Actions
Creating Functions in Zoho Desk
Functions are pluggable workarounds that let you accomplish tasks that is not doable out-of-the-box. For example, let' s assume that you want to prioritize customer tickets based on their sales probability in Zoho CRM. However, this option cannot be ...
Using Teams in Help Desk Automations
You can include teams in help desk automations like Workflows, Assignment Rules (both direct and round robin), Time-based rules, etc. This way you can send notifications, auto-assign tickets, and send escalation emails to teams. Let us look into how ...
Gallery Functions
Custom functions available in the gallery Create a task due in 3 days for every new ticket Update new and modified accounts from Desk to CRM Create CRM contacts for new tickets in Desk Create CRM accounts for new tickets in Desk Copy field values ...
Programming New Custom Functions
Deluge, an abbreviation formed from - Data Enriched Language for the Universal Grid Environment is an online scripting language integrated with Zoho services. With this script, you can add different types of business logic to the custom functions. ...
Using Custom Function in Zoho Desk
Custom functions are easy to program scripts, which helps you to update the data in related help desk modules or other third-party applications. When a record matches the workflow criteria, workflow engine automatically triggers the custom function ...