FAQs
How do I personalize Radar to suit my requirements and style?
Can I select and arrange the insight screens the way I want? Yes, you can customize your menu screen by adding the insights of your choice from the Radar store. To access the Radar Store, perform the following steps: On the bottom bar of the app, ...
How can Radar help make better decisions related to customer support operations?
Which insights in Radar can help me manage day-to-day traffic/ticket flow? Radar offers a multitude of insights that can help monitor and manage your every day support activities in Zoho Desk. The different insight screens available in Radar are as ...
How can support agents use the Radar app effectively?
What different ticket actions can I perform in Radar? You can perform a wide range of ticket actions, such as sending responses, adding comments and resolutions, and viewing ticket history and time entries in Radar. Additionally, you can tap the ...
How can support managers use the Radar app effectively?
How can a support admin manage day to day operations using Radar? Managing a help desk can be hectic as one has to deal with a surge in incoming tickets, distribute workload evenly among agents, handle SLA violations, deal with anomalies, and much ...
What is the purpose of the Radar app and how do I get started?
How does Radar help in managing support operations in Zoho Desk? Radar has a myriad of features that are thoughtfully designed to help both customer support managers and agents manage their workload and track performance anywhere, anytime from the ...

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