Components of Guided Conversations
What are flows?
Flows are a series of constructed blocks that define the GC bot's conversational journey. Each block represents a step in the conversational flow, and the entire flow guides how the bot responds to end-user inputs, automates tasks, and displays ...
How to access blocks in GC?
What are blocks? Blocks are the fundamental units of the Zoho Desk's Guided Conversations flow Builder. The GC flow builder offers blocks that cater to various business scenarios. Whether you need to display images or add emojis to create a welcoming ...
What are GC widgets?
GC widgets are the entry points for your users to start a conversation with the GC bot. When a user starts interacting with the widget, it triggers the flows associated with that widget and provides the necessary assistance. GC widgets can be ...

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