Directory | Devices | Knowledge Base

Devices
Agent binary not appearing in Full Disk Access (macOS Tahoe 26.1) during the agent installation
Description After updating your macOS device to version Tahoe 26.1 or later, the Zoho Directory agent binary may not appear in the Full Disk Access list in System Settings during a fresh device enrollment. Even when manually added, the binary remains ...
Unable to enroll a device using a virtual machine
Description: This situation arises when you try to authenticate a new device on a virtual machine like VirtualBox or Oracle. Reason: The main identity of an enrolled device is its serial number, which is set by default during its manufacturing. ...
"Something went wrong" message received when user tries to sync password from menu bar app or login window
Description If you're using a macOS device, you may encounter this issue when you try to sync your password from the menu bar app or login screen. Reason When a Zoho Directory or Zoho One Admin enrolls your device, a local account named "Zoho ...
Login screen remains unchanged even after "Zoho Directory" agent installation
Description You may encounter this issue when you log out after installing a compatible Zoho Directory agent. This issue is specific to macOS users. Reason Either of the following could be the reason for this issue: The device may not be enrolled in ...
'Invalid value' in the local account name field
Description You may encounter this error when you enter an invalid local account name while assigning a user (with no mapped local account) to an enrolled device and while adding a new user. Reason The local account name may not be in line with the ...
Unable to see 'Local Account Name' field in the 'Users' edit section
Description You may encounter this issue when the Local account name field is not visible in the Users tab for any user. This can be seen in both macOS and Linux. Reason No devices have been enrolled in the organization. Solution Add at least one ...
Zoho Directory-synced accounts do not appear on the login screen
Description You may encounter this issue when trying to log in to a device enrolled with Zoho Directory's device authentication software. Your local user accounts do not show up on the login screen nor on the Members tab under Device Management in ...
Desktop alerts do not appear during device authentication
Description On some Linux devices, notifications that are expected to flash on the desktop when performing device authentication-related operations (such as device enrollment, user assignment, unassign user , device deactivation, reactivation, and ...

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