Configure Plugs in SalesIQ and save yourself the trouble of writing logic more than once!

What are Plugs?

Plugs in SalesIQ is a feature that can be used to connect the Codeless bot with different applications (Zoho apps and external apps) with the help of user-defined inputs and outputs.
They can also be used to perform a user's own logic or control the flow of the Codeless bot.
This function can be implemented using Deluge Scripts or webhooks.

Why do you need plugs?

Plugs in Zoho SalesIQ are mainly used to perform operations with inputs from the codeless bot and provide user defined outputs to the codeless bot. For example, visitor data like email, phone, etc. can be set as the plug's input and that data can be pushed to any third party services (say lead generation) and the data from the third party service can be given as the plug's output (say lead id, etc).
With plugs, you can save yourself from the trouble of writing or building logic more than once. These plugs can be created once and used in multiple places in the bot.

Here's a real time example to help you understand how plugs work. Let's take an e-commerce website. In this scenario, lead creation is a crucial task. For this purpose, you can configure a plug that collects the visitor's name and email and generates a unique Lead ID and use it inside the Codeless bot in order to avoid doing this task time and again.

Sample Code:

name = "";
if(session.containsKey("name"))
{
name = session.get("name").get("value");
}
email = "";
if(session.containsKey("email"))
{
email = session.get("email").get("value");
}
response = Map();
if(name.isNull() || email.isNull())
{
response.put("leadid","-1");
return response;
}
leadInfo = {
"Last_Name":name,
"Email":email
};
createResponse = zoho.crm.createRecord("Leads", leadInfo);
response.put("leadid", createResponse.get("id"));
return response;

How can you add these Plugs inside SalesIQ?

To add a plug inside SalesIQ,

In the SalesIQ dashboard, navigate to Settings > Developers > Plugs.
Inside the Plugs dashboard, click Add.
Give your plug a name and also add a description and then click Create Plug.
Then, configure the handler.
Click on Parameters. Inside the Parameter Configurations section, add the required input and output parameters.
You can test every plug by clicking on Test in the Plug Preview section.
Once you are done configuring the plug, click Publish.

Start building plugs for your Codeless bot right away!

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Michelle Concetta Fernando

Sticky Posts
OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantly
Plug Sample #9 - Get Notified on Cliq When Your Premium Customers Interact with SalesIQ's Zobot
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Cliq to make your job easier. Just imagine whenever a potential lead or your premium customers are on your website, and they engage with your chatbot,
Ready for a Meet up? Coz ZUG is back! Zoho User Group - US 2023
Picture yourself in a dynamic environment buzzing with the energy of like-minded individuals who share your passion for harnessing the power of Zoho. Our ZUG meetup is not just an event; it's a gate way to a realm of possibilities. It's where you can
Hide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering your
Meet us in your city! Zoho User Group (ZUG) meetups - India 2023
We are excited to announce that our Zoho Users Group (ZUG) in-person meetup is back in India. These meetups provide an excellent opportunity for Zoho users to meet and interact with experts and network with other users. This year's Zoho SalesIQ ZUG India