Action Cards
Fork Block
What is a fork block? A fork block splits the conversation flow into two or more paths based on predefined conditions. The customer input received via a block is stored under a placeholder called "Block variables." Conversation flows can take ...
Webhook Block
The webhook block is one of the four action blocks available in the Guided Conversations bot builder. This block enables the conversation flow to interact with Zoho Desk processes or other Zoho or third-party services. The webhook block uses APIs ...
Jump Block
What is a jump block? The jump block allows you to navigate within the same flow or switch between different flows seamlessly. For example, after a user places an order, you might ask if they want to place another one. If they agree, you can loop ...
Operation Block
What is an operation block? This block allows us to perform arithmetic operations and display the result during the chat session. Operation block can also be used to calculate the values retrieved from the block variable, local variable, and global ...

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