Actions
Creating and deploying custom functions
Custom functions allow extending Zoho Desk to handle scenarios that are more complex. They help automate custom actions and implement business-specific logic based on requirements. For example, if tickets need to be prioritized based on sales data ...
Using Teams in Help Desk Automations
You can include teams in help desk automations like Workflows, Assignment Rules (both direct and round robin), Time-based rules, etc. This way you can send notifications, auto-assign tickets, and send escalation emails to teams. Let us look into how ...
Working with Gallery functions
Gallery functions are pre-built custom functions available in Zoho Desk. These standard functions are ready to use and can be configured with minimal effort, without requiring advanced Deluge scripting. Also Read Deluge Script - Reference Guide ...
Programming New Custom Functions
Deluge, an abbreviation formed from - Data Enriched Language for the Universal Grid Environment is an online scripting language integrated with Zoho services. With this script, you can add different types of business logic to the custom functions. ...
Using Custom Function in Zoho Desk
Custom functions are easy to program scripts, which helps you to update the data in related help desk modules or other third-party applications. When a record matches the workflow criteria, workflow engine automatically triggers the custom function ...