Analytics and Reports
Integrating Zoho Desk with Microsoft PowerBI
Zoho Desk provides analytics for businesses to monitor and track key support metrics such as agent performance, SLA adherence, ticket lifecycle etc. efficiently. However, in addition to these default metrics, businesses often require advanced ...
Microsoft Sentiment Analysis for Zoho Desk
The Microsoft Sentiment Analysis extension for Zoho Desk analyzes and scores the sentiment of each ticket, letting support agents know whether the customer is happy or sad, so they can deliver better value during the interaction. Sentiment scores can ...
Ticket Status Lifecycle Extension for Zoho Desk
A ticket can go through various statuses once it gets created. For example, upon its creation, ticket status is Open. When an agent replies to the ticket, its status will change to Resolved. Similarly, if the customer responds to the same ticket, ...
Custom Dashboards Extension for Zoho Desk
Dashboards provide a central location for decision-makers to access, interact with, and analyze help desk data so they can make critical business decisions. The visualization also serves as an effective solution to the overwhelming amount of data ...
Ticket Insights Extension for Zoho Desk
Customer support tickets comprise multiple components like conversations, tasks, and approvals. Usually, this information is scattered and must be gathered from different tabs and views on a ticket, taking up time. The Ticket Insights extension for ...
Customer Insights Extension for Zoho Desk
Building customer relationships work better when you can understand your customers better. For a greater understanding, you need access to contextual information about customers at the right moment. Customer Insights gives real-time insights about ...
Get Advanced Reports with Zoho Analytics Integration
The Reports module of Zoho Desk allows you to generate reports to know most of the important metrics in your help desk. Even though they address the requirements of a majority of businesses, there is always a need for some advanced customization ...