Advanced Campaigns
I am unable to select a few of my events in EventBrite while creating an advanced campaign. Why?
Only public events in EventBrite will be displayed during the advanced campaign creation process. Private events will not be displayed in your Campaigns account. To create an Eventbrite Campaign, Create an Eventbrite campaign As soon as you connect ...
How can I view the updated survey reports in Zoho Campaigns?
To view the updated reports: From the navigation toolbar, choose Reports and select Sent Campaigns. Select a survey campaign. Switch to the Survey Reports tab. Click Refresh to update the survey reports.
I am trying to send a survey through Zoho Campaigns but it says that none exist. Why?
Check to see whether the surveys have been published in Zoho Survey. You can only use surveys that have been published in your Zoho Survey account.
Can I send chain campaigns based on survey stats?
Yes, it is possible to send chain campaigns based on survey stats such as completed and incomplete surveys.
Will I be able to view survey reports in Zoho Campaigns if I deny the SurveyMonkey integration?
No, if you do not integrate with SurveyMonkey, you cannot view the survey reports in Zoho Campaigns. To get the survey reports updated, it is mandatory to integrate the SurveyMonkey account with your Zoho Campaigns account.
Can I view survey-related responses while taking the survey?
Yes, you can view the responses in a survey under the Recipient Activity tab of that particular survey's campaign report.
Why can't I view any SurveyMonkey-related surveys in my Zoho Campaigns account?
There are two reasons this issue may occur: 1. If you’ve integrated with one SurveyMonkey account and created a survey in another SurveyMonkey account, check the integration and re-integrate using the SurveyMonkey account with the surveys you want to ...
Are merge tags mandatory in survey templates?
No, merge tags aren't mandatory in survey templates because we’ve embedded survey links inside the survey templates. However, if you are using a general template, you'll need to include merge tags so your survey links are visible in the template.
Why aren't subscribers receiving my RSS Campaigns?
If your subscribers aren't receiving RSS campaigns, check to make sure content is being added to your website.
If there's no website update, will the RSS Campaign trigger?
In this case, no campaign will be sent.
Where can I find the e-commerce stats in my Shopify account?
You can view the e-commerce stats in the Reports section of your account. Note: Only paid users can view e-commerce stats in their Shopify account.
What if I already have a track code in the order processing script?
You can paste the Shopify track code alongside other codes in the same script box. This will not impact reports generated by respective code-related websites.
Where can I view the coupon campaigns, exclusively?
Follow these steps to view coupon campaigns: From the navigation toolbar, choose Campaigns and select Advanced Campaigns. Click the Coupon Services icon in the top-right corner. You will be sent to the Coupon Services page. Select History tab.
Where can I validate a coupon code?
To validate a coupon and view details: From the navigation toolbar, click Campaigns and select Email Campaigns. Click the Coupon Services icon in the top-right corner. You will be sent to the Coupon Services page. Enter the coupon code, and click ...
I got an error message that says, "No live events are present in your configured Eventbrite account." - What does this mean?
Please check Eventbrite to see if the event is public or private. If it’s private, change it to public and create an Eventbrite campaign in Zoho Campaigns.
Can I create an Eventbrite autoresponder campaign?
No, it is not possible to create an Eventbrite autoresponder campaign.
Can I promote an event using Zoho Campaigns?
Yes. If you have created the event in your Eventbrite account, you can use our Eventbrite integration with Zoho Campaigns and send the Eventbrite campaign to your recipient list within minutes. Note: This only works if you publish your event using ...
I want to send a chain campaign to all unopened subscribers of an A/B Campaign. How do I create one?
It is not possible to create chain campaigns for an A/B Campaign. However, you can export the unopened subscribers, import them to a new mailing list, and send the campaign to the unopened recipients. To export unopened subscribers: From the ...
If both A & B score equally - who will be the winner?
If both A & B score equally, we will extend the test time by half an hour and recheck the results. If the result remains the same, then it is a 'Tie'. In this case, the test remains inconclusive. We will send you an email and you will have to choose ...
After sending an A/B campaign, can I decide the winner manually?
Yes, you can manually select the winner and send your campaign to the winner.
Is it possible to stop/cancel an A/B Campaign?
No, it is not possible to stop or cancel an A/B Campaign.
Can I select A/B test campaign recipients based on numbers rather than percentage?
It is not possible to select the recipients based on the number of subscribers. You can only set the recipient percentage; recipients will be chosen at random.
How do I clone my A/B test campaign?
You can clone your A/B campaign by following these steps: From the navigation toolbar, choose Campaigns and select Advanced Campaigns. Click the Filter icon in the top-right corner. Select A/B Campaigns and click Apply. Mouse over the A/B campaign ...

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