Email Campaigns
If both A and B score equally - who will be the winner?
If both A & B score equally, we will extend the test time by half an hour and recheck the results. If the result remains the same, then it is a 'Tie'. In this case, the test remains inconclusive. We will send you an email and you will have to choose ...
After sending an A/B campaign, can I decide the winner manually?
Yes, you can manually select the winner and send your campaign to the winner.
Is it possible to stop/cancel an A/B Test Campaign?
No, it is not possible to stop or cancel an A/B Campaign.
How do I clone my A/B test campaign?
You can clone your A/B test campaign by following these steps: From the navigation toolbar, choose Campaigns and select Email campaigns. Click the Filter icon in the top-right corner. Select A/B Campaigns and click Apply. Mouse over the A/B campaign ...
How long does it take for a campaign to be reviewed?
We try to review and approve campaigns ASAP. Typically, the MarketingHub's review team checks to ensure there is no spam content and that your sender address comes from a private domain (e.g., @yourcompany.com), rather than a public one (e.g., ...
Do merge tags work in test emails?
In test emails, merge tags will not work, but the merge tag code will be displayed. To check whether your merge tags are working properly: Create a test list and add your email address to it. Send the email to this list and check to see if the merge ...
Why shouldn't I use a public domain address?
When you use a public domain address such as gmail, Yahoo, or AOL to send marketing emails, your open and click rates will plummet because it won't be apparent where your emails are coming from. There is also a high probability that your email will ...
What does the emoji icon do in the subject field?
This allows you to use emojis in your subject lines, potentially getting a more positive reception to your emails. All you need to do is click the Emoji icon next to the Subject text box and select the emoji you want to use in your subject line.
What is a card view?
The card view is an alternative way to display your campaigns. It shows your campaigns in thumbnails, based on the month of creation. The thumbnail gives you a preview of your campaign content, and if you mouse over it you can also view the campaign ...
Can I view a deleted campaign?
Yes, but you can only view campaigns that have been deleted in the last 30 days. To view a recently deleted email campaign: From the navigation toolbar, choose Campaigns and select Email Campaigns. Click the Filter icon in the top-right corner. ...
What will happen to my autoresponders if I downgrade my subscription?
If your subscription gets downgraded, your autoresponders will be suspended and you will receive a notification email. When you renew your subscription, the autoresponders can be restarted.
What is the maximum number of messages per autoresponder?
You can create and send a maximum of 60 messages per autoresponder.
What causes an autoresponder to stop?
Autoresponders will be stopped when the source mailing list or segment has been deleted.
Can I create more than one cyclic autoresponder series with the same frequency?
Yes. Any number of series can be created for the same frequency.
How frequently can a cyclic autoresponder be sent?
Cyclic autoresponders can be sent on a daily, weekly, monthly, and yearly basis.
When does a calendar-based autoresponder trigger?
Messages in a calendar-based autoresponder will be sent at the scheduled date and time.
Can I associate an autoresponder with more than one list?
No. If you want to send the same series of messages to leads of another list, you can clone the autoresponder, and then change the mailing list as you like.

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