Zobots interfering with each other?
I have three Zobots operating on my site. They pop-up on these pages: https://www.forbesbaxter.co.uk/not-our-customer/, https://www.forbesbaxter.co.uk/brand-marketing/ and https://www.forbesbaxter.co.uk/chatbot-demo/. The idea is that I use chatbots toBuilt in logging library for Deluge Script
The info keyword is very useful to inspect the various message objects in Deluge, but some way to store these logs for a while (even if they get deleted every 24 hours or so) is even better. A built in logging library in Deluge script would be immenselyExplore the potential of Zobot-Zia Skills integration
Basics first, what is a Zobot? Zobot is a flexible bot development framework, that will let you build AI assistants that can be deployed to assist visitors hitting your site. Functionalities of the bots can be streamlined based on your business requirements without having to compromise your needs. Zobot is also open for integration with other best bot building platforms. What are Zia Skills? Zia skills platform lets you build conversational AI assistants, that are capable of more than just merelyAuto-reply message as bot in FaceBook Messenger
Hi, I'm Zoho One user, looking for a better solution how to create Auto-reply messenger bot, when customer send us a private message, example "pm" or "I'm interested in your product", during the Facebook Campaign. I want the bot be able to filter theInput Parameters in Widgets
Widgets is a feature in Zoho SalesIQ that lets you display different categories of information required for your operator right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different inputCan you limit SEO penalties by delaying the appearance of a pop-up?
Google is not keen on pop-ups and has got even less keen on them with the new Core Web Vitals updates. But I like using pop-ups. If you delay the pop-up so it only appears 10 seconds after the page loads, do you avoid Google’s penalties?Discover the future of customer engagement with the all new SalesIQ 2.0!
Greetings from Zoho SalesIQ! We are excited and proud to announce that the newest version of Zoho SalesIQ - SalesIQ 2.0 is now live! What we're also excited about is that we are hosting a series of events to talk to you about all of the features in ZohoSections in Widgets to display different categories of information
Widgets are user interfaces that can be built as a part of SalesIQ's platform to display actionable data from multiple integrations. What are Sections in Widgets? A section is a structure in a widget that can have a title, data & actions. Actions areWidgets in Zoho SalesIQ to display actionable data from multiple integrations
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions. They are basically used inside SalesIQ to display different categories ofZoho chatbot clickable url
Hello i am Peter from the Netherlands, i am just new with zoho and i am trying to make a automatic bot for my customers. I only have one big problem and that is that i don t now how i can answer the customer true my bot with a clickable url link. I canEnhance and grow your B2B relationship with Company scoring
SalesIQ 2.0 introduces yet another B2B relationship enhancement tool, the Company scoring. This feature allows you to score companies based on various rules and criteria. Once the company in your portal satisfies the rule, the specified score will beCodeless Bots : Response blocks to collect visitor information
What is the blocks gallery? The Blocks gallery is a collection of enriched UI elements & actions offered by SalesIQ that can be used to define the interaction flow while building your bot. Response Blocks: This category of blocks can be used to collectSales IQ chat start REST Api
Hello, I am trying to handle the conversations between the operator in salesIQ and visitor in my chatbot. So for that, I am using Sales IQ V2 REST Apis, So from the API collection, I figured it out of using conversations Visitor Api to send visitor messagesSalesIQ one minute website visits
We just started keeping track of visits to our website using SalesIQ and there is a very high rate of direct traffic with time spent on site just over 1 minute. It comes from all over the globe. Anyone know what this is? Does not seem natural and seemsCode less bot builder issue: cannot disconnect single edge in the middle when multiple buttons go to same block
In the code less bot builder, if there are multiple buttons all going to the same block, it is not possible to disconnect a single edge in the middle because clicking on the Scissor icon only removes the lowest edge. This is because all the connectingCodeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. AddCodeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will beCodeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.Detect the profanity in messages and add a professional touch to the conversation
Keep up your business standards by automating the process of identifying and blocking the usage of profanity. During live chat, operators might face some abusers and usage of offensive language. You can prevent this by implementing profanity library featuresBuild strong relationships with your B2B customers via SalesIQ
Introducing Company module, an exclusive feature that enhances your B2B relationship. B2B based sales and engagement have been showing steady growth recently due to the number rising startups and entrepreneurs. So, we have added an entire module dedicatedCHATBOT (ZOBOT )
can someone please tell me how to add different msg for every option in the bot builder? ZOBOT for sales IQNext Page
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Announcements
Alert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025
Action Required: Upgrade to the New SalesIQ Live Chat Widget We're reaching out with an important update regarding the SalesIQ Live Chat Widget that requires your immediate attention. Effective December 31, 2025, audio call functionality will no longerYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingFuel up your sales with the Zoho SalesIQ + Bigin integration
Hi everyone! We’re happy to bring you the all-new Zoho SalesIQ + Bigin integration. With this, every prospect from your website instantly becomes a contact in Bigin, complete with transcripts and follow-up tasks, so you never lose a lead again. Let'sImportant Update: Changes to Google Translate Support in Zoho SalesIQ
We’re updating our default chat translation options across all Zoho SalesIQ data centres to offer a more secure, in-house solution for your translation needs. What’s changing? We will be offering Zoho Translate (our in-house tool) as the default translationAutomate timeout chat tracking with Workflows in SalesIQ
With our feature-packed Nova release, Workflows has become one of the most powerful tools in Zoho SalesIQ. They let you automate follow-up actions when key events occur, such as when a chat ends, a visitor leaves a bad/good rating, or a lead is updated.
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Open "Live Chat" from a hyperlink?
Hi, I often write paragraphs and text on our company website, and usually say you can get in touch with us via live chat. Can the chat window be triggered to pop open without clicking the chat graphic in the bottom window, and use it in a hyperlink? ie:Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it
Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it. I get leads from our website and we need to make sure those are not junk. So we are using proactive chat bot and we need mobile OTPs to
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Sticky Posts
Alert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025
Action Required: Upgrade to the New SalesIQ Live Chat Widget We're reaching out with an important update regarding the SalesIQ Live Chat Widget that requires your immediate attention. Effective December 31, 2025, audio call functionality will no longerYour bot just got smarter: AI-Powered routing that reads between the lines
What if your bot could tell the difference? Between a visitor who just needs a quick answer, someone actively comparing options, and a frustrated customer one click away from leaving? Most bots can't. They deliver the same response to everyone, missingBig Things Just Dropped in the SalesIQ Universe: Top Upgrades You’ll Love in Nova’25
Nova'25 has landed, and it’s packed with meaningful upgrades to help you engage smarter, work faster, and scale with ease. Whether you're into proactive messaging, smarter automation, or better admin control, there's something here for everyone. Here'sPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching throughOpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,
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