Desk | Zia | Knowledge Base

Zia
FAQs: Ticket to Article
1. How to convert a ticket to an article? Only users with the permission to set up Zia can enable the Article Generation feature. Once enabled, users who have permissions for both Tickets and Knowledge Base modules can use the feature to convert ...
FAQs: Zia agents
1. What are Zia agents? Zia agents in Zoho Desk are AI assistants that manage certain actions in the support tickets. Zia agents can perform tasks such as: Drafting and sending human-like responses to common queries. Documenting resolutions for ...
FAQs: ZIA Generative AI - Insights (Sentiment, Tone, & Key Topics)
ZIA Insights 1. What are Zia Insights in ticket properties? Zia Insights in ticket properties is a functionality that provides useful information about ticket conversations by highlighting three key elements: Sentiment: Displays the overall emotion ...
FAQs: Zia Dashboard
1. What types of business data are commonly tracked, and why is measuring this data important? Businesses commonly track: Customer data: Demographics, purchase history, satisfaction Marketing metrics: Website traffic, social media engagement, ...
FAQs: Answer Bot
1. What is Answer Bot? Zoho Desk's Answer Bot is powered by Zia, Zoho's built-in AI tool. Answer Bot helps customers find quick, accurate answers to their questions by mimicking human-like conversations. It is designed to provide personalized ...
FAQs: Zia powered by ChatGPT and ChatGPT for Zoho Desk extension
How is Zia's integration with ChatGPT useful for my business? The power of generative AI (ChatGPT) coupled with Zia's capabilities can bring a spectrum of benefits to the customer support processes in businesses Contextual responses to tickets: Zia ...

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