Working with Telephony
Call Queue Enhance customer experience by reducing the wait time for customers to reach the agents by enabling the Call Queue feature. When the agents are busy, a call queue places incoming calls in a line and distributes them to the agents once they ...
The recording option in the built-in phone feature lets you record incoming and outgoing calls made from your Bigin account. Each organization will have 1000 minutes of free storage for the recording. When the storage reaches maximum capacity a ...
Configure Outgoing Call Users
You can specify the users from your Bigin account who can make an outgoing call by assigning them a number. Once that is done, the user can make outgoing calls from the number. To configure outgoing call users Click the Outgoing call Users tab. ...
Configure Incoming Call Routing
Define what needs to be done when an incoming call is received. Either configure an IVR menu or associate a user to receive the call. Configure IVR: Interactive Voice Response is an automated system that interacts with prospects on your behalf and ...
Telephony in Bigin
On a typical day, a salesperson will make a lot of calls to prospective customers, trying to sell them products. They also receive support calls from their customers. A salesperson who hasn't integrated their phone with Bigin will have to call each ...